Omeed Jafari

Senior Vice President of Global Service Delivery SupportNinja

Omeed Jafari is a seasoned leader with over two decades in BPO and Shared Services, currently serving as SVP of Global Service Delivery at SupportNinja. He oversees operations across Europe, Romania, Colombia, and the Philippines, helping global brands scale with consistency, empathy, and operational excellence. At SupportNinja, we champion the combination of AI orchestration and embedded human-in-the-loop (HITL) frameworks to enhance automation, build trust, and deliver scalable, privacy-first customer experiences. Omeed’s work focuses on transforming customer experience by aligning people and technology to solve complex service challenges and future-proof global service delivery.

Main Conference | Day Two - Thursday, 14 August 2025

12:10 PM Fireside Chat: The Human-Machine Partnership: Collaborating for Success in Shared Services with AI

• Strategic Design for Collaboration: Integrating automated systems that complement human skills effectively.

• Building Trust in Technology: Importance of developing trust between humans and automated systems within shared services.

• Change Management Strategies: Navigating the transition to an automated future smoothly.

Check out the incredible speaker line-up to see who will be joining Omeed.

Download The Latest Agenda

Omeed Jafari

Main Conference | Day Two - Thursday, 14 August 2025

12:10 PM Fireside Chat: The Human-Machine Partnership: Collaborating for Success in Shared Services with AI

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