Jino Panganiban

Center Head, Global Service Center (GSC) Philippines DHL Global Forwarding

13 August 2026 | Main Conference Day 2

5:00 PM Case Study | Preparing an IT Shared Services Organisation for Agentic AI in a Global Logistics Environment

Exploring how an IT shared services centre in Manila is approaching agentic AI by focusing on readiness, maturity and workforce impact before scaling technology

Positioning agentic AI as an IT priority by clarifying what problems IT should and should not be solving today to avoid premature investment
Assessing organisational and process maturity by recognising that AI impact depends on standardisation, data quality and service discipline across logistics operations
Deciding where AI can realistically add value in the short term versus where it remains a longer-term ambition to prevent wasted effort
Preparing the IT workforce for AI-enabled work by examining how roles, skills and expectations are changing as automation becomes more autonomous

Check out the incredible speaker line-up to see who will be joining Jino.

Download The Latest Agenda

Jino Panganiban

13 August 2026 | Main Conference Day 2

5:00 PM Case Study | Preparing an IT Shared Services Organisation for Agentic AI in a Global Logistics Environment

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