Mark Hernandez
Head of HR & Shared Services Pacific Roadlink Logistics11 August 2026 | Pre-Conference Focus Day
10:40 AM Case Study | Redesigning Workforce Models as Automation Changes the Nature of Shared Services Work at Pacific Roadlink Logistics
Exploring how Pacific Roadlink Logistics is reshaping workforce structures, skills and leadership behaviours as automation and digital tools transform shared services delivery.
- Redefining role design and capability requirements as transactional work becomes increasingly automated
- Building structured upskilling pathways to transition teams into higher-value and specialist roles
- Embedding performance and accountability frameworks that align workforce capability with evolving business needs
- Measuring impact through improved productivity, talent retention and stronger leadership readiness
12 August 2026 | Main Conference Day 1
11:40 AM Panel Discussion | Leading Shared Services Through Competing Priorities
- Comparing how leaders are prioritising cost, control and capability under the same external pressures to explain why models are diverging
- Sharing the trade-offs being made around ownership, scope and speed to show what leaders are choosing not to do
- Discussing where leaders are holding firm versus changing direction to protect service quality and resilience
Check out the incredible speaker line-up to see who will be joining Mark.
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