This interactive report examines the four crucial areas for Malaysia Shared Services to successfully climb up the value chain, enhance its competitive advantage, and retain its place as one of the most attractive Shared Services locations. It also features the latest benchmarks for performance analysis of Malaysian and South-East Asian SSCs:

• The Top 20 Most Admired SSOs of 2019 i.e. attrition rates, invoice cycle time, people & talent metrics and more
  
• RPA Metrics i.e. productivity savings, cost savings and improvement in error rate

Download our annual market report to find out more about:

• Malaysia’s reputation as a hub for global business service (GBS) support
• The key objectives for GBS in Malaysia in the near future
• The skills needed to take SSO to the next level
• The growing importance of data and how companies plan to use it

The 7th Malaysian Shared Services & Outsourcing Week remains the largest platform for the country’s shared services and outsourcing (SS&O) industry, gathering over 150 participants for two days of experience sharing and networking. The 2019 agenda has been carefully designed to put the focus on Leadership, Value Creation, Technology Disruption and Change Management to ensure sustainability and efficiency as the Malaysian SSCs continue to grow.

The true game changer for shared services today promises to be “data”.

Many organisations today are waking up to the opportunities presented by more effective data mining, data management, and data analytics. Data scientist roles are also growing within SSOs, combining functional expertise with technology training to offer second-to-none insights.

In this article we share with you how data analytics can drive a better talent retention strategy. How data-based decisions can really improve an organisation in regard to policy making and driving different conversations. 

Rather than spelling disaster for Shared Services, RPA advocates a real opportunity. More and more Proof of Concepts, or Pilots, are being tested. But what happens once you receive the green light to “scale up”?

In this article we provide you with 5 tips on how to scale robotics successfully. Download now to discover how you can make sure your robotics program is a success from the start.

SSON Analytics surveyed Shared Services professionals in the Malaysia. The results of this survey were blended with proprietary data to provide insights on current trends. This interactive report provides the latest trends on intelligent automation (IA), talent management and knowledge services across Malaysia's Shared Services industry. Click on the link below and navigate yourself through the analytics workbook to learn more. 

Today's CEOs are looking toward organizational transformation to find new, innovative ways to turn insights into action. Who among C-suite executives can help them oversee this enterprise-wide overhaul? The CFO. Find how CFOs are delivering data-driven insights and transforming organizations in this research report.