We live in an interconnected world where the need to provide excellent service is more demanding than ever, no matter where you are. Against a backdrop of the global COVID-19 pandemic, high-performance and high-value service delivery have now taken the front seat to strengthen business resilience and sustainability.
Shared Services Organisations here in Asia have now placed increased emphasis on driving knowledge management, leveraging augmented intelligence and cultivating a service-oriented workforce in the transition towards an integrated business services model. The question remains – how do we get there as an industry?
At the 23rd Asian Shared Services & Outsourcing Week, we bring GBS, Business Services, Shared Services and Outsourcing leaders together in a strategic platform to explore best practices in strengthening business resilience and high-performance business services in today’s interconnected environment.