Philippines #1 Shared Services & Business Services Platform
August 11 - 14, 2026 | Hilton Manila, Philippines
12 August 2026 | Main Conference Day 1
The Philippine Shared Services Landscape Today
8:10 am - 8:50 am
Morning Refreshments & Registration
8:50 am - 9:00 am
Welcome Address from SSON
9:00 am - 9:10 am
Opening Remarks from the Chair
Jonathan Tam -
Head of People Services, Interim Managing Director, PH Shared Service Center for,
Foodpanda
Jonathan Tam
Head of People Services, Interim Managing Director, PH Shared Service Center forFoodpanda
9:10 am - 9:50 am
Opening Keynote Panel | Navigating Today’s Pressures Across Different Shared Services Models
Steve Harris -
Regional Managing Director of Group Capability Centre,
ANZ
Thom Sumagang - Head of Business Services Southeast Asia, Jardine Matheson Ltd
Vishal Pathak - Director HR Vendor Management Office, Google
- Exploring how different shared services models are experiencing cost, risk and capability pressures
- Sharing how leaders are reassessing ownership, scope and accountability
- Discussing where AI is influencing decisions, even where adoption is still early
- Reflecting on what is proving hardest to change across functions and operating models
9:50 am - 10:20 am
Industry Thought Leadership
10:20 am - 10:50 am
Case Study | Building an Integrated Captive and GCC Model to Deliver High-Class Services
- Identifying which capabilities should remain internally specialised and which can be strengthened through an integrated GCC model
- Designing governance and accountability frameworks that preserve control while leveraging external expertise
- Elevating service standards by combining captive institutional knowledge with service-industry capability
- Measuring impact through improved reliability, scalability and alignment with enterprise risk and performance priorities
10:50 am - 11:20 am
Speed Networking Session
Join us in this Speed Networking Session where you will be able to meet other participants at the Conference! During this session, you will have the opportunity to engage with serval leaders in a short amount of time and exchange business cards to take the conversation beyond the Conference.
11:10 am - 11:40 am
Morning Break & Refreshments
11:40 am - 12:20 pm
Panel Discussion | Leading Shared Services Through Competing Priorities
Mikhail Salinas -
Director, Controller,
Analog Devices General Trias, Inc.
Joseph Oliva - SSC Director, Dole SSC
- Comparing how leaders are prioritising cost, control and capability under the same external pressures to explain why models are diverging
- Sharing the trade-offs being made around ownership, scope and speed to show what leaders are choosing not to do
- Discussing where leaders are holding firm versus changing direction to protect service quality and resilience
Redesigning Shared Services Operating Models for Control, Resilience & Value
12:20 pm - 12:50 pm
Case Study | Rebuilding Finance Ownership in a Hybrid GBS Model at Xerox and Lexmark
Stephan Bily -
President & Chief Executive Officer,
Lexmark
Exploring how a global organisation is rebalancing captive and outsourced finance delivery to regain control, reduce cost inefficiency and apply AI for tangible impact
- Reassessing what finance activities should be insourced, retained in captive teams or remain with BPOs by evaluating cost, control, process ownership and long-term capability risk
- Rebuilding lost finance process expertise by deliberately bringing work back in-house to reduce over-dependence on BPOs and restore internal decision-making capability
- Managing transition risk by mitigating attrition and knowledge loss while re-internalising finance processes from outsourced environments
- Applying AI in the short to medium term to drive concrete finance outcomes such as faster collections and improved cash flow, without waiting for full ERP or system standardisation
12:50 pm - 1:50 pm
Lunch & Networking Break
1:50 pm - 3:30 pm
Roundtable A | Finance Transformation - Next Level P2P Automation and Beyond
1:50 pm - 3:30 pm
Roundtable B | Process Excellence - Adapting Models to Economic Volatility
1:50 pm - 3:30 pm
Roundtable C | Data and Analytics - Finance 2030: The Future of Automated, AI-Powered AI Finance Functions - Sponsored by BlueCopa
Raghavendra Reddy -
Co-Founder & Chief Operating Officer,
Bluecopa
1:50 pm - 3:30 pm
Roundtable D | CX as a Business Enabler - Designing GBS as the Experience Engine
3:30 pm - 4:00 pm
Afternoon Break & Refreshments
4:00 pm - 4:30 pm
Case Study | Integrating In-House, BPO and AI into a Seamless Shared Services Model at Delivery Hero (foodpanda)
Jonathan Tam -
Head of People Services, Interim Managing Director, PH Shared Service Center for,
Foodpanda
- Reframing shared services beyond labels by clarifying what GBS, GCC and re-ownership mean in practice for leaders designing modern delivery models
- Integrating captive teams and BPO partners into one operating rhythm by aligning accountability, capability ownership and service expectations across delivery models
- Assessing AI maturity beyond pilots by identifying practical benchmarks for automation, chatbots and agentic AI adoption without destabilising existing operations
Jonathan Tam
Head of People Services, Interim Managing Director, PH Shared Service Center forFoodpanda
4:30 pm - 5:00 pm
Case Study | Strengthening Financial Discipline and Cost Control Through Retail Shared Services
Divina Antang -
Business Director, Retail & Shared Services,
CTC Group
Exploring how retail shared services can protect margin and strengthen financial accountability across distributed operations.
- Centralising finance processes to improve cost visibility and working capital control across retail entities
- Aligning shared services with commercial operations to strengthen margin discipline and accountability
- Standardising reporting and governance to support faster, data-driven decision-making
- Tracking impact through cost optimisation, improved transparency and reduced duplication
