Don Sausa

VP and Country Lead, Cardinal Health International Philippines Cardinal Health

13 August 2026 | Main Conference Day 2

11:40 AM Case Study | Building a Scalable Shared Services Workforce at Cardinal Health

Exploring how Cardinal Health has built and sustained a 3,000-strong shared services workforce in the Philippines by prioritising capability, compliance and long-term talent development

Designing a workforce model for regulated healthcare operations by aligning hiring profiles, role design and governance to strict US compliance requirements
Building deep capability to move shared services talent beyond transactional execution
Embedding compliance and quality into day-to-day work by integrating training, performance management and oversight into service delivery
Measuring workforce success through capability maturity, quality outcomes and business trust rather than attrition or headcount alone

Check out the incredible speaker line-up to see who will be joining Don.

Download The Latest Agenda

Don Sausa

13 August 2026 | Main Conference Day 2

11:40 AM Case Study | Building a Scalable Shared Services Workforce at Cardinal Health

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