ASIA’S NO. 1 SHARED SERVICES & GBS EVENT
21 October | Main Conference Day One
8:00 am - 8:50 am
Morning Refreshments & Registration
8:50 am - 8:55 am
Welcome Address from SSON Asia
8:55 am - 9:00 am
Opening Remarks from the Chair
8:55 am - 9:10 am
SSON Research & Analytics Presents the 2026 State of Shared Service Industry Market Data
Naomi Secor -
Global Managing Director,
SSON Research & Analytics
9:10 am - 9:40 am
Big Idea! Opening Keynote | Reimagining the Role of Shared Services in an AI-Driven Enterprise as Technology, Talent and Global Investment Reshape the Market
• Exploring how advances in AI and automation are transforming the operational work shared services organisations were originally designed to deliver
• Examining how surging investment in Asian capability hubs is raising expectations for shared services to deliver expertise, insight and enterprise value
• Identifying how leading organisations are expanding shared services beyond transactional delivery into capability centres supporting multiple enterprise functions
• Outlining how GBS leaders can position shared services as critical infrastructure supporting enterprise performance and transformation
9:40 am - 10:10 am
Industry Thought Leadership (reserved for Deloitte)
10:10 am - 10:50 am
Panel Discussion | Navigating the Next Phase of Global Business Services as AI Disruption, Talent Competition and Economic Uncertainty Redefine the Industry
• Examining how leaders are adapting shared services strategies as AI begins to reshape operational work across finance, HR and enterprise support functions
10:50 am - 11:10 am
Speed Networking Session
Join us in this Speed Networking Session where you will be able to meet other participants at the Conference! During this session, you will have the opportunity to engage with serval leaders in a short amount of time and exchange business cards to take the conversation beyond the Conference.
11:10 am - 11:40 am
Morning Break & Refreshments
Take a break and use this time to network with your fellow industry peers at our Exhibition Hall!
Our IDGs allow you to zone-in and focus on the topics that matter most to you. Structured to maximise audience interaction and participation, you get a chance to not only learn from your peers first-hand but share your challenges actively as well. There will be 2 rotations at 50-minutes each.
Interactive Discussion Groups (9 Topics & 2 Rotations @ 50-minutes each)
Finance Transformation
11:40 am - 1:20 pm Rethinking the Role of Finance in Real-Time Decision MakingFinance Transformation
11:40 am - 1:20 pm Embedding Finance at the Centre of Enterprise Value CreationHR Transformation
11:40 am - 1:20 pm Designing the AI-Ready Workforce: What Skills Actually Matter Now? Meera Bhai Kalimuthu - VP, Global HR & Shared Services, Ertha Energy
HR Transformation
11:40 am - 1:20 pm Beyond Engagement: Rebuilding Trust & Culture in a Transforming WorkforceProcess Excellence
11:40 am - 1:20 pm Breaking the Process: When Standardisation Starts to Limit Performance Vandana Sharma - Head of GBS AMEA, Kellogg Company
Process Excellence
11:40 am - 1:20 pm Redesigning End-to-End Processes for Speed and Value
1:20 pm - 2:20 pm
Networking Lunch Break
2:20 pm - 3:00 pm
Positioning GBS as the Engine of Enterprise Transformation
Dr. Patricia Francis -
Head Business Operations,
EDP Renewables APAC
• Sharing how leading organisations are repositioning GBS as enterprise transformation hubs
2:50 pm - 3:20 pm
Case Study | Redefining the GBS Operating Model to Deliver Enterprise Value Beyond Efficiency at Kerry Group
Nyon Kam Yew -
Head of Global Business Services (GBS) APMEA & Europe,
Kerry Business Services
Exploring how Kerry is repositioning GBS from a cost-focused delivery engine to a strategic enabler driving growth, cash flow and customer-centric outcomes
3:30 pm - 4:00 pm
Panel Discussion | Balancing Standardisation, Control and Flexibility in Regional Shared Services Models
Ninette David -
VP Shared Services,
Newton Electrical Equipment
Shee Na Wee - Head, Centre for Financial Services, Pall Corporation - Corporate Financial Services (Asia)
Keiko Nakamura - TBS People Solutions Japan, Takeda Pharmaceutical Company Limited
• Navigating the trade-offs between cost optimisation, service quality and governance
Shee Na Wee
Head, Centre for Financial ServicesPall Corporation - Corporate Financial Services (Asia)
4:00 pm - 4:30 pm
Afternoon Break & Refreshments
4:30 pm - 5:00 pm
SSON Impact Awards Asia 2025 Gold Winner Spotlight
5:00 pm - 5:30 pm
SSON Research & Analytics Insights | Understanding How the 2026 Most Admired SSCs Used Metrics & Benchmarking to Drive Growth
SSON Research & Analytics has just published its Top 20 Most Admired SSOs/GBS 2026 list. SSON will discuss key performance metrics from the "Top 20 Most Admired SSO/GBS Benchmarks" and share some of the strategies that are improving performance in key metrics.
5:30 pm - 5:40 pm
Chairperson’s Closing Remarks and End of Conference Day 1
6:30 pm - 9:45 pm
SSON Impact Awards Asia 2025 – Awards Ceremony & Gala Dinner (Tickets Sold Separately)
SSON's Shared Services & Outsourcing Impact Awards is a globally recognised, annual industry awards ceremony, which honours and celebrates SSOs and service delivery teams who have exceeded industry standards in their SS&O initiatives. This is the chance for you and your Shared Services peers to celebrate your achievements together as a team.
The SSON Impact Awards Gala Dinner is the best way for you to unwind and celebrate the successes of your peers making headway in Asia’s SSO market! Get more information here: https://www.ssonetwork.com/events-ssowasia/impact-awards
