Multi-Function SS Transformation Day

10:05 am - 10:10 am Opening Remarks from Chairperson

10:00 am - 10:05 am Welcome Address from SSON

10:40 am - 11:20 am Thought Leadership

11:20 am - 11:50 am Redesigning Finance Functions to Meet Business Demands

Joweeh Liao - Finance Director, Watsons Personal Care Stores (Philippines)


Joweeh Liao

Finance Director
Watsons Personal Care Stores (Philippines)

11:50 am - 12:20 pm Improving Customer Experience During Peaks and Troughs in Demand

12:20 pm - 12:50 pm Spearheading Continuous Improvement to Accelerate your Digital Transformation

Derrick Nicdao - Vice President – Technical Services and Solutions, Union Bank of the Philippines

·        What businesses need to know in the digital age?

·        Transforming customer journey with multiple touchpoints

·        Developing an innovation culture that promotes continuous improvement

·        How do you create new business models that will change your organization to unlock long-term sustainable value?


Derrick Nicdao

Vice President – Technical Services and Solutions
Union Bank of the Philippines

12:50 pm - 12:50 pm End of Free-to-Attend Sessions

SSOW Philippines Live 2020 features a total of 15 different IDG topics across the 3 day virtual conference. Structured to maximize interaction with in-depth focus on different issues, will have the opportunity to participate in 2 topic @ 45-minutes each a day, each led by an expert. This presents a truly unique platform to deep-dive into your SSO’s most critical opportunities, challenges and experiences – from wherever you are.

Each IDG topic is limited to 8 Shared Services practitioners only. Write to to find out more information.

1:30 pm - 3:00 pm Roundtable M: Making Better-Informed Business Decisions Through Business Intelligence

1:30 pm - 3:00 pm Roundtable N: Driving Continuous Value with a High-Performing Contact Center Team and Customer-Centric Engagement Hub

1:30 pm - 3:00 pm Roundtable O: Using A Structured Approach to Gain Stakeholder Buy-in And Make A Smart Choice on Vendor Selection

3:00 pm - 5:30 pm Workshop C: Finance Bundling and Transformation: Delivering Strategic Business Value

Finance Bundling and Transformation: Delivering Strategic Business Value Finance shared services was a way to leverage economies of scale and for global enterprises to benefit from the consolidation of services and standardization of their transactional accounting practices. An estimated 80% of Fortune 500 companies have implemented a shared services model. As they mature, the organization demands added strategic business value through financial analysis and planning, resulting in a combination of automation and manual processes to omit the oversight of data inconsistencies.

Turning these goals into reality, Baker & McKenzie went hand in hand with significant automation projects to achieve the best-in-class status with measurable outputs for analysis and comparison.

Join this workshop to discover strategies for building your organization’s path to finance shared services modernization.

  • Driving lean operations in finance organizations
  • Leveraging the global process owner role and service level agreements
  • Benchmarking key metrics against industry standards (e.g. staffing and cost metrics)
  • Harnessing technology and analytics to become better process managers

Case Study:

  • Microsoft’s Journey in Finance Transformation - How Microsoft continuously evolved and transformed our Finance organization
  • How Microsoft empowers productivity and accuracy (e.g. Machine Learning forecasting, analytics & insights, and many more)
  • How Finance role should lead continuous improvement, transformation, and anticipating future trends to continue to be relevant in the fast-paced world

5:00 pm - 5:00 pm End of Virtual Conference Day Three