Mia M. Cuenco

Director for People and Culture Smartsourcing Inc.

Experienced leader with a demonstrated history of working in diverse industries: manufacturing, power distribution, retail, logistics, mining, customer service, shared services and knowledge process outsourcing. Skilled in talent attraction, talent management, succession planning, negotiations, collective bargaining, administrative investigations, employee/labor relations, training, organizational development, compensation and benefits administration, strategic planning, voluntary arbitration for maritime and land-based disputes and management consultancy. Most fulfilled as a wife to a triathlete-lawyer and mother to 4 adult children.

Main Conference | Day One - Wednesday, 13 August 2025

11:40 AM Panel Discussion: Building Future-Ready Capabilities for Strategic Talent Development

  • Creating dynamic learning environments that combine formal training with hands-on experience to develop versatile skill sets aligned with evolving business needs 
  • Strategic deployment of talent across departments and regions to foster knowledge exchange, build adaptability, and enhance organizational capabilities 
  • Implementing structured progression pathways that nurture high-potential talent while ensuring long-term engagement and retention 

Post-Conference SSON Focus Day - Friday, 15 August 2025

10:40 AM Panel Discussion: Building Culture & Change Management within your Centre – Making Change Everyone’s Business

·      Empowering employees as change agents  

·      Key do's and don'ts for effective change management and cultivating a strong culture within a GBS team and its partners 

·      Capability development of employees for a tech-driven future  

Check out the incredible speaker line-up to see who will be joining Mia M..

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