Global Business Services (GBS) is undergoing a profound shift—from being a back-office efficiency engine to a strategic lever for enterprise transformation. As organizations push beyond cost arbitrage, GBS leaders are reimagining service delivery to unlock business value, agility, and innovation.
· Beyond Efficiency: How GBS is driving enterprise growth, not just cost savings.
· Next-Gen Operating Models: Shifting from transactional services to value-led delivery
· Leadership Buy in: What it takes to shift mindsets—within GBS teams and the broader enterprise
· Redefining Success: New KPIs and value metrics for the future of GBS
"The future is uncertain and unknowable. However, future-proofing necessitates a purposeful approach that goes beyond merely managing the present."
· How simplification—of processes, structures, and communication—can reduce resistance and accelerate transformation across shared services
· Sharing on how agile methodologies can empower teams to respond faster, adapt continuously, and deliver value incrementally during transformation
· Tailoring change management approaches to suit specific organizational needs
• Strategic Design for Collaboration: Integrating automated systems that complement human skills effectively.
• Building Trust in Technology: Importance of developing trust between humans and automated systems within shared services.
• Change Management Strategies: Navigating the transition to an automated future smoothly.
Check out the incredible speaker line-up to see who will be joining Sankara.
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