Joseph Oliva

Director GBS Dole Asia Company

Main Conference | Day One - Wednesday, 13 August 2025

10:20 AM Case Study: Cultivating Digital Skills at Dole GBS: A People-First Approach

• Identifying and addressing skill gaps in technology and data analytics

• Balancing operational excellence with continuous learning opportunities

• Measuring ROI on upskilling initiatives through improved business outcomes

Main Conference | Day Two - Thursday, 14 August 2025

11:30 AM Tech-Enabled Value Creation: Rethinking the Role of Captive SSCs as Strategic IT Partners

From Plateau to Progress – Unlocking the Power of Technology, Talent, and Partnerships 

  • How can Philippines’ shared services evolve from support units to strategic IT enablers?  
  • Understanding why tech adoption often stalls and how SSCs can bridge the gap by aligning talent, tools, and tech teams to business impact 
  • Strategies for SSCs to act as the "technology core" — connecting regional offices, IT talent, and technology partners to drive efficiency and long-term value 
  • Building trusted relationships with business stakeholders 

Check out the incredible speaker line-up to see who will be joining Joseph.

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In Partnership With:

Shared Services

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