Muruganantham (Ananth) Thangavel
Director of Enterprise Service Management Robert Bosch GmbH
Muruganantham (Ananth) Thangavel is Director of Enterprise Service Management within Global Services at Robert Bosch GmbH and a recognized leader in Enterprise Service Management (ESM). He has successfully transformed the organization's enterprise service management platform into a mature, industry-leading ESM environment, establishing scalable service capabilities across the global organization. As a pioneer in Agentic AI, Ananth leads the experimentation, industrialization, and scaling of AI-driven automation and decision-support capabilities across global service operations. His focus is on translating emerging AI capabilities into tangible business value while continuously evolving the service experience and operating model.
With extensive experience in enterprise service transformation, Ananth is a recognized authority in the field and regularly shares his perspectives and experiences on Enterprise Service Management, digital service transformation, and Agentic AI at international conferences.
Agenda Day 1 - 17 Nov
11:30 The Multi-Platform AI Challenge: Simple Interactions, Extraordinary Outcomes
Organizations are rapidly investing in AI across their enterprise, from Microsoft Copilot and Gemini to ServiceNow Moveworks, domain-specific AI, and an emerging generation of AI agents. While each platform can create significant value, the result can quickly become a fragmented and increasingly complex AI landscape.
For Enterprise Service Management, this creates a fundamental challenge. The traditional "House of ESM" is being reshaped by AI, introducing new ways to access services, consume knowledge, automate processes, and orchestrate work across platforms. At the same time, employees expect a simple, connected experience, regardless of which AI or system sits behind it.
In this session, we explore how organizations can simplify their multi-platform AI journey and move from a collection of individual AI initiatives towards a coherent enterprise ecosystem. We will look at the impact of AI on ESM and discuss the key considerations for deciding where different AI platforms, agents, and capabilities should play a role.
The goal is not to eliminate the multi-platform reality, but to make it work: simpler for employees, scalable for the enterprise, and focused on measurable business value.
Check out the incredible speaker line-up to see who will be joining Muruganantham (Ananth).
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IQPC Gesellschaft für Management Konferenzen mbH
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Management: Torben Haagh, Richard A. Worden, Michael R. Worden
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IQPC Gesellschaft für Management Konferenzen mbH
Adresse: Rosenstrasse 2, 10178 Berlin, Germany
Telefonnummer: 030 52001534
Email Adresse: info@iqpc.de
Registereintragungen: Amtsgericht Charlottenburg HRB 76720
Umsatzsteuer- Indentifikationsnummer DE210454451
Geschäftsführung: Torben Haagh, Richard A. Worden, Michael R. Worden
