Mark Hernandez

Head of HR & Shared Services Pacific Roadlink Logistics

11 August 2026 | Pre-Conference Focus Day

10:40 AM Case Study | Redesigning Workforce Models as Automation Changes the Nature of Shared Services Work at Pacific Roadlink Logistics

Exploring how Pacific Roadlink Logistics is reshaping workforce structures, skills and leadership behaviours as automation and digital tools transform shared services delivery.

Redefining role design and capability requirements as transactional work becomes increasingly automated
Building structured upskilling pathways to transition teams into higher-value and specialist roles
Embedding performance and accountability frameworks that align workforce capability with evolving business needs
Measuring impact through improved productivity, talent retention and stronger leadership readiness

Check out the incredible speaker line-up to see who will be joining Mark.

Download The Latest Agenda

Mark Hernandez

11 August 2026 | Pre-Conference Focus Day

10:40 AM Case Study | Redesigning Workforce Models as Automation Changes the Nature of Shared Services Work at Pacific Roadlink Logistics

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