Syazana Lim

Lead Research Analyst SSON Analytics

Syazana Lim heads up the analyst team at SSON’s global analytics centre based in Singapore. She’s been with the team since the centre opened 4 years ago in 2015.

Syazana is responsible for researching and analyzing a combination of proprietary and public data on the global shared services and outsourcing landscape to uncover the latest trends and insights across different regions. She presents the findings and shares the importance of data and analytics at all major SSON events.

Syazana is involved in the production of global industry reports and is currently managing various SSON Analytics data tools such as the Metric Benchmarker (a benchmarking tool which allows SSCs to compare up to 112 metrics), the City Cube (a location analysis tool) and the Intelligent Automation Universe.

Future Workforce, Future Workplace in the Age of COVID-19

Wednesday, August 12th, 2020

12:15 PM Future of Work and Shared Services: Highlights from SSON Analytics

According to SSON Analytics, leveraging future of work concepts in a Shared Services environment ranks top 2 priority amongst global SSOs. The ability to navigate the future of work, workforce and workplace, will enable enterprises and service providers to achieve rapid transformation, be prepared for just in case models and not only survive, but thrive in the new abnormal. During this session, attendees will:

Gain insights on how the pandemic is accelerating the adoption of future of work concepts; automation, skills, processes, shoring strategy, business model optimization
Compare locations to understand the talent landscape, cost of center operations and global health index
Benchmark their SSOs to recognize areas of improvement across HR and Finance processes

Syazana Lim

Future Workforce, Future Workplace in the Age of COVID-19

12:15 PM Future of Work and Shared Services: Highlights from SSON Analytics

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