As organizations in the Middle East embark on their shared services journeys, the initial focus often gravitates towards finance operations. Processes like P2P, O2C and R2R are the go-to for streamlining and process optimization. However, there is a compelling case for considering the expansion into HR shared services, where areas such as H2T, payroll and employee onboarding can also deliver to the business. This session will delve into the pivotal role of HR within the broader shared services framework, examining how integrating HR functions can enhance employee engagement and contribute to a more cohesive organizational strategy. This session will tackle: 

• How expanding into HR shared services will uncover low-hanging fruit to improve operational efficiency and allow HR to focus on strategic initiatives that drive business value 
• How to drive employee experience by providing consistent and accessible support, aligning more closely with organizational goals and responding more effectively to employee needs  
• The KPIs beyond cost and headcount that an HRSSO can prove value