Multi-Function Shared Services Transformation – Case Studies

10:00 am - 10:05 am Welcome Address from SSON


Allan Ko

Vice President of HR Service Delivery and People Experience
Johnson & Johnson Asia Pacific

10:10 am - 10:40 am Business Excellence and Resilience in the COVID Era

Pascal Gerard D - COO Customer Experience & Quality, Nokia

·        How to approach transforming global operations towards excellence & resilience?

·        What to priorities?

·        Who to work with when approaching holistic transformation?


Pascal Gerard D

COO Customer Experience & Quality

10:40 am - 11:20 am BOTS + BRAINS Building the Future of Work


Building fit for purpose bots, Aiah is the only provider that combines robotic process automation, conversational AI and enterprise workflows. Discover how Aiah helps enterprises cut costs and save processing time using its intelligent solutions.  

Learn how automation can help if you are part of: 

  • Digital Transformation Team, Operational Support Leads or Innovation Leaders who need to transform an enterprise through process improvements and operational efficiencies
  • Customer Experience Teams that need to create compelling customer experiences
  • HR and Management that need to build always-on engagement channels with employees and remote workers 


MR. Gian Dela Rama


11:20 am - 11:50 am Addressing Your Digital Adoption Strategy During COVID-19 to Ensure a Sustainable Digital Transformation

Atma Godara - Digital HR Transformation & Change Management Lead, OYO

·        Maintaining the status quo in terms of existing tech platforms

·        Adopting a lean strategy to have a cost efficient tech solutions

·        Preparing a road map for post COVID-19 situation


Atma Godara

Digital HR Transformation & Change Management Lead

11:50 am - 12:20 pm Spearheading Continuous Improvement to Accelerate your Digital Transformation

Derrick Nicdao - Vice President – Technical Services and Solutions, Union Bank of the Philippines

·        What businesses need to know in the digital age?

·        Transforming customer journey with multiple touchpoints

·        Developing an innovation culture that promotes continuous improvement

·        How do you create new business models that will change your organization to unlock long-term sustainable value


Derrick Nicdao

Vice President – Technical Services and Solutions
Union Bank of the Philippines

12:20 pm - 12:20 pm End of Conference Day Two

1:30 pm - 3:00 pm Virtual Masterclsss B (Premium Content): Organisational Resilience in the Midst of Crisis

Dickenson Y. Africa - Deputy Director, Business Continuity Management Group, Risk and Compliance Office, Bangko Sentral ng Pilipinas

The COVID-19 pandemic has affected business critical functions across enterprises in every country of the world.

It is important to instill organisational resiliency and to empower BCM managers to design and create awareness through best practices, frameworks, and critical success factors.


Join this workshop and learn:

·        Learning the organisational resiliency principles

·        Building organisational resiliency

·        Understand business continuity management process


Dickenson Y. Africa

Deputy Director, Business Continuity Management Group, Risk and Compliance Office
Bangko Sentral ng Pilipinas

3:30 pm - 5:00 pm Virtual Masterclass C (Premium Content): Finance Bundling and Transformation: Delivering Strategic Business Value

Aris Castro - Country CFO, Microsoft Philippines
Andres Ortolo - General Manager, Microsoft Philippines

Finance shared services was a way to leverage economies of scale and for global enterprises to benefit from the consolidation of services and standardization of their transactional accounting practices. An estimated 80% of Fortune 500 companies have implemented a shared services model. As they mature, the organization demands added strategic business value through financial analysis and planning, resulting in a combination of automation and manual processes to omit the oversight of data inconsistencies.


Join this workshop and learn:

·        Microsoft’s Journey in Finance Transformation – Find out how Microsoft continuously evolved and transformed our Finance organization

·        Learn how Microsoft empowers productivity and accuracy (e.g. Machine Learning forecasting, analytics & insights, and many more)

·        Understand how the Finance role should lead continuous improvement, transformation, and anticipating future trends to continue to be relevant in the fast-paced world 


Aris Castro

Country CFO
Microsoft Philippines


Andres Ortolo

General Manager
Microsoft Philippines

5:00 pm - 5:00 pm End of Virtual Conference Day Two