Narendran V R

Head of HR, Technology Standard Chartered Global Business Services

Premium Access Conference Day Two - 19 November 2020

Thursday, November 19th, 2020

10:40 AM Operating Model with Effective Organisation Change Management

How to profitably deliver services to customers has become a defining challenge for businesses today. There are several reasons for this. One is because customers don’t just expect more; the expectations themselves also change quickly, radically shifting profits. The other is that executives face an increasingly complex landscape of technologies, methodologies, and both regulatory and compliance pressures to ensure that new processes are standardized and traceable. That is calling into question how businesses work, build skills, and deliver customer experiences.


  • The next-generation operating model: What is it, and how do I build it?
  • New approaches and capabilities to drive your next-generation operating model
  • Foundations to scale your next-generation operating model

Check out the incredible speaker line-up to see who will be joining Narendran.

Download The Latest Agenda