Muruganantham Thangavel
Director Enterprise Service Management Global Services Robert Bosch GmbH
Muruganantham (Ananth) Thangavel is Director of Enterprise Service Management within Global Services at Robert Bosch GmbH and a recognized leader in Enterprise Service Management (ESM). He has successfully transformed the organization's enterprise service management platform into a mature, industry-leading ESM environment, establishing scalable service capabilities across the global organization. As a pioneer in Agentic AI, Ananth leads the experimentation, industrialization, and scaling of AI-driven automation and decision-support capabilities across global service operations. His focus is on translating emerging AI capabilities into tangible business value while continuously evolving the service experience and operating model.
With extensive experience in enterprise service transformation, Ananth is a recognized authority in the field and regularly shares his perspectives and experiences on Enterprise Service Management, digital service transformation, and Agentic AI at international conferences.
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IQPC Gesellschaft für Management Konferenzen mbH
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IQPC Gesellschaft für Management Konferenzen mbH
Adresse: Rosenstrasse 2, 10178 Berlin, Germany
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Umsatzsteuer- Indentifikationsnummer DE210454451
Geschäftsführung: Torben Haagh, Richard A. Worden, Michael R. Worden
