10 - 13 August, 2020 | Manila, Philippines

Flores Mark Anthony

Global Business Services, Philippines AECOM

Mark Anthony Flores, Service Delivery Manager for AECOM GBS Center in Manila, responsible for developing and maintaining the  governance and service delivery framework of GBS in areas of transition and mobilization, engagement and contract management, knowledge management, reporting and governance and continuous improvement. An experienced strategic leader who’s demonstrated a history of working in the Service Center industry, with exposure on several transition and innovation projects both in IT and Business portfolio.

Conference Day 1

Wednesday, August 14th, 2019

12:00 PM 4 - Unveil the Myth: Silo-Function VS Multi-Function

SSOs with limited scope, sometimes do not evolve past “process skills” and may not demonstrate many of the critical attributes found in a successful multi-functional SSC operating model. It raises an exciting debate as to whether such an operation is an actual ‘shared services business model’ or merely a centralised organisation.


Conference Day 2

Thursday, August 15th, 2019

9:30 AM Expert Panel: The Realities of Applying RPA in Business

RPA can cost-effectively augment ERP for business needs with a 2-4-years horizon that cannot make justifications for ERP extension/customisation. However, many experienced leaders indicated that ideally, these new capabilities should incorporate into the core ERP.

Should you run the RPA program?

What is the risk versus opportunity

Check out the incredible speaker line-up to see who will be joining Flores.

Download The Latest Agenda