10 - 13 August, 2020 | Manila, Philippines

Dr. Sumit Mitra

CEO Tesco Global Business Services

Conference Day 1

Wednesday, August 14th, 2019

11:40 AM Top 20 Most Admired SSOs Benchmarking Exclusive

How The Most Admired SSOs Use Metrics & Benchmarking to Drive Serious Growth SSOs have always been focused on monitoring KPIs and keeping close tabs on how benchmarking can drive best-in-class performance. However,
practical application of all those numbers is different, and it can be a challenge to know if you are even evaluating the right numbers. During this session, two practitioners from SSON’s “Most Admired SSOs” will highlight the top metrics used in their organization and discuss the real business benefits from crunching the aggregated data of their peer set and beyond.

Conference Day 2

Thursday, August 15th, 2019

12:00 PM 14 - Why Outsourcing Relationship Fail – Your organization DNA versus the Walls in BPO Agents

Lack of post-contract processes and decision rights can be disastrous on functional outsourcing.  Understand the significant root cause to create a well-designed service level agreement and a clearly defined role to Shared Services Centre ownership.

2:20 PM Driving the culture of continuous improvement and building a digital GBS

1. How to create a bottom up continuous improvement culture as an enabler for digital transformation
2. How do you bring human context to drive digital transformation
3. How do you up-skill colleagues to make them “future ready”
4. Create new skills

Post-Conference Workshops

Friday, August 16th, 2019

1:00 PM Cost-Cutting Strategies in Expanding Economic & Business Continuity Excellence for Shared Services Organizations

  • What is GBS and how do you build a cross cultural and geographical GBS model?
  • Business case and deployment
  • What are the key ingredients to build a work class GBS?
  • How do you change the culture to drive the GBS journey?

Check out the incredible speaker line-up to see who will be joining Sumit.

Download The Latest Agenda