Building Business Resilience through High-Performance & High-Value Services

Integrated Business Services • Knowledge Management • Augmented Intelligence • Service-Oriented Workforce

We live in an interconnected world where the need to provide excellent service is more demanding than ever, no matter where you are. Against a backdrop of the global COVID-19 pandemic, high-performance and high-value service delivery have now taken the front seat to strengthen business resilience and sustainability.

Shared Services Organisations here in Asia have now placed increased emphasis on driving knowledge management, leveraging augmented intelligence and cultivating a service-oriented workforce in the transition towards an integrated business services model. The question remains – how do we get there as an industry?

At the 23rd Asian Shared Services & Outsourcing Week, we bring GBS, Business Services, Shared Services and Outsourcing leaders together in a strategic platform to explore best practices in strengthening business resilience and high-performance business services in today’s interconnected environment.




Practitioner Accounts


Brand New Speakers


Dedicated Roundtable Discussions


Workshops to address your issues

5 Transformation Models Explained at SSOW Asia 2020

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Centralised Shared Services
Classic Back-Office Functions

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Captive Shared Services
Upfront Investment with Offshore Geography

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Multi-Function Shared Services
Common Service Delivery Framework

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Global Business Services
End-to-End Process Ownership

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Integrated Business Services
High-Performance and High-Value Delivery on an Enterprise-Wide Level

Business Resilience & Continuity Management Masterclass

  • Building an Effective Global Business Continuity Management Strategy
  • Strengthening Business Resilience – A Look into Post-Crisis Recovery and Debriefing

The Future Shared Services Workforce Masterclass

  • Building your HR "Tech-Stack" to Enable E2E Digital Workforce
  • People Analytics Driving People Strategy

Attend Every Year to…


Network with Business Leaders


Access to Practitioner Accounts


Empowered by Thought Leaders Presentations


Personalised Industry Standards Roundtable Topics


SSON Impact Awards Categories


Days of Thought Provoking Masterclasses and Site Tours

Asian Shared Services and Outsourcing Week 2020 Asian Shared Services and Outsourcing Week 2020Asian Shared Services and Outsourcing Week 2020Asian Shared Services and Outsourcing Week 2020