Ron Ravalo

A seasoned operational and strategic people leader of 25 years with proven track record in successfully managing large scale global outsourced operations in the BPO space delivering outstanding customer experience for fortune 500 companies. An experienced global executive in Contact Center both in-house and outsourced model with strong Shared Services inclination. A transformational leader , Ron puts great focus on process standardization, organizational development, operating model design and shaping digital and omni-channel strategies. As an equally experienced operational leader with her BPO outsourcing background, Ron is also known in building and sustaining a high performing teams through engagement and people leader development paving the way in establishing strong internal and external stakeholder management. An excellent communicator and a business partner, Ron delivers customer success while equally delivering financial success!