Samir Kumar
Group Chief Shared Services Officer QBE13 August 2026 | Main Conference Day 2
9:10 AM Case Study | Change as a Service: How GBS Can Operationalise AI to Deliver Enterprise Value
As Global Business Services (GBS) evolve from cost efficiency to enterprise value creation, AI is no longer a future capability - it is a leadership imperative. This session explores "Change as a Service" as a next‑generation GBS model - one that embeds AI into core enterprise platforms and operating models, while enabling frontline teams to continuously improve processes at speed and scale.
- How GBS can orchestrate internal teams, technology platforms, and external partners to scale AI capabilities across the enterprise
- Designing an influenced operating environment that enables innovation while maintaining governance, risk management, and control
- Using AI to accelerate and enhance traditional continuous improvement approaches, compressing cycles beyond Lean and Six Sigma
- Positioning GBS as a strategic value hub, delivering tech‑enabled, non‑traditional capabilities that drive enterprise‑wide impact
Check out the incredible speaker line-up to see who will be joining Samir.
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