Omeed Jafari

Senior Vice President of Global Service Delivery SupportNinja

Omeed Jafari is a seasoned leader with over two decades in BPO and Shared Services, currently serving as SVP of Global Service Delivery at SupportNinja. He oversees operations across Europe, Romania, Colombia, and the Philippines, helping global brands scale with consistency, empathy, and operational excellence. At SupportNinja, we champion the combination of AI orchestration and embedded human-in-the-loop (HITL) frameworks to enhance automation, build trust, and deliver scalable, privacy-first customer experiences. Omeed’s work focuses on transforming customer experience by aligning people and technology to solve complex service challenges and future-proof global service delivery.

Main Conference | Day One - Wednesday, 13 August 2025

4:30 PM Fireside Chat: Future-Proofing Shared Services: Navigating Change with a Framework-Based Approach

"The future is uncertain and unknowable. However, future-proofing necessitates a purposeful approach that goes beyond merely managing the present."

· How simplification—of processes, structures, and communication—can reduce resistance and accelerate transformation across shared services

· Sharing on how agile methodologies can empower teams to respond faster, adapt continuously, and deliver value incrementally during transformation

· Tailoring change management approaches to suit specific organizational needs

Check out the incredible speaker line-up to see who will be joining Omeed.

Download The Latest Agenda

Omeed Jafari

Main Conference | Day One - Wednesday, 13 August 2025

4:30 PM Fireside Chat: Future-Proofing Shared Services: Navigating Change with a Framework-Based Approach

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