How The Most Admired SSOs Use Metrics & Benchmarking to Drive Serious Growth SSOs have always been focused on monitoring KPIs and keeping close tabs on how benchmarking can drive best-in-class performance. However,
practical application of all those numbers is different, and it can be a challenge to know if you are even evaluating the right numbers. During this session, two practitioners from SSON’s “Most Admired SSOs” will highlight the top metrics used in their organization and discuss the real business benefits from crunching the aggregated data of their peer set and beyond.
Lack of post-contract processes and decision rights can be disastrous on functional outsourcing. Understand the significant root cause to create a well-designed service level agreement and a clearly defined role to Shared Services Centre ownership.