10 - 13 August, 2020 | Manila, Philippines

Hans Montenegrio

Chief Operating Officer Asia Manulife

Pre-Conference Site Tour

Tuesday, August 13th, 2019

2:00 PM SITE TOUR B: MANULIFE

Manulife announced the launch of the Manulife IT Delivery Center Asia (MITDC), a new company in the Philippines created to deliver and maintain digital solutions, provide robust delivery and quality assurance, and harness the efficient use of technology, solutions, skills and other resources to provide faster and better service to Manulife customers across Asia.

  • Experience first-hand how a fully captive world-class GBS operates
  • Learn how innovations fuel Manulife operations
  • Learn how the GBS connects all its employees via a Business Deployment Plan to ensure centre remains aligned to its organizational goals

Post-Conference Workshops

Friday, August 16th, 2019

1:40 PM The Integration of Technological Innovation with User’s Perspectives

  • Defining business requirements to improve efficiencies
  • Understanding user’s struggles
  • Solutions on manual legacy-system
  • Tool development process
  • Collaborative mechanisms to communicate

Check out the incredible speaker line-up to see who will be joining Hans.

Download The Latest Agenda