Explore the Full Agenda for SSOW Malaysia 2026

Malaysia’s #1 GBS & Shared Services Event 

Are you ready to transform your SSC/GBS strategy in 2026?

Download the official agenda for the 13th Shared Services & Outsourcing Week Malaysia and gain a first look at the critical discussions, speakers, and innovation benchmarks defining the future of Malaysia’s GBS landscape. This year’s programme delivers cutting-edge insights across finance transformation, HR, employee experience, ESG, automation, AI, and digitalisation — all shaped by the region’s top GBS leaders and multinational hubs.

What You’ll Get in the Agenda:

Full Session Listings for all four days: Pre-Day, Main Conference, and Post-Event Site Visit

Session Formats: Keynotes, panels, fireside chats, discussion groups, and benchmarking briefings

Speaker Line-Up: GBS heads, transformation leads, and analytics experts from top regional and global centres

Discussion Topics:

• AI, automation, and tech investment strategy
• Talent development, EVP, and workforce well-being
• ESG, stakeholder alignment, and value creation
• Data-driven leadership and operational maturity

Download the full agenda now and explore how leading GBS centres are building smarter, faster, and more resilient operating models.

Download the full attendee list at SSOW Malaysia 2025 to find out the decision makers and influencers you'll get to meet at the event!

Malaysia is pouring efforts and investment into promoting digitalisation and digital proficiency within the economy.

Read this report to gain perspectives on :

• What do we actually mean for digital processes?
• How can process mining help digital transformations set goals and prioritise targets, while also providing a means for continual improvement?
• Implementation of process discovery tool
• What are the biggest obstacles to achieving digital processes?