Roaida Abdullah

RPA Program Leader, Digital Services, Group IT and Digital Telekom Malaysia

More than 15 years of experience across diversified areas in central functions. Started career as System Analyst for Customer Order Provisioning, before moved into Project Management and Change Management roles for SAP ERP implementation (scope includes all back-office functions i.e. Finance, Procurement, Human Resource), which run in parallel with SSOs establishment in TM.  Subsequently, have lead several improvement initiatives which include Procure-to-Pay, Procurement Transformation and Governance.  Evolved into Catalyst role in TM’s Digital Transformation journey to drive process simplification and digital automation across TM Group; and thus lead to the recent portfolio as the Program Leader for Robotic Process Automation (RPA) for the COE setup to establish best practice and drive value creation. 

Premium Access Conference Day One - 18 November 2020

Wednesday, November 18th, 2020

10:40 AM How is Digital Transformation Impacting SSOs Efficiency?

The power of digital is all around us, but how far have you embedded it into your services? Digitalization can transform back-office into centers of innovation across such functions like HR, IT, and finance and accounting (F&A). Solution providers are singing a similar refrain, let’s apply new technology to a traditional process and do it faster, better, and cheaper. 


  • What are the challenges and risks embedded in achieving digital transformation in SSOs?
  • Globalization accelerator by adding more Services to a scalable architecture
  • How to evolve outsourcing contracts to continue creates value and mitigate risk for outsourcing customers?

Check out the incredible speaker line-up to see who will be joining Roaida.

Download The Latest Agenda