More than 15 years of experience across diversified
areas in central functions. Started career as System Analyst for Customer Order
Provisioning, before moved into Project Management and Change Management roles
The power of digital is all around us, but how far have you embedded it into your services? Digitalisation can transform back-office into centres of innovation across such functions like HR, IT, Procurement and Finance. Solution providers are singing a similar refrain, let’s apply new technology to a traditional process and do it faster, better, and cheaper.
· What are the challenges and risks embedded in achieving digital transformation in SSOs?
· What are the digital accelerators to enable SSOs to evolve and add more services?
· How to ensure sustainable value creation and manage change impact from digital automation?