10 - 13 August, 2020 | Manila, Philippines

Ric Simbol

Head of Global Technology White & Case Manila LLP

Conference Day 1

Wednesday, August 14th, 2019

3:00 PM CASE STUDY: Discover the New Way to Build Shared Services Model to the Next Wave of Digital Transformation

BPO services tend to offer cheaper rates than an internal centre because they have many customers. None of the capital stays within your enterprise as it would with an internal centre. The distinct difference between an internal and an external SSC is that with an insourced model, your organisation can standardise its processes in a way that suits it best; whereas an outsourced model comes with the disadvantage of having to conform to the BPO’s operations.

3:40 PM Using Workforce Management Tools with CX Solutions in Digital Transformation

Competencies for a Changing Global Environment. The Chiefly responsible for successful transformational ones strategic to business.
§  Change leadership at the helm of the affairs
§  A symphony approach to multi-pronged engagement
§  Targeted communication strategy

Check out the incredible speaker line-up to see who will be joining Ric.

Download The Latest Agenda