Jonathan Tam

Head, APAC People Services foodpanda

12 August 2026 | Main Conference Day 1

Exploring how different shared services models are experiencing cost, risk and capability pressures
Sharing how leaders are reassessing ownership, scope and accountability
Discussing where AI is influencing decisions, even where adoption is still early
Reflecting on what is proving hardest to change across functions and operating models

Reframing shared services beyond labels by clarifying what GBS, GCC and re-ownership mean in practice for leaders designing modern delivery models
Integrating captive teams and BPO partners into one operating rhythm by aligning accountability, capability ownership and service expectations across delivery models
Assessing AI maturity beyond pilots by identifying practical benchmarks for automation, chatbots and agentic AI adoption without destabilising existing operations

Identifying where AI is improving productivity versus where expectations are unrealistic
Balancing experimentation with governance to avoid introducing new operational risk
Deciding which processes are ready for AI and which still require redesign first
Managing workforce impact while protecting service reliability and morale

Check out the incredible speaker line-up to see who will be joining Jonathan.