Azhar Shaikh

Senior Vice President-Transformation & OE, Group Shared Service Center QBE Insurance

Imagine an enterprise where workflows are streamlined, digital solutions drive measurable impact, and customer experiences are seamlessly optimized.

With over 20 years of international experience—including 16+ years in senior leadership – this is how Azhar "Azee" Shaikh helps organizations bridge the gap between challenges and transformation. With a deep expertise in digital transformation, automation, and CX/EX/DX innovation, he specializes in designing and executing strategies that optimize operations, accelerate scalability, and deliver sustained results. Through strategic tech development and implementation, including AI (assisted and cognitive bots), advanced process automation, and strategic frameworks like Lean Six Sigma, Azee empowers businesses to unlock multimillion-dollar efficiencies, strengthen governance, and cultivate high-performing teams leading to a proven record of 100% client satisfaction across industries. Beyond driving operational excellence, Azee has scaled high-performing teams from single digits to over 100+ members while maintaining single-digit attrition—proving that a strong focus on culture, empowerment, and talent development fuels lasting success. He likes turning obstacles into opportunities and transform complexity into clarity – building the future of a business.

Main Conference | Day Two - Thursday, 14 August 2025

12:10 PM Panel Discussion: The Human-Machine Partnership: Collaborating for Success in Shared Services with AI

• Strategic Design for Collaboration: Integrating automated systems that complement human skills effectively.

• Building Trust in Technology: Importance of developing trust between humans and automated systems within shared services.

• Change Management Strategies: Navigating the transition to an automated future smoothly.

Check out the incredible speaker line-up to see who will be joining Azhar.

Download The Latest Agenda