13 - 16 August, 2019 | New World Makati Hotel, Makati City, Philippines
Dr. Sumit Mitra, CEO at Tesco Global Business Services

Dr. Sumit Mitra


CEO
Tesco Global Business Services

Conference Day 2

Wednesday, August 15th, 2018


12:00 PM Why Outsourcing Relationship Fail – Your organization DNA versus the Walls in BPO Agents

Lack of post-contract processes and decision rights can be disastrous on functional outsourcing.  Understand the significant root cause to create a well-designed service level agreement and a clearly defined role to Shared Services Centre ownership.

2:20 PM Driving the culture of continuous improvement and building a digital GBS

1. How to create a bottom up continuous improvement culture as an enabler for digital transformation
2. How do you bring human context to drive digital transformation
3. How do you up-skill colleagues to make them “future ready”
4. Create new skills

Post-Conference Workshops

Thursday, August 16th, 2018


1:00 PM Cost-Cutting Strategies in Expanding Economic

  • What is GBS and how do you build a cross cultural and geographical GBS model?
  • Business case and deployment
  • What are the key ingredients to build a work class GBS?
  • How do you change the culture to drive the GBS journey?

Check out the incredible speaker line-up to see who will be joining Sumit.

Download The Latest Agenda