Mitchelle Sotelo

Head of Global Business Services CBRE’s GWK Center of Excellence

Mitch has Diverse and extensive background in handling Customer Care, Sales, Technical Support, Service Desk, Center of Excellences. She has a strong background on Service Delivery, Operational Excellence, Solution Design, Project Management, Process Improvement and Digital Transformation.

Main Conference | Day Two - Thursday, 8 August 2024

12:20 PM Building Cardinal Health's Transformational Journey with Optimized Procurement Processes

  • Sharing the role of the Manila center in setting up virtual at-home services post-pandemic across multiple hospital systems in the US 
  • Enabling effective communication between the Manila SSC and our end customer to reduce supply chain complexities 
  • Improving the procurement process and end user experience with reduced backlog, higher quality and ease of communication

12:50 PM Developing CBRE’s Employee-Led Automation Program to Empower and Upskill Employees

  • Providing training and upskilling opportunities to employees to enhance their automation capabilities 
  • Exploring different training modalities, such as workshops, online courses, and hands-on learning experiences 
  • Investing in employee development, including increased job satisfaction, higher productivity, and improved retention rates

Check out the incredible speaker line-up to see who will be joining Mitchelle.

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