Scaling Global Processes in an Interconnected Environment

Integrated Business Services • Knowledge Management • Augmented Intelligence

We live in an interconnected world where the need to provide excellent service is more demanding than ever, no matter where you are. High-performance and high-value delivery have now taken the front seat, and Business Services leaders have transformed traditional processes and functions to meet global needs.

Alongside an increased focus on knowledge management and augmented intelligence, Integrated Business Services have since emerged as the next level on the Shared Services maturity curve. The question remains – how do we get there as an industry?

At the 23rd Asian Shared Services & Outsourcing Week, we bring GBS, Business Services, Shared Services and Outsourcing leaders together in a strategic platform to explore best practices in advancing towards Integrated Business Services, driving value-based knowledge management and harnessing augmented intelligence.




Practitioner Accounts


Brand New Speakers


Dedicated Roundtable Discussions


Workshops to address your issues

5 Transformation Models Explained at SSOW Asia 2020

globe image

Centralised Shared Services
Classic Back-Office Functions

globe image

Captive Shared Services
Upfront Investment with Offshore Geography

iphone image

Multi-Function Shared Services
Common Service Delivery Framework

iphone image

Global Business Services
End-to-End Process Ownership

iphone image

Integrated Business Services
High-Performance and High-Value Delivery on an Enterprise-Wide Level

Digital GBS Masterclasses

Augmented Intelligence in Digital GBS

Business Intelligence through Cognitive Technology

Business Resilience and Continuity Management Masterclass

Data Protection and Cybersecurity

Business Continuity and Pandemic Recovery

Attend Every Year to…


Network with Business Leaders


Access to Practitioner Accounts


Empowered by Thought Leaders Presentations


Personalised Industry Standards Roundtable Topics


SSON Impact Awards Categories


Days of Thought Provoking Masterclasses and Site Tours

Asian Shared Services and Outsourcing Week 2020 Asian Shared Services and Outsourcing Week 2020Asian Shared Services and Outsourcing Week 2020Asian Shared Services and Outsourcing Week 2020