Mastura Omar is a long-serving professional at Tenaga Nasional Berhad (TNB), having built her career with the organization since 2004. Currently the Head of Digital & Innovation at TNB Global Business Services (TGBS), she leads transformative initiatives that drive operational excellence, accelerate digital adoption, and create strategic impact across the enterprise. Since transitioning to TNB GBS in 2022, Mastura has been at the forefront of embedding digital strategies, fostering innovation, and integrating ESG principles into business models to support sustainable and scalable growth. With a strong focus on emerging technologies and strategic partnerships, she plays a pivotal role in shaping future-ready service delivery models that enhance performance, agility, and long-term value creation. She is a passionate advocate for workforce upskilling and reskilling, and has successfully led the implementation of the Digital Democratization program—an initiative that has unlocked employee capability, accelerated time-to-market, and significantly improved business outcomes while fostering a digitally confident, agile, and innovation-driven workforce. A graduate in Information Technology from Universiti Tenaga Nasional (UNITEN), Mastura combines deep technical expertise with strong leadership and innovation acumen. With a strategic vision and people-first approach, she aspires to continue driving meaningful change within Malaysia’s GBS landscape—paving the way for a more innovative, inclusive, and digitally empowered future.