We live in an interconnected world where the need to provide excellent service is more demanding than ever, no matter where you are. High-performance and high-value delivery have now taken the front seat, and Business Services leaders have transformed traditional processes and functions to meet global needs.
Alongside an increased focus on knowledge management and augmented intelligence, Integrated Business Services have since emerged as the next level on the Shared Services maturity curve. The question remains – how do we get there as an industry?
At the 23rd Asian Shared Services & Outsourcing Week, we bring GBS, Business Services, Shared Services and Outsourcing leaders together in a strategic platform to explore best practices in advancing towards Integrated Business Services, driving value-based knowledge management and harnessing augmented intelligence.