10 - 13 August, 2020 | Manila, Philippines

Syazana Lim

Lead Research Analyst SSON Analytics

Syazana Lim heads up the analyst team at SSON’s global analytics centre based in Singapore. She’s been with the team since the centre opened 4 years ago in 2015.

Syazana is responsible for researching and analyzing a combination of proprietary and public data on the global shared services and outsourcing landscape to uncover the latest trends and insights across different regions. She presents the findings and shares the importance of data and analytics at all major SSON events.

Syazana is involved in the production of global industry reports and is currently managing various SSON Analytics data tools such as the Metric Benchmarker (a benchmarking tool which allows SSCs to compare up to 112 metrics), the City Cube (a location analysis tool) and the Intelligent Automation Universe. 

Conference Day 1

Wednesday, August 14th, 2019

11:40 AM Top 20 Most Admired SSOs Benchmarking Exclusive

How The Most Admired SSOs Use Metrics & Benchmarking to Drive Serious Growth SSOs have always been focused on monitoring KPIs and keeping close tabs on how benchmarking can drive best-in-class performance. However,
practical application of all those numbers is different, and it can be a challenge to know if you are even evaluating the right numbers. During this session, two practitioners from SSON’s “Most Admired SSOs” will highlight the top metrics used in their organization and discuss the real business benefits from crunching the aggregated data of their peer set and beyond.

Check out the incredible speaker line-up to see who will be joining Syazana.

Download The Latest Agenda