Lora-Lee (Lee) Lopez

Head - Global Service Center Manila, JLL Business Services jll

11 August 2026 | Pre-Conference Focus Day

Identifying the skills and capabilities needed to support increasingly digital and process-driven shared services operations
Redesigning roles, team structures and ways of working to enable continuous improvement and long-term organisational agility
Equipping leaders and employees to navigate change by embedding capability building and change management into transformation programmes
Creating a culture of continuous learning that enables teams to adapt to evolving business priorities and emerging technologies

Comparing how leaders are prioritising cost, control and capability under the same external pressures to explain why models are diverging
Sharing the trade-offs being made around ownership, scope and speed to show what leaders are choosing not to do
Discussing where leaders are holding firm versus changing direction to protect service quality and resilience

Check out the incredible speaker line-up to see who will be joining Lora-Lee (Lee).