Philippines #1 Shared Services & Business Services Platform
Main Conference | Day Two - Thursday, 14 August 2025
8:15 am - 9:05 am
Registration Opens
9:00 am - 9:05 am
Welcome Address by SSON
9:05 am - 9:10 am
Opening Remarks from Chairperson
Jonathan Tam -
Head, APAC People Services,
foodpanda
9:10 am - 9:40 am
Case Study: The Innovation Leader's Playbook: Building Innovation in GBS and BPO – An Origo BPO Case Study
Yassin Shaar -
Chief Executive Officer,
Origo BPO
“Innovation isn’t about having resources—it’s about being resourceful. In fact, constraints are often the catalyst for creativity and breakthrough ideas.”
• Blueprint for Innovation: Step-by-step methodology to identify, test and scale tech partnerships within your existing operations.
• Risk Management Framework: How to structure innovation partnerships that protect your operations while maximizing learning opportunities.
• Implementation Roadmap: Practical tools and techniques to embed external innovation teams into your service delivery workflows.
9:40 am - 10:10 am
Case Study - Location Strategy Considerations for Shared Services in the Philippines
Jonathan Tam -
Head, APAC People Services,
foodpanda
• Addressing Congestion: Can creating hubs outside Manila effectively reduce traffic issues and improve access for employees?
• Exploring Incentives: What role do regional incentives and government support play in establishing shared services in le
• ss crowded areas?
• Talent Availability: How does evaluating skilled labor in various provinces contribute to the sustainability of shared services operations?
10:10 am - 10:30 am
Speed Networking Session
10:30 am - 11:00 am
Morning Break & Refreshments
11:10 am - 11:50 am
Panel Discussion: Tech-Enabled Value Creation: Rethinking the Role of Captive SSCs as Strategic IT Partners
Jonathan Tam -
Head, APAC People Services,
foodpanda
Kanishka Kumar Sinha - Hyperautomation Leader, Ingram Micro
Bismarck Orbe - Finance and Procurement Solutions and Services Director, JG Summit Holdings Inc.
Joseph Oliva - Director GBS, Dole Asia Company
Jennifer Lumbao - Head of Asia Technology, Sun Life Global Solutions
From Plateau to Progress – Unlocking the Power of Technology, Talent, and Partnerships
- How can Philippines’ shared services evolve from support units to strategic IT enablers?
- Understanding why tech adoption often stalls and how SSCs can bridge the gap by aligning talent, tools, and tech teams to business impact
- Strategies for SSCs to act as the "technology core" — connecting regional offices, IT talent, and technology partners to drive efficiency and long-term value
- Building trusted relationships with business stakeholders
Bismarck Orbe
Finance and Procurement Solutions and Services DirectorJG Summit Holdings Inc.
11:50 am - 12:30 pm
Panel Discussion: The Human-Machine Partnership: Collaborating for Success in Shared Services with AI
Jonathan Tam -
Head, APAC People Services,
foodpanda
Sankara Avadhanam - Global Leader – Global Business Services, Kenvue
Reah M. Yu - Site Process Lead- Digital Transformation, Lexmark
Azhar Shaikh - Senior Vice President-Transformation & OE, Group Shared Service Center, QBE Insurance
Craig Crisler - CEO, SupportNinja
• Strategic Design for Collaboration: Integrating automated systems that complement human skills effectively.
• Building Trust in Technology: Importance of developing trust between humans and automated systems within shared services.
• Change Management Strategies: Navigating the transition to an automated future smoothly.
Azhar Shaikh
Senior Vice President-Transformation & OE, Group Shared Service CenterQBE Insurance
12:30 pm - 1:30 pm
Lunch & Networking Break
Our IDGs allow you to zone-in and focus on the topics that matter most to you. Structured to maximize audience interaction and participation, you get a chance to not only learn from your peers first-hand but share your challenges actively as well. There will be 2 rotations at 50-minutes each.
1:30 pm - 3:10 pm
Fostering Innovation: Creating a Collaborative Work Environment
Beth Almoro -
Head of SSC Delivery Excellence Team,
Essilor Shared Services Phils. Inc
1:30 pm - 3:10 pm
Commitment to Diversity: Building an Inclusive Workplace
Angelo Ronquillo -
HR Director, Global Services,
Kuehne + Nagel
1:30 pm - 3:10 pm
Embracing Technology: Navigating Resistance to Change in Shared Services
Kanishka Kumar Sinha -
Hyperautomation Leader,
Ingram Micro
1:30 pm - 3:10 pm
Developing End-to-End P2P Ownership and Efficiency
Ailene Garcia-Sotelo -
Global Director of Procure to Pay, Shared Services,
World Vision
3:10 pm - 3:40 pm
Afternoon Tea & Networking Break
3:40 pm - 4:10 pm
Case Study – HR's Secret Sauce: Empowering Shared Services to Create a Great Place to Work and Drive Business Value
Angelo Ronquillo -
HR Director, Global Services,
Kuehne + Nagel
• Implementing an Effective HR Operating Model: Establishing a robust HR operating model to support the shared services framework.
• Focusing on Moments that Matter: Enhancing employee engagement and retention by creating a great place to work by recognizing key employee experiences in a fast-paced shared services environment.
• Talent Management and Retention: Attracting, developing, and retaining top talent in a competitive market.
4:10 pm - 4:40 pm
Transform Your SSC: Practical Insights from JG Summit
Bismarck Orbe -
Finance and Procurement Solutions and Services Director,
JG Summit Holdings Inc.
• Discover a proven framework to evaluate and redesign your current processes for maximum impact.
• Learn how to structure your teams to adapt and thrive in an evolving service delivery landscape.
• Walk away with practical tools to measure and showcase your SSC's strategic value to stakeholders.
Bismarck Orbe
Finance and Procurement Solutions and Services DirectorJG Summit Holdings Inc.
