Philippines #1 Shared Services & Business Services Platform
Main Conference | Day Two - Thursday, 14 August 2025
8:15 am - 9:05 am
Registration Opens
8:50 am - 9:00 am
Welcome Address by SSON
9:00 am - 9:10 am
Opening Remarks from Chairperson
Jonathan Tam -
Head, APAC People Services,
foodpanda
9:10 am - 9:40 am
Opening Keynote: Reimagining Shared Services: Philippines’ Leap Toward Global Capability Centers
Sharmini Krishnan -
Head of PMI Business Solutions for Philippines,
Philip Morris International
· Unlocking value beyond efficiency: driving innovation, transformation, and enterprise alignment
· From process delivery to value creation: positioning SSCs as strategic growth enablers
· Vision 2030: What it takes for Philippine GBS to evolve into world-class GCCs
Sharmini Krishnan
Head of PMI Business Solutions for PhilippinesPhilip Morris International
9:40 am - 10:10 am
Case Study: The Innovation Leader's Playbook: Building Innovation in GBS and BPO – An Origo BPO Case Study
Yassin Shaar -
Chief Executive Officer,
Origo BPO
“Innovation isn’t about having resources—it’s about being resourceful. In fact, constraints are often the catalyst for creativity and breakthrough ideas.”
• Blueprint for Innovation: Step-by-step methodology to identify, test and scale tech partnerships within your existing operations.
• Risk Management Framework: How to structure innovation partnerships that protect your operations while maximizing learning opportunities.
• Implementation Roadmap: Practical tools and techniques to embed external innovation teams into your service delivery workflows.
10:10 am - 10:40 am
Case Study - Location Strategy Considerations for Shared Services in the Philippines
Jonathan Tam -
Head, APAC People Services,
foodpanda
• Addressing Congestion: Can creating hubs outside Manila effectively reduce traffic issues and improve access for employees?
• Exploring Incentives: What role do regional incentives and government support play in establishing shared services in le
• ss crowded areas?
• Talent Availability: How does evaluating skilled labor in various provinces contribute to the sustainability of shared services operations?
10:40 am - 11:00 am
Speed Networking Session
11:00 am - 11:30 am
Morning Break & Refreshments
11:30 am - 12:10 pm
Panel Discussion: Tech-Enabled Value Creation: Rethinking the Role of Captive SSCs as Strategic IT Partners
Jonathan Tam -
Head, APAC People Services,
foodpanda
Kanishka Kumar Sinha - Hyperautomation Leader, Ingram Micro
Bismarck Orbe - Finance and Procurement Solutions and Services Director, JG Summit Holdings Inc.
Joseph Oliva - Director GBS, Dole Asia Company
From Plateau to Progress – Unlocking the Power of Technology, Talent, and Partnerships
- How can Philippines’ shared services evolve from support units to strategic IT enablers?
- Understanding why tech adoption often stalls and how SSCs can bridge the gap by aligning talent, tools, and tech teams to business impact
- Strategies for SSCs to act as the "technology core" — connecting regional offices, IT talent, and technology partners to drive efficiency and long-term value
- Building trusted relationships with business stakeholders
Bismarck Orbe
Finance and Procurement Solutions and Services DirectorJG Summit Holdings Inc.
12:10 pm - 12:50 pm
Panel Discussion: The Human-Machine Partnership: Collaborating for Success in Shared Services with AI
Jonathan Tam -
Head, APAC People Services,
foodpanda
Sankara Avadhanam - Global Leader – Global Business Services, Kenvue
Reah M. Yu - Site Process Lead- Digital Transformation, Lexmark
Omeed Jafari - Senior Vice President of Global Service Delivery, SupportNinja
Azhar Shaikh - Senior Vice President-Transformation & OE, Group Shared Service Center, QBE Insurance
• Strategic Design for Collaboration: Integrating automated systems that complement human skills effectively.
• Building Trust in Technology: Importance of developing trust between humans and automated systems within shared services.
• Change Management Strategies: Navigating the transition to an automated future smoothly.
Azhar Shaikh
Senior Vice President-Transformation & OE, Group Shared Service CenterQBE Insurance
12:50 pm - 1:50 pm
Lunch & Networking Break
Our IDGs allow you to zone-in and focus on the topics that matter most to you. Structured to maximize audience interaction and participation, you get a chance to not only learn from your peers first-hand but share your challenges actively as well. There will be 2 rotations at 50-minutes each.
1:50 pm - 3:30 pm
Fostering Innovation: Creating a Collaborative Work Environment
Beth Almoro -
Head of SSC Delivery Excellence Team,
Essilor Shared Services Phils. Inc
1:50 pm - 3:30 pm
Commitment to Diversity: Building an Inclusive Workplace
Angelo Ronquillo -
HR Director, Global Services,
Kuehne + Nagel
1:50 pm - 3:30 pm
Embracing Technology: Navigating Resistance to Change in Shared Services
Kanishka Kumar Sinha -
Hyperautomation Leader,
Ingram Micro
1:50 pm - 3:30 pm
Developing End-to-End P2P Ownership and Efficiency
Ailene Garcia-Sotelo -
Global Director of Procure to Pay, Shared Services,
World Vision
3:30 pm - 4:00 pm
Afternoon Tea & Networking Break
4:00 pm - 4:30 pm
Case Study – HR's Secret Sauce: Empowering Shared Services to Create a Great Place to Work and Drive Business Value
Angelo Ronquillo -
HR Director, Global Services,
Kuehne + Nagel
• Implementing an Effective HR Operating Model: Establishing a robust HR operating model to support the shared services framework.
• Focusing on Moments that Matter: Enhancing employee engagement and retention by creating a great place to work by recognizing key employee experiences in a fast-paced shared services environment.
• Talent Management and Retention: Attracting, developing, and retaining top talent in a competitive market.
4:30 pm - 5:00 pm
Case Study: Secrets to Success as a Top Workplace - Insights from DHL Express Philippines
Jino Panganiban -
Center Head, Global Service Center (GSC) Philippines,
DHL Global Forwarding
DHL Express Philippines has been recognised with the prestigious Great Place to Work Legend title, having consistently ranked among the Best Workplaces in the Philippines for five consecutive years.
• Explore the strategies and initiatives implemented by DHL Express to retain talent.
• Best practices with the broader industry to inspire others to create an exceptional workplace culture that drives employee satisfaction, engagement, and retention.
