10 - 13 August, 2020 | Manila, Philippines

Jonathan Tam

Head of People Services, HR Delivery, Group Shared Services Centre QBE

Conference Day 1

Wednesday, August 14th, 2019

12:00 PM 1 - Your People are Your Greatest Asset! Transitioning from labor arbitrage to a WINNING talent management programme

An outright to the lack of definition on retained/governance team causes implementation issues to keep the best people in the business process experience.
Understand how to retain the best talent and exercising the best practices in knowledge transfer to keep business as usual.

3:40 PM Using Workforce Management Tools with CX Solutions in Digital Transformation

Competencies for a Changing Global Environment. The Chiefly responsible for successful transformational ones strategic to business.
§  Change leadership at the helm of the affairs
§  A symphony approach to multi-pronged engagement
§  Targeted communication strategy

Post-Conference Workshops

Friday, August 16th, 2019

Check out the incredible speaker line-up to see who will be joining Jonathan.

Download The Latest Agenda