· Unlocking value beyond efficiency: driving innovation, transformation, and enterprise alignment
· From process delivery to value creation: positioning SSCs as strategic growth enablers
· Vision 2030: What it takes for Philippine GBS to evolve into world-class GCCs
“Innovation isn’t about having resources—it’s about being resourceful. In fact, constraints are often the catalyst for creativity and breakthrough ideas.”
• Blueprint for Innovation: Step-by-step methodology to identify, test and scale tech partnerships within your existing operations.
• Risk Management Framework: How to structure innovation partnerships that protect your operations while maximizing learning opportunities.
• Implementation Roadmap: Practical tools and techniques to embed external innovation teams into your service delivery workflows.
• Addressing Congestion: Can creating hubs outside Manila effectively reduce traffic issues and improve access for employees?
• Exploring Incentives: What role do regional incentives and government support play in establishing shared services in le
• ss crowded areas?
• Talent Availability: How does evaluating skilled labor in various provinces contribute to the sustainability of shared services operations?
From Plateau to Progress – Unlocking the Power of Technology, Talent, and Partnerships
• Strategic Design for Collaboration: Integrating automated systems that complement human skills effectively.
• Building Trust in Technology: Importance of developing trust between humans and automated systems within shared services.
• Change Management Strategies: Navigating the transition to an automated future smoothly.
Our IDGs allow you to zone-in and focus on the topics that matter most to you. Structured to maximize audience interaction and participation, you get a chance to not only learn from your peers first-hand but share your challenges actively as well. There will be 2 rotations at 50-minutes each.
• Implementing an Effective HR Operating Model: Establishing a robust HR operating model to support the shared services framework.
• Focusing on Moments that Matter: Enhancing employee engagement and retention by creating a great place to work by recognizing key employee experiences in a fast-paced shared services environment.
• Talent Management and Retention: Attracting, developing, and retaining top talent in a competitive market.
DHL Express Philippines has been recognised with the prestigious Great Place to Work Legend title, having consistently ranked among the Best Workplaces in the Philippines for five consecutive years.
• Explore the strategies and initiatives implemented by DHL Express to retain talent.
• Best practices with the broader industry to inspire others to create an exceptional workplace culture that drives employee satisfaction, engagement, and retention.