Dr. Sumit Mitra
Tesco Global Business Services
Conference Day 2
Wednesday, August 15th, 2018
Lack of post-contract processes and decision rights can be disastrous on functional outsourcing. Understand the significant root cause to create a well-designed service level agreement and a clearly defined role to Shared Services Centre ownership.
1. How to create a bottom up continuous improvement culture as an enabler for digital transformation
2. How do you bring human context to drive digital transformation
3. How do you up-skill colleagues to make them “future ready”
4. Create new skills
Thursday, August 16th, 2018
- What is GBS and how do you build a cross cultural and geographical GBS model?
- Business case and deployment
- What are the key ingredients to build a work class GBS?
- How do you change the culture to drive the GBS journey?