Shared Services Knowledge Centre
Get the latest agenda for 8th SSOW China 2019
2019 Event features:8 Distinguished advisory board members and 40+ speakers from leading SSCs, including DHL, Huawei, OPPO, Swarovski, Philips, China Merchants Bank Leasing Co., etc.3 Dedicated Streams Cater ...
请阅读 - 智能自动化正在重塑共享服务中心
Speaker Interview - Transforming Shared Services with GBS and Intelligent Automation
Interview with Siemens and HSBC1. Lynette Sha, Head of Shared Services, Siemens2. Edward Xu, Vice President, HSBC
嘉宾专访 - 全球共享服务和智能自动化助力共享服务转型
西⻔⼦和汇丰银行专访1. Lynette Sha，共享服务负责人，西门子2. Edward Xu，卓越转型流程&金融犯罪监管服务副总裁，汇丰银行
Read the Article - How Intelligent Automation Is Shaping Up In Chinese SSCs
As we turn to multiple technologies that can combine in different ways to enhance the skills and ability to the existing workforce and to improve physical capital, in this report we unravel a global perspective on the challenges that hamper the growth of SSCs in the era of automation to boost pro ...
View the 2018 Shared Services & Outsourcing China Week Post Show Report │2018年共享服务与外包上海峰会会后报告
If you missed our event in 2018, you may download the report to find out last year's attendees and their feedbacklast year's sponsors2018 featured speakers2019 event key themes如果您错过了去年的会议，您可以下载2018年共享服务与外包上海峰会会后报 ...
Read the Full Report - State of The Global Shared Services Market Report 2019
The consistent, aggressive commitment to productivity improvements (more than half the global SSOs are targeting 7+% per year) are keeping Shared Services leaders focused on innovative solutions that improve effectiveness, efficiency and performance. Today, that is predominantly achieved by lever ...
请阅读 - 2019年全球共享服务市场状况报告
Shared Services Centers (SSCs) in China are on the cusp of achieving digitally-enabled Shared Services, but challenges remain.
This report will cover a couple of essential factors in the digitalization of Shared Services in China. It will:Look into the leading cause of difficulties in IA/RPA initiatives - ProcessShed light on the state of data-readiness in China-based SSCsShare key perfo ...
State of the Shared Services and Outsourcing Industry - The China Report 2018
Every year, the Shared Services and Outsourcing Network (SSON) surveys the global marketplace for insights on trends, technologies and practices that drive performance. These insights are then analysed and collated into our annual industry report. SSON’s annual industry report highlights t ...
Augmenting Your Human Workforce with a Robotic Workforce
In a digital world, how can being more human become the key to unlocking greater growth? As enterprises adopt intelligent automation across their operations, it is important that they clearly define and plan how the human element can and will differentiate services. For shared services an intelli ...
How to continuously improve your support services
As enterprises focus on staying ahead of the game how can their support services re-evaluate their modus operandi? How can they continuously improve to deliver more relevant, timely, cost-effective and efficient services? In this article we examine various successful approaches taken across HR an ...
Benchmarking Analysis of Chinese Shared Service Centers
SSON's global data analytics centre (SSON Analytics) has reviewed internal & external data on Shared Service Centres in China to present this Benchmarking Analytics report. Go through this workbook to discover key metrics and KPIs for China's leading SSCs and more.
HOW TO IMPLEMENT ROBOTIC PROCESS AUTOMATION: Insights And Takeways From Two Case Studies
There is no doubt that RPA is a hot topic in the Shared Services industry today. Everyone’s talking about it but it is still in its early days of implementation. From a recent SSON survey nearly half of the respondents have not yet executed it. But is there really any benefit in waiting?We ...
Change or Die: Investing in Talent within the Shared Services Industry
In this article, we look at how best to tackle talent growth within shared services. How best to recruit new talent and engage the next generation. How to retain that talent along with the best ways to upskill current staff against a backdrop of ...
Past Presentation Slides
Download the Presentation - Digitizing Your HRSSC by Implementing Disruptive Technology to Improve Service Quality and Customer Experience
Past presentation from Wang Qian, Director of HRSSC, JD Group2018精彩演讲来自京东集团人力资源共享服务中心总监 - 王骞
Download the Presentation - Digitizing HR for Better Employee Experiences of the Future
Past presentation from Krisztina Beer, Head of Regional HR Service Delivery Asia, Sony Mobile2018精彩演讲来自索尼移动通信亚洲区域人力资源交付负责人 - Krisztina Beer
Download the Presentation - Building A World Class Finance Shared Services Centre by Integrating Value Added Services into Existing Models
Past presentation from Cissy Gu, Finance Manager, Eaton Global Financial Service and Systems2018精彩演讲来自伊顿全球金融服务和系统财务经理
Download the Presentation - Leveraging Soft Skill and Hard Skill to Leap-frogging Your SSC for Greater Efficiency
Past presentation from Daniel Rupinta, Head of Shared Services Centre, Grace2018精彩演讲来自格雷斯共享服务中心负责人
Pave a way to the success of GBS
Generating a Roadmap to Global Business Services & Global Process Ownership Success为全球业务服务以及全球流程管理设计合理的路线图Phillip Zhang, Director, Global Business Services, North Asia Region, AkzoNobel张淼，阿克苏诺贝尔，北亚区全球业务服务总监
HR Shared Services as a Key Enabler for Business Growth
HR Shared Services as a Key Enable for Business Growth将人力资源共享服务作为业务增长的关键推动力Chris Disley, Global Vice President Mars Associate Services, Mars IncorporatedChris Disley，玛氏全球服务中心，全球副总裁
Radical Transformation with Digitalization
Growing your Digital Core within SSC to Achieve Business Agility and Excellent Operational Responsiveness将共享服务中心作为企业数字化转型的基石，实现业务的灵活性与卓越的运营响应能力King Lee, General Manager, GE Global Operations Asia李景涛，GE全球运营亚太中心， 总负责人
SSON Impact Awards China 2019 Guide│2019中国SSON影响力奖项指南
SSON的共享服务和外包影响力奖是一项全球公认的年度行业颁奖典礼，旨在表彰和庆祝在共享服务和外包领域中超过行业标准的SSO团队。 本届颁奖典礼将于2019年10月22日晚上6点举行，这是您和您的共享服务团队坐下来享受丰盛美食，放松身心的机会！ 点击下载奖项申请表格和申请指南。
SSON Impact Awards China 2019 - Change Management Impact Award│2019中国SSON影响力奖 - 变革管理奖
变革管理奖 - 无论您的共享服务处于什么阶段，变革都是一直存在的。作为日常运营的一部分，管理变革的能力对于文化转型至关重要。该奖项侧重于共享服务中心在变革管理战略，改进方法，员工参与度等方面所作出的进步。
SSON Impact Awards China 2019 - Process Improvement & Value Creation Impact Award│2019中国SSON影响力奖 - 杰出流程改进和价值创造奖
杰出流程改进和价值创造奖 - 流程创新有许多种形式，如以客户为中心的方法，实施业务对标，培训与创新项目，六西格码项目等等。请告知我们您在流程创新和价值创造中的尝试，我们期待您的故事。
SSON Impact Awards China 2019 - Customer Centricity Impact Award│2019中国SSON影响力奖 - 杰出客户体验奖
杰出客户体验奖 - 客户的期望和行为的改变已经引起了共享服务行业和商业模式的变化。企业正通过前台和后台流程的改进来加强客户体验。如何利用传统的客户体验工具为企业内部和外部客户创造无缝体验。我们期待您的故事。
SSON Impact Awards China 2019 - Business Transformation Impact Award│2019中国SSON影响力奖 - 杰出转型奖
杰出转型奖 - 不管是企业内共享，外包还是混合模式，只要您通过组织结构重组或数字化向共享服务模式进行了成功地转型，实现成本削减、效率提高或价值提升，我们期待聆听您的故事。
SSON Impact Awards China 2019 - Automation Impact Award│2019中国SSON影响力奖 - 杰出自动化奖
杰出自动化奖 - 自动化有多种形式 - 从工作流程到自助服务系统，机器人过程自动化，甚至人工智能。告诉我们自动化是如何改变您的共享服务中心的！
SSON Impact Awards China 2019 - Creative Talent Management Impact Award│2019中国SSON影响力奖 - 人才管理创意奖
人才管理创意奖 - 有效管理人才是每个共享服务中心的挑战。数字时代对SSO领导者提出了更高的要求。告诉我们您在人才管理方面的创新和成功经验。
SSON Impact Awards China 2019 - Best Shared Services Team│2019中国SSON影响力奖 - 最佳共享服务团队奖
最佳共享服务团队奖 - 团队协作是共享服务的基石，人才管理更是共享服务领域的永恒热门话题。请告诉我们，您的团队是如何协作提升共享服务中心业绩的。
The Ultimate Guide to Optimizing Your Shared Services Strategy
Whilst shared services is a well-established strategy to provide high quality, cost-effective business processes, evidence shows that poor performing organisations struggle to do better than the traditional “back office” model. Shared services must adopt continuous improvement and push for new ways to add value in order to reach their full...
The Ultimate Guide to Implementing Data Analytics
If you are implementing data analytics for your shared services centre, look no further than this ultimate guide. Featuring the essential steps to beginning your implementation, advice on how to attract and retain data scientists and insights and insights into how data analytics is transforming the shared services sector. Download...
Enter the Dragon: The Rise of Chinese Shared Services Centres
Integrating proprietary data from SSON’s 100K global membership and publicly sourced data, Dart Institute (SSON’s Global Analytics Centre) has produced this Visual Analytics Workbook to review the facts and unveil the story behind the rise of Chinese SSCs.
China Shared Services Location Comparison: Beijing, Dalian Tianjin
As China’s tier 1 cities have become crowded and expensive, alternative locations for shared services and outsourcing have emerged. Cost and location are critical to business success, so to shed light on the opportunities in North East China, this report takes an in-depth look at three hot locations Beijing, Dalian...
China's Shared Services Journey Overcoming Challenges During the First Three Years
To support China’s emerging shared service centres, Shared Services and Outsourcing Network has created this thought provoking ebook in collaboration with KPMG, compiling the best advice and case studies from our global network of shared services practitioners.
Discussing the Future of Shared Services with the Head of HR GSSCs for Standard Chartered Bank
If there’s one thing that can be relied upon in the shared services sector, it’s change. So to discuss the key technology trends and their implications for the shared services sector, we speak with Robert Mostert, Head of HR GSSCs, Scope International - Standard Chartered Bank.
The HR Analytics Calculator
According to research by SSON, 56% of shared service centres in Southeast Asia ranked analytics as one of their top investment priorities for 2016, but for HR professionals looking at the road ahead, the range of decisions and change required can be daunting. That’s why we have invented the HR...
The Changing HR Climate in China How to Tackle Talent Shortage and Other Challenges
HR departments need to grow beyond their purely administrative functions and fulfill a more strategic role to help foster a work environment that will attract and retain the kind of employees their business needs. This report explores two of the most pressing issues currently developing in China that HR must...
Is Benchmarking Damaging Your Finance Transformation?
Setting the right KPIs are essential to the smooth running of a finance department, but could it be that your approach to benchmarking actually detriments your transformation strategy? Download this exclusive article to find out the right and wrong ways to compare your company’s performance against benchmarking data.
A Guide to Implementing the Latest Solutions for Finance Transformation: Robotic Process Automation and Data Analytics
Two of the most transformative technology solutions available for shared services today are data analytics and robotic process automation; but successfully implementing them is easier said than done. So in order to help Asia’s rapidly growing shared services industry, SSON has collated the very best articles that address the issue...
Additional Content Download
Tax Transformation Impact on SSC
Download this presentation, learn the best practices in tax transformation from Zhang Yang, General Manager, Coca-Cola Bottling Investments Group (BIG) China, Business Shared Service Center.
Getting and keeping stakeholder engagement and commitment
In this presentation, Antti Valtokari, Head of Shared Services from KONE Corporation will share the experience in getting and managing the relationships about different stakeholders in their shared services jounrey.
电子发票下的财务共享于大数据应用经验 | Finance Shared Services and Big Data in E-invoicing
Vice President & CFO of Zhejiang Dahua Technology, Mr Wei Meizhong will shared their experience and challenges in adopting e-invioices..浙江大华技术股份有限公司副总裁兼CFO魏美钟先生将去年峰会的演讲中分享了大华在向电子发票转型的过程中遇到的困难与宝贵的经验。
Climbing Up The Value Chain Through Strategic Outsourcing
Outsourcing is an important part of shared services jounrey and most of companies are not able to simply aviod this topic. John Gregory, Global Business Services Lead of Kellogg show the best practices in strategic outsourcing.
Building New Career Paths: The Emergence Of The Global Business Services Professional
In this presentation, Ben Huang, Panalpina Global Business Services Center Head will share their best practices and innovative method in talent management
5 Successful Use Cases on RPA Implementation
Robot Process Automation (RPA) is already making a huge impact on the way businesses configure their front, mid, back office operations and processes.Download the article below to understand what early adopters are doing to deliver more value through RPA implementation.
What Can GBS Do For Your Enterprise
The concept of Global Business Services has been around since the turn of the Millennium, and global brands like Proctor & Gamble, Unilever and Coca-Cola have already pioneered its development as the natural next step in their Shared Services journey. As many of today's advanced Shared Services models incorporate "Asia"...
国旅： FSSC的应用价值 | CITS: the Value of FSSC
中国国旅CFO陈文龙在接受采访时表示，旅游行业的特点之一是面临激烈的市场竞争，经营模式灵活多变，跨界进入者众多，对财务管理提出了巨大的挑战——财务如何转型，并以此带动业务转型。中国国旅的共享建设成果，更有力的验证了财务共享服务对于服务型企业财务管理转型的重要推动和领头作用。Mr. Chen Wenlong, the CFO of CITS, indicated that high competitive environment and variable business models are the main features of the tourism industry, which posed the great challenge to financial management. CITS proved that finance shared services played an important role in finance transformation.
Shared Services China Week - Attendee Snapshot
The Shared Services & Outsourcing China Week is a dedicated platform for community discussions on solidifying China’s competitive advantage within the global Shared Services map. See who you can expect to meet onsite at this year's event based on our Past Attendee Snapshot.