2023 SSOW Philippines Post-Show Report

The 13th annual Shared Services & Outsourcing Week Philippines 2023 concluded on a successful note. Held from 7-11 August 2023, the country’s top SSO and BPO leaders gathered to discuss how to strengthen service management and deliver seamless operations to the enterprise with digitisation efforts. With 35 thought leaders sharing their perspectives and insights across the 4-day event, our delegates took home inspirational use cases and key takeaways to drive excellence with seamless service and operations. With the rising sentiment that shared service centres need to move beyond transactional work towards modernising their businesses with automation and digitisation, Philippines’ shared services industry players continue to future-proof their centres with transformation strategies that meet the expectations of both their customers and the multi-generational workforce.

We've also included a Benchmarking Report on GBS and BPOs' focus and top digital priorities for 2024. Download report for full insights!