How to profitably deliver services to customers has become a defining challenge for businesses today. There are several reasons for this. One is because customers don’t just expect more; the expectations themselves also change quickly, radically shifting profits. The other is that executives face an increasingly complex landscape of technologies, methodologies, and both regulatory and compliance pressures to ensure that new processes are standardized and traceable. That is calling into question how businesses work, build skills, and deliver customer experiences.
The next-generation operating model: What is it, and how do I build it?
New approaches and capabilities to drive your next-generation operating model
Foundations to scale your next-generation operating model
Check out the incredible speaker line-up to see who will be joining Narendran.