Samir Kumar

Group Chief Shared Services Officer QBE

13 August 2026 | Main Conference Day 2

9:10 AM Case Study | Change as a Service: Redefining How GBS Delivers Enterprise Value Through AI

As shared services evolve from efficiency engines to enterprise value creators, the question is no longer whether to adopt AI — but how to operationalise it without creating cost-heavy dependency or fragmented innovation. In this session, Samir Kumar shares how QBE is delivering "Change as a Service" from the Philippines - empowering frontline teams with AI on core enterprise infrastructure to accelerate global process improvement.

• Moving away from consultant-heavy transformation models to build user-owned AI innovation on core enterprise platforms

• Creating an influenced environment that enables frontline experimentation while maintaining governance, accountability and risk control

• Compressing process optimisation cycles by using AI to accelerate improvement beyond traditional Lean and Six Sigma approaches

• Strengthening the Philippines' role as a global value hub by delivering tech-enabled, non-traditional capabilities across the enterprise

Check out the incredible speaker line-up to see who will be joining Samir.

Download The Latest Agenda

Samir Kumar

13 August 2026 | Main Conference Day 2

9:10 AM Case Study | Change as a Service: Redefining How GBS Delivers Enterprise Value Through AI

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