Virtual Interactive Discussion Groups



You'll Be Spoilt For Choice For Topics!

10:00 am - 10:10 am SSON Welcome & Housekeeping Remarks

Virtual Interactive Discussion Groups

SSOW Asia Live 2020 features a total of 21 different IDG topics focused on an existing challenge. Structured to maximise interaction with in-depth focus on different issues, will have the opportunity to participate in 2 topic @ 60-minutes each a day, each led by an expert. This presents a truly unique platform for you to deep-dive into your SSO’s most critical opportunities, challenges and experiences – from wherever you are.

Each IDG topic is limited to 8 Shared Services practitioners only. Write to Steven.Tang@iqpc.com.sg to find out more information.

1st Rotation: 10:10 – 11:10 | 2nd Rotation: 11:40 – 12:40  

Write In & Register Your Interest!

Business Strategy

10:10 am - 12:40 pm Roundtable A | Re-designing Shared Services Operating Models to Incorporate Customer-Centricity at its Core

·        Engineering a customer-centric mindset at the core of all Shared Services operations

·        Developing a customer-centric culture across the entire organisation

·        Addressing implications to your business structure, business model and transformation

Business Strategy

10:10 am - 12:40 pm Roundtable B | Designing A Robust Governance Structure to Set Strategic Directions and Visions for Your SSOs
Alexander Erfe Gasmena - Senior Director,Global HR Services, Equinix

·        Assessing portfolio mix and investment parameters

·        Strengthening internal controls on process standardisation

·        Sharing best practices to sustain growth and mitigate risk

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Alexander Erfe Gasmena

Senior Director,Global HR Services
Equinix

Business Strategy

10:10 am - 12:40 pm Roundtable C | Bridging and Building Collaborations Between Leaders and Management
Saravanan Sathiyaseelan - Head Student Services (Shared Services), Nanyang Technological University Shared Services (Singapore)

·        Defining key leadership competencies for organisational change initiatives

·        Leading organisational transformation with stakeholders buy-in

·        Bridging leaders and managers to unlocking your team's potential

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Saravanan Sathiyaseelan

Head Student Services (Shared Services)
Nanyang Technological University Shared Services (Singapore)

Finance Transformation

10:10 am - 12:40 pm Roundtable D | Fronting Value-Led Finance Transformation to Drive People and Technology in Lean Situations
Carina C Lim - APAC Controller & Finance Shared Services Director, Hitachi Vantara

·        Applying lean principles to improve operational efficiency

·        Implementing effective KPIs to track productivity

·        Planning incremental continuous improvement processes within the workforce

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Carina C Lim

APAC Controller & Finance Shared Services Director
Hitachi Vantara

Finance Transformation

10:10 am - 12:40 pm Roundtable E | Reaping the Benefits of BI & AI in a Fully Digitised Finance Function

·        Translating the benefits of AI technology in operations into dollars and cents

·        Combining BI with core competencies to influence business decisions

·        Utilising BI & AI to improve finance operations

Finance Transformation

10:10 am - 12:40 pm Roundtable F | Engaging a Diverse Workforce in GBS During Adversity
Sharmini Krishnan - Managing Director, Lufthansa Services Philippines

·        Developing and managing effective human resources policies and procedures

·        Exploring the impact of diverse leadership and the COVID-19 Crisis

·        Methods in communication address workforce uncertainty

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Sharmini Krishnan

Managing Director
Lufthansa Services Philippines

HR & Employee Experience

10:10 am - 12:40 pm Roundtable G | Building Workforce Digital Competency Using Digitised Competency Frameworks
Vikas Verma - Executive Director, Head HR Strategy, United Overseas Bank Limited (UOB)

·        Designing employee experience using a user-based approach

·        Examining the focus areas in the digital competency profile and grooming the right talent

·        Assessing employees’ or applicants’ personalities work styles, potential and soft skills as the core element of digital workforce

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Vikas Verma

Executive Director, Head HR Strategy
United Overseas Bank Limited (UOB)

HR & Employee Experience

10:10 am - 12:40 pm Roundtable H | Re-Designing Employee Experience – Creating Environments that Engender Collaboration, Innovation and Overall Motivation of the Workforce
  • Ending the silo mentality and designing structures that facilitate cross-practice work
  • Empowering the workforce through effective employee engagement
  • Cultivating a collaborative environment 

HR & Employee Experience

10:10 am - 12:40 pm Roundtable I | Addressing the Psychological Impact During the Transition to “The New Norm”
Yasmin Bte Mohd Ramzi - Head, Service Delivery, Tenaga Nasional Berhad GBS

·        Exploring the causes for mental health deterioration for remote workers - Isolation and burnout

·        Exploring how businesses can help employees to get back into office routine and adapting to the new work culture

·        Learning how businesses and leaders can build a “care & support” system to help address mental health of employees

Yasmin Bte Mohd Ramzi

Head, Service Delivery
Tenaga Nasional Berhad GBS

Technology & Innovation

10:10 am - 12:40 pm Roundtable J | Addressing COVID-19 with Cloud First, Mobility First Strategy
Alex Ustaris - Chief Information Officer and Head of Shared Services Centre, Hijo Group of Companies 

·        Identifying key challenges and consideration when going cloud

·        Drawing out the mobility strategy for post COVID-19 hybrid working model

·        Tapping on COVID-19 pandemic to achieve stakeholder buy in for digitally acceleration

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Alex Ustaris

Chief Information Officer and Head of Shared Services Centre
Hijo Group of Companies 

Technology & Innovation

10:10 am - 12:40 pm Roundtable K | Understanding the Impact of Cognitive Technology on Finance Processes

·        Gaining insights into technology and understand the full value of cognitive finance

·        Re-designing finance processes to incorporate cognitive technology

·        Identifying the key challenges when planning your cognitive journey 

Technology & Innovation

10:10 am - 12:40 pm Roundtable L | Understanding the Impact of Cognitive Technology on Finance Processes

·        Applying data analytics on your BCM to take calculated decisions

·        Identifying business scenarios and the data needed to monitor and manage the impact of business

·       Combining internal and external pandemic data for forecasting

Process & Operations

10:10 am - 12:40 pm Roundtable M | Establishing Governance and Accountability for Your End-to-End Digital Integration Process
Sudhir Dasamantharao - Director Global Business Services and Chief Transformation Officer APAC, Boston Scientific

·        Guiding principles with high-level digital business value

·        Resolving bureaucratic and ineffectiveness with governance

·        Finding the right players for establishing a digital strategy

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Sudhir Dasamantharao

Director Global Business Services and Chief Transformation Officer APAC
Boston Scientific

Process & Operations

10:10 am - 12:40 pm Roundtable N | Utilising Lean Six Sigma to Drive Continuous Improvement Through Shared Services
Reginald Baltazar - Head of Business Excellence and Transformation, The Goodyear Tire & Rubber Company

·        Addressing continuous improvement model through Lean operating system and Lean product development

·        Developing robust risk management systems

·        Driving real-time data approach at early stage of product development & integrated supply chain – a step forward to big data 

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Reginald Baltazar

Head of Business Excellence and Transformation
The Goodyear Tire & Rubber Company

Process & Operations

10:10 am - 12:40 pm Roundtable O | Operationalising Global Process and Technology Standardisation Strategy

Procurement

10:10 am - 12:40 pm Roundtable P | Building a World-Class Procurement Function that Delivers Competitive Services
Tan Swee Yong - Head, Procurement Shared Service Centre, ST Engineering

·        Identifying the importance defining responsibilities of Procurement SSCs

·        Implementing a competitive multi-sourcing model to reduce capacity gaps

·        Planning an effective category and supplier management framework to reduce risks and maximise value

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Tan Swee Yong

Head, Procurement Shared Service Centre
ST Engineering

Procurement

10:10 am - 12:40 pm Roundtable Q | Linking Source-To-Contract and Procure-To-Pay for Better Compliance and Speed to Source

·        Unearthing new savings opportunities by digitally connecting vendors and organisation demands

·        Integrating source-to-contract and procure-to-pay to improve compliance to contract

·        Transforming procurement functions with the smart deployment of process and technology

Procurement

10:10 am - 12:40 pm Roundtable R | Multi-Year Planning of Strategic Activities and Sourcing Programs
Terence Lee - CPO, APAC, Supply Chain Optimization, Geodis

·        Designing a procurement model with capacity assessment and strategy

·        Revising model and sourcing process for optimal performance

·        Implementing strategic goals into actionable initiatives

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Terence Lee

CPO, APAC, Supply Chain Optimization
Geodis

BPO & Outsourcing

10:10 am - 12:40 pm Roundtable S | Discussing the Robustness of Outsourcing during COVID-19 and Your Appetite to Outsource

BPO & Outsourcing

10:10 am - 12:40 pm Roundtable T | Redefining Your BCP and Service Delivery Models to Protect Against Future Threats

·        Identifying your current Shared Services Capability and Productivity

·        Exploring on-going Services Delivery and adjustments to the current crisis

·       Planning and Building a more resistant Operating Model

BPO & Outsourcing

10:10 am - 12:40 pm Roundtable U | Using A Structured Approach to Gain Stakeholder Buy-in And Make A Smart Choice on Vendor Selection

·        Evaluating a potential offshore outsourcing vendor in return for quality services

·        Searching for suitable offshore services based on location strategy

·        Defining with the best practices managing outsourcing relationships