Jonathan Tam

Head, APAC People Services foodpanda

Jonathan Tam is an experienced People Leader with more than 15 years in Operations and Project Management. Jonathan has supported areas that crosses Customer Service, Information Technology, Banking and Finance, and Human Resource Delivery. He is a Six Sigma Trained looking to amplify efficient delivery in the workspace by being an advocate of Continuous Improvement in an Organization.

Main Conference | Day One - Wednesday, 13 August 2025

8:55 AM Opening Remarks from Chairperson

9:00 AM Rewiring Talent: Upskilling for Philippines’ Next-Gen Shared Services Workforce

Pinpointing future-ready skills for evolving global service hub
Overcoming learning fatigue: Strategies for continuous capability building
Sharing case studies on scalable upskilling models from leading outsourcing providers

5:30 PM Chairperson’s Closing Remarks and End of Conference Day 1

Main Conference | Day Two - Thursday, 14 August 2025

9:00 AM Opening Remarks from Chairperson

10:10 AM Case Study - Location Strategy Considerations for Shared Services in the Philippines

• Addressing Congestion: Can creating hubs outside Manila effectively reduce traffic issues and improve access for employees?

• Exploring Incentives: What role do regional incentives and government support play in establishing shared services in le

• ss crowded areas?

• Talent Availability: How does evaluating skilled labor in various provinces contribute to the sustainability of shared services operations?

11:30 AM Panel Discussion: Tech-Enabled Value Creation: Rethinking the Role of Captive SSCs as Strategic IT Partners

From Plateau to Progress – Unlocking the Power of Technology, Talent, and Partnerships

How can Philippines’ shared services evolve from support units to strategic IT enablers?
Understanding why tech adoption often stalls and how SSCs can bridge the gap by aligning talent, tools, and tech teams to business impact
Strategies for SSCs to act as the "technology core" — connecting regional offices, IT talent, and technology partners to drive efficiency and long-term value
Building trusted relationships with business stakeholders

12:10 PM Panel Discussion: The Human-Machine Partnership: Collaborating for Success in Shared Services with AI

• Strategic Design for Collaboration: Integrating automated systems that complement human skills effectively.

• Building Trust in Technology: Importance of developing trust between humans and automated systems within shared services.

• Change Management Strategies: Navigating the transition to an automated future smoothly.