Main Conference | Day Two - Thursday, 14 August 2025

·      Unlocking value beyond efficiency: driving innovation, transformation, and enterprise alignment

·      From process delivery to value creation: positioning SSCs as strategic growth enablers

·      Vision 2030: What it takes for Philippine GBS to evolve into world-class GCCs

Sharmini Krishnan

Head of PMI Business Solutions for Philippines
Philip Morris International

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“Innovation isn’t about having resources—it’s about being resourceful. In fact, constraints are often the catalyst for creativity and breakthrough ideas.”

• Blueprint for Innovation: Step-by-step methodology to identify, test and scale tech partnerships within your existing operations.

• Risk Management Framework: How to structure innovation partnerships that protect your operations while maximizing learning opportunities.

• Implementation Roadmap: Practical tools and techniques to embed external innovation teams into your service delivery workflows.

Yassin Shaar

Chief Executive Officer
Origo BPO

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• Identifying the Current Landscape: Exploring why many organizations are experiencing a plateau in tech investment and progress.

• Root Causes of Stagnation: Examining factors contributing to the slowdown in adopting new technologies, including resistance to change and integration challenges.

• Pathways Forward: Strategies for organizations to reframe their approach to technology investment in shared services, focusing on actionable insights that embrace evolving trends without neglecting fundamentals.

Kanishka Kumar Sinha

Hyperautomation Leader
Ingram Micro

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Bismarck Orbe

Finance and Procurement Solutions and Services Director
JG Summit Holdings Inc.

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Joseph Oliva

Director GBS
Dole Asia Company

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• Strategic Design for Collaboration: Integrating automated systems that complement human skills effectively.

• Building Trust in Technology: Importance of developing trust between humans and automated systems within shared services.

• Change Management Strategies: Navigating the transition to an automated future smoothly.

Sankara Avadhanam

Global Leader – Global Business Services
Kenvue

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Reah M. Yu

Site Process Lead- Digital Transformation
Lexmark

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• Cross-Functional Standardization: Examine how implementing uniform processes across multiple departments not only enhances operational efficiency but also fosters better communication and collaboration, ultimately streamlining workflows and reducing misunderstandings.

• Proactive Automation Strategy: Highlight the necessity of balancing automation with process readiness, ensuring that organizations establish a solid foundation before integrating technologies. This approach maximizes the effectiveness of automation and mitigates the risk of inefficiencies and increased costs.

• Enterprise-Wide Best Practices: Analyze JTI's approach to standardization as an extensive enterprise-wide initiative, focusing on how aligning the target operating model with areas for innovation and improvement in finance, supply chain, and HR can lead to sustainable organizational growth and a culture of continuous improvement.

Miks De Cadiz

GBS Standardization Director,
Japan Tobacco International (JTI) 

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• Addressing Congestion: Can creating hubs outside Manila effectively reduce traffic issues and improve access for employees?

• Exploring Incentives: What role do regional incentives and government support play in establishing shared services in le

• ss crowded areas?

• Talent Availability: How does evaluating skilled labor in various provinces contribute to the sustainability of shared services operations?

Jonathan Tam

Head, APAC People Services
foodpanda

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• Implementing an Effective HR Operating Model: Establishing a robust HR operating model to support the shared services framework.

• Focusing on Moments that Matter: Enhancing employee engagement and retention by creating a great place to work by recognizing key employee experiences in a fast-paced shared services environment.

• Talent Management and Retention: Attracting, developing, and retaining top talent in a competitive market.

Angelo Ronquillo

HR Director, Global Services
Kuehne + Nagel

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DHL Express Philippines has been recognised with the prestigious Great Place to Work Legend title, having consistently ranked among the Best Workplaces in the Philippines for five consecutive years. 

• Explore the strategies and initiatives implemented by DHL Express to retain talent. 

• Best practices with the broader industry to inspire others to create an exceptional workplace culture that drives employee satisfaction, engagement, and retention.

Jino Panganiban

Center Head, Global Service Center (GSC) Philippines
DHL Global Forwarding

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