Elaine Grace
Director, GBS APL Logistics14 August 2026 | Post-Conference Focus Day
1:40 PM Case Study | Measuring and Improving Customer Experience in Shared Services Delivery at APL Logistics
- Designing experience metrics that link service delivery performance to enterprise operational outcomes
- Standardising global reporting frameworks to improve visibility and accountability
- Identifying friction points across cross-border service interactions and redesigning processes accordingly
- Demonstrating measurable improvements in service reliability, stakeholder confidence and operational efficiency
Check out the incredible speaker line-up to see who will be joining Elaine.
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