Download the SSOW Malaysia 2026 Post-Show Report

See what happened at Malaysia's leading event for Shared Services, GBS, and business transformation leaders. Whether you joined us in Kuala Lumpur or couldn't attend, the SSOW Malaysia 2026 Post-Show Report captures the key insights, conversations, and benchmarking data that are shaping the future of shared services in the region.

Inside the report, you'll discover:

• Event highlights and the biggest takeaways from four days of learning and networking
• Key insights from 30+ industry leaders on AI, automation, talent, and GBS transformation
• An attendee snapshot, including seniority, functions, and organisations represented
• Industry benchmarking data across finance, HR, payroll, master data, and shared services operations
• Real feedback and testimonials from senior practitioners who attended the event
• A preview of what's next for the Malaysian shared services and GBS community

Download your complimentary copy today to access the insights, benchmark your organisation against industry peers, and discover why SSOW Malaysia remains the premier meeting place for the region's shared services and GBS leaders.

Download the 2027 Sponsorship Prospectus to discover how you can connect with Malaysia's most influential Shared Services and GBS leaders.

Malaysia's #1 Shared Services & GBS Event

For over 14 years, SSOW Malaysia has been the country's leading platform for Shared Services, GBS and transformation leaders to exchange ideas, build partnerships and shape the future of business services. As Malaysia continues to evolve into a high-value GBS hub, this is where the region's decision-makers come together to explore what's next.

Direct Access to Senior Decision-Makers: With 80% of attendees holding budget authority or directly influencing investment decisions, sponsors engage with the executives leading transformation across Malaysia's top Shared Services and GBS organisations.

Reach Malaysia's Leading GBS Community: Connect with leaders from more than 300 practitioner organisations spanning manufacturing, life sciences, FMCG, technology, financial services, professional services, energy, retail and more.

Align Your Brand with 2027's Biggest Priorities: Position your solutions alongside the industry's most important conversations, including Agentic AI, enterprise value creation, service transformation, capability development and experience-led innovation.

Premium Thought Leadership Opportunities: Establish your organisation as a trusted strategic partner through keynote presentations, panel discussions, executive boardrooms, interactive discussion groups and exclusive networking sessions designed to engage senior decision-makers.

Integrated Brand Visibility Before, During & After the Event: Maximise your reach through pre-event marketing, onsite branding, digital campaigns, exhibition opportunities and targeted engagement that keeps your brand visible throughout the customer journey.

Flexible Sponsorship Packages: Whether your objective is brand awareness, executive engagement, thought leadership or pipeline generation, choose from a wide range of sponsorship opportunities including Main Stage Presentations, Executive Boardrooms, Panel Sessions, Interactive Discussion Groups, Networking Receptions, Branding Sponsorships and Exhibition Packages.

Download the 2026 Sponsorship Guide to discover the opportunities available for you across Asia’s largest Shared Services & GBS event series.

Asia’s #1 Platform for Business Services Leaders:

The SSOW Asia Event Series remains the region’s most influential hub for Shared Services, GBS, GCC and BPO leaders, powered by a community of over 20,000 industry professionals.

Decision-Maker Access: With 86% end-user attendance, sponsors gain direct engagement with senior executives driving transformation across India, Malaysia, the Philippines, and the broader Asia region.

Exclusive Audience Insights: Understand investment priorities, technology roadmaps, and emerging challenges through extensive industry research, including trends in generative AI, talent transformation, process excellence, and digital innovation.

Integrated, Year-Round Marketing Opportunities: Build a multi-touch campaign across multiple events and channels, including wish-list outreach, email marketing, digital promotion, and SSON’s 175,000+ global database to maximise brand exposure and lead generation.

Thought Leadership Positioning: Showcase your expertise through panel sessions, main-stage presentations, boardroom discussions, interactive roundtables, and curated executive engagements, positioning your brand as a strategic partner to the region’s top SSOs and GBS leaders.

Diverse Sponsorship Packages: Choose from a full suite of opportunities - Thought Leadership, Exhibitions, Branding Sponsorships, Awards Sponsorships, Networking Receptions, and more to meet your goals in brand awareness, pipeline generation, and customer engagement

Explore the Full Agenda for SSOW Malaysia 2026

Malaysia’s #1 GBS & Shared Services Event 

Are you ready to transform your SSC/GBS strategy in 2026?

Download the official agenda for the 13th Shared Services & Outsourcing Week Malaysia and gain a first look at the critical discussions, speakers, and innovation benchmarks defining the future of Malaysia’s GBS landscape. This year’s programme delivers cutting-edge insights across finance transformation, HR, employee experience, ESG, automation, AI, and digitalisation — all shaped by the region’s top GBS leaders and multinational hubs.

What You’ll Get in the Agenda:

Full Session Listings for all four days: Pre-Day, Main Conference, and Post-Event Site Visit

Session Formats: Keynotes, panels, fireside chats, discussion groups, and benchmarking briefings

Speaker Line-Up: GBS heads, transformation leads, and analytics experts from top regional and global centres

Discussion Topics:

• AI, automation, and tech investment strategy
• Talent development, EVP, and workforce well-being
• ESG, stakeholder alignment, and value creation
• Data-driven leadership and operational maturity

Download the full agenda now and explore how leading GBS centres are building smarter, faster, and more resilient operating models.

Where Malaysia’s GBS Leaders Shape the Future of Enterprise Services.

Shared Services & Outsourcing Week Malaysia 2026 is where global GBS executives, shared services leaders, and transformation strategists unite to address operational excellence, digital innovation, AI‑enabled automation, talent development, and enterprise growth. Taking place on 5–8 May 2026 at Kuala Lumpur, Malaysia, this is where strategy meets execution, and where Malaysia’s GBS decision‑makers define the next chapter of enterprise value creation.

Fill in the form to receive the list of companies attending Shared Services & Outsourcing Week Malaysia 2026.

Shared Services and Outsourcing Week Malaysia 2025 is happening from 20-23 May 2025 in Kuala Lumpur, Malaysia. In 2025, we zoom into 'Aligning Productivity Gains & Cost Savings with the Enterprise'. Download brochure to view full speaker lineup!

Ahead of the Shared Services and Outsourcing Week Malaysia 2025, we've surveyed and gathered the responses of Shared Services and Outsourcing leaders in Malaysia, specially creating this interactive Visual Analytics Workbook on the topic of 'Driving Innovation and Excellence in Malaysia’s Shared Services & GBS Landscape '.

Download now for full insights and benchmark your SSCs and GBSs with your industry peers.

Download the full attendee list at SSOW Malaysia 2025 to find out the decision makers and influencers you'll get to meet at the event!

Shared Services & Outsourcing Week Malaysia 2025 successfully concluded on 23rd May 2025 - we welcomed over 140 leaders at this Malaysia's #1 Gathering of Shared Services & GBS Professionals. Over four days, we had our panel of esteemed speakers shared their expertise on change management, process optimization, and utilising new AI tools. Our delegates left feeling inspired and equipped with practical strategies to implement these advancements. We've specially put together a Post Show Report which includes key highlights of the 4-day event as well as testimonials from our attendees. Download the SSOW Malaysia 2025 Post Show Report to read all about it!

The world of Shared Services, Business Services and Outsourcing is constantly evolving. As a result, SSOs in Malaysia are looking at ways to differentiate themselves while value-adding to the Shared Services eco-system in the region. Tapping on our global network and our very own advisory board members, the team at SSON continues to put forth stimulating topics of discussion, focusing on the hottest issues and most pressing challenges in the industry. Download the 2025 Shared Services Malaysia Sponsorship Guide to see the available opportunities for you to tap into Asia.

Shared Services & Outsourcing Week Malaysia 2024 successfully concluded on 13 June 2024 - we welcomed over 120 leaders at this Malaysia's #1 Gathering of Shared Services & GBS Professionals. Over four days, we had our panel of esteemed speakers shared their expertise on change management, process optimization, and utilising new AI tools. Our delegates left feeling inspired and equipped with practical strategies to implement these advancements. We've specially put together a Post Show Report which includes key highlights of the 4-day event as well as testimonials from our attendees. Download the SSOW Malaysia 2024 Post Show Report to read all about it!