SSON Philippines Benchmarking Report 2023

The Philippines has inked a clear roadmap towards future-proofing its shared services stakes – and for good reason. One, the IT-BPM (Information Technology-Business Process Management) sector delivers the second largest chunk of the growth pie for its economy; commanding a significant 13% market share in the global market. Two, its Business Process Outsourcing (BPO) and Contact Center (CC) industry has consistently stood strong against other competitors such as India, and growing at an average of 3% to 6% annually. What does the future hold for Shared Services & BPOs in Philippines as we embrace digitalisation.

Read all about the challenges and priorities Shared Services & BPO leaders in Philippines have shared in this latest Benchmarking Report 2023.