13 - 16 August, 2019 | Manila, Philippines

Anthony Nool

Head of Controlling, SSC Manila
Henkel Asia Pacific Service Centre

Conference Day 1

Tuesday, August 14th, 2018

2:15 PM CASE STUDY: Discover the New Way to build Shared Services Model

BPO services tend to offer cheaper rates than an internal centre because they have many customers. None of the capital stays within your enterprise as it would with an internal centre. The distinct difference between an internal and an external SSC is that with an insourced model, your organisation can standardise its processes in a way that suits it best; whereas an outsourced model comes with the disadvantage of having to conform to the BPO’s operations.

Check out the incredible speaker line-up to see who will be joining Anthony.

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