Karla Caberte

Karla Caberte has over 20 years of strong leadership experience in the IT-BPM, Contact Center, Shared Services Center, and Global Business Services industry, with roles ranging from Services to Partner Management. Currently serving as a Site Process Lead at Lexmark, she is committed to driving innovation, organizational development, and continuous improvement. Her experience spans project management and strategic leadership, contributing significantly to the enhancement of GBS foundations and principles. Karla is involved in driving expansions of global footprints, influencing strategic projects, and fostering a culture of excellence through continuous improvement initiatives. As an organization, they are focused on process re-engineering opportunities and challenging current process status quo by understanding new digital capabilities and how they can support our strategic business transformation.