According to SSON’s 2024 State of the Industry Survey, Malaysia remains generally on par with the global trends. In terms of maturity, Malaysia has a marginally more concentrated number of medium-level maturity organizations, than what is found globally. This results in Malaysia having fewer low and high-level organizations. What is promising, however, is that Malaysia possesses a slightly above-average number of expert-level organizations. The prevalence of more mature shared services within Malaysia is further recognized by the distinctions between the types of SSO/GBS operating in the country. Globally, nearly 56% of organizations are multicountry and multifunction, whereas 70.59% of Malaysian shared services are multicountry and multifunction.

Download report for full insights to key focus areas of Talent & Retention, Digital Transformation, Generative AI, Automation and exclusive case studies featuring Malaysia's industry leaders!

According to SSON’s 2024 State of the Industry Survey, Malaysia remains generally on par with the global trends. In terms of maturity, Malaysia has a marginally more concentrated number of medium-level maturity organizations, than what is found globally. This results in Malaysia having fewer low and high-level organizations. What is promising, however, is that Malaysia possesses a slightly above-average number of expert-level organizations. The prevalence of more mature shared services within Malaysia is further recognized by the distinctions between the types of SSO/GBS operating in the country. Globally, nearly 56% of organizations are multicountry and multifunction, whereas 70.59% of Malaysian shared services are multicountry and multifunction.

Download report for full insights to key focus areas of Talent & Retention, Digital Transformation, Generative AI, Automation and exclusive case studies featuring Malaysia's industry leaders!

Ahead of the Shared Services and Outsourcing Week Malaysia 2024, we've specially create a Visual Analytics Workbook (VAW) on the topic of 'Navigating the Next Horizon: A Holistic Approach to Revolutionizing Malaysia’s Shared Services Landscape through Digitisation, ESG Integration, and Human-Centric Excellence'. This interactive report looks at salient priorities in the Malaysian Shared Services landscape, looking towards the future.

Download now for full insights.

We interviewed 3 of Malaysia’s Shared Services leaders to hear from them how the country’s shared services landscape is changing and where their priorities are now focused on for the year 2023.

This article was produced with insights provided by senior-level Shared Services leaders including:

• Dr. Patricia Francis, Head, Sanofi Business Services (SBS) Kuala Lumpur Center (China Asia JPAC Greater Gulf)
• Hou Boon Su, Head of P2P Kuala Lumpur Captive & JPAC, Sanofi
• Arno Kamm, General Manager, Roche Services (APAC) Sdn Bhd.
  

This second installment in the 'Insights from Malaysia's Shared Services Leaders' series sheds light on the future of Malaysia's Shared Services Industry, where leaders discuss their priorities and visions for 2023. 

How Shared Services Can Prepare for the Changing Digital Landscape – And The Role of Digital Talent

Read the interview to get insights on 

• How can Shared Services prepare for the changing digital landscape?
• How can it drive the digital process transformation
• How should it develop the digital talent it needs?

Today's CEOs are looking toward organizational transformation to find new, innovative ways to turn insights into action. Who among C-suite executives can help them oversee this enterprise-wide overhaul? The CFO. Find how CFOs are delivering data-driven insights and transforming organizations in this research report.

Encompassing research conducted by SSON Research & Analytics, this report presents the latest insights and trends of Malaysia’s Shared Services industry as well as how the industry has tackled multiple challenges.

To learn more, download the report.