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Interactive Analytics Workbook 2025: Malaysian Shared Services & GBS Landscape

Interactive Analytics Workbook 2025: Malaysian Shared Services & GBS Landscape

Ahead of the Shared Services and Outsourcing Week Malaysia 2025, we've surveyed and gathered the responses of Shared Services and Outsourcing leaders in Malaysia, specially creating this interactive Visual Analytics Workbook on the topic of 'Driving Innovation and Excellence in Malaysia’s Shared Services & GBS Landscape '.

Download now for full insights and benchmark your SSCs and GBSs with your industry peers.

State of the Shared Services and Outsourcing Industry Malaysia 2025

State of the Shared Services and Outsourcing Industry Malaysia 2025

This report shares regional insights from SSON Research & Analytics’ 2025 State of the Industry Survey, an extensive study conducted in Q4 2024 of 350+ shared services and outsourcing executives globally. It highlights the key trends, challenges, and opportunities shaping business services across Malaysia today and presents a comprehensive view of how shared services organisations (SSOs) and global business services (GBS) are evolving to meet the demands of a volatile and increasingly digital business landscape. These findings provide a foundation for repositioning shared services with a focus on resilience and innovation in the face of widespread disruption. Whether you are a leader seeking strategies to enhance operational efficiency, expand your talent pool, or leverage emerging technologies like generative AI, this report offers actionable insights to support your success in the year ahead.

Download now for full insights.

Post Show Report SSOW Malaysia 2024

Post Show Report SSOW Malaysia 2024

Shared Services & Outsourcing Week Malaysia 2024 successfully concluded on 13 June 2024 - we welcomed over 120 leaders at this Malaysia's #1 Gathering of Shared Services & GBS Professionals. Over four days, we had our panel of esteemed speakers shared their expertise on change management, process optimization, and utilising new AI tools. Our delegates left feeling inspired and equipped with practical strategies to implement these advancements. We've specially put together a Post Show Report which includes key highlights of the 4-day event as well as testimonials from our attendees. Download the SSOW Malaysia 2024 Post Show Report to read all about it!

Read the Interview with Sudhir Kumar, Head of HR Operations, East Asia at Nokia

Read the Interview with Sudhir Kumar, Head of HR Operations, East Asia at Nokia

How Shared Services Can Prepare for the Changing Digital Landscape – And The Role of Digital Talent

Read the interview to get insights on 

  • How can Shared Services prepare for the changing digital landscape?
  • How can it drive the digital process transformation
  • How should it develop the digital talent it needs?
The CFO Reimagined - Accenture

The CFO Reimagined - Accenture

Today's CEOs are looking toward organizational transformation to find new, innovative ways to turn insights into action. Who among C-suite executives can help them oversee this enterprise-wide overhaul? The CFO. Find how CFOs are delivering data-driven insights and transforming organizations in this research report.