ASIA’S NO. 1 SHARED SERVICES & GBS EVENT
21 October | Main Conference Day One
8:00 am - 8:50 am
Morning Refreshments & Registration
8:50 am - 8:55 am
Welcome Address from SSON Asia
8:55 am - 9:00 am
Opening Remarks from the Chair
8:55 am - 9:10 am
SSON Research & Analytics Presents the 2026 State of Shared Service Industry Market Data
9:10 am - 9:40 am
BIG IDEA! Opening Keynote | Building an AI-Ready Workforce Through Skills, Culture and Career Reinvention
Exploring how Allianz India is preparing its workforce for an AI-enabled future while ensuring transformation creates opportunities for employees to grow, adapt and contribute in new ways.
• Identifying the human capabilities and skills that become more valuable as AI takes on a greater role in everyday work
• Building AI fluency across the workforce to enable employees to confidently adopt and work alongside emerging technologies
• Rethinking career pathways and development opportunities as traditional roles and skills continue to evolve
• Creating a culture of trust, learning and adaptability that brings employees along through ongoing transformation
9:40 am - 10:10 am
AI as the GBS Value Engine
Sponsored by: Deloitte
10:10 am - 10:40 am
BIG IDEA! Panel Discussion | Navigating the Next Phase of Global Business Services as AI Disruption, Talent Competition and Economic Uncertainty Redefine the Industry
Exploring how Allianz India is preparing its workforce for an AI-enabled future while ensuring transformation creates opportunities for employees to grow, adapt and contribute in new ways.
• Identifying the human capabilities and skills that become more valuable as AI takes on a greater role in everyday work
• Building AI fluency across the workforce to enable employees to confidently adopt and work alongside emerging technologies
• Rethinking career pathways and development opportunities as traditional roles and skills continue to evolve
• Creating a culture of trust, learning and adaptability that brings employees along through ongoing transformation
10:40 am - 11:00 am
Speed Networking Session
Join us in this Speed Networking Session where you will be able to meet other participants at the Conference! During this session, you will have the opportunity to engage with serval leaders in a short amount of time and exchange business cards to take the conversation beyond the Conference.
11:00 am - 11:30 am
Morning Break & Refreshments
Take a break and use this time to network with your fellow industry peers at our Exhibition Hall!
11:30 am - 12:00 pm
From Prompt to Production: Reinventing Enterprise Transformation with AI
What if enterprise transformation could move from idea to implementation in weeks, not quarters? Siemens Global Business Services will showcase its Prompt-to-Product methodology, a practical AI-driven approach that combines process reengineering, prompt engineering, and intelligent automation into a single transformation engine.
12:00 pm - 12:30 pm
Fireside Chat | The Blueprint for Agentic Operations: Building the Interconnected Enterprise
Sponsored by: IBM
12:30 pm - 1:00 pm
Case Study | Redefining the GBS Operating Model to Deliver Enterprise Value Beyond Efficiency at Kerry Group
Exploring how Kerry is repositioning GBS from a cost-focused delivery engine to a strategic enabler driving growth, cash flow and customer-centric outcomes
1:00 pm - 2:00 pm
Lunch & Networking Break
Our IDGs allow you to zone-in and focus on the topics that matter most to you. Structured to maximise audience interaction and participation, you get a chance to not only learn from your peers first-hand but share your challenges actively as well. There will be 2 rotations at 50-minutes each.
Interactive Discussion Groups (9 Topics & 2 Rotations @ 50-minutes each)
Finance Transformation
2:00 pm - 3:40 pm Finance 2030: The Future of Automated, AI-Powered Finance FunctionsFinance Transformation
2:00 pm - 3:40 pm Embedding Finance at the Centre of Enterprise Value CreationHR Transformation
2:00 pm - 3:40 pm Designing the AI-Ready Workforce: What Skills Actually Matter Now?Process Excellence
2:00 pm - 3:40 pm Building Resilient Operations Without Sacrificing Speed and Service QualityProcess Excellence
2:00 pm - 3:40 pm Building the Next Generation GBS: What Capabilities Belong in the Centre?
3:40 pm - 4:10 pm
Afternoon Break & Refreshments
4:10 pm - 4:40 pm
Case Study | Aligning Regional Shared Services with Global Capability Centre Strategy Across APAC and Beyond
4:40 pm - 5:10 pm
Panel Discussion | Balancing Standardisation, Control and Flexibility in Regional Shared Services Models
• Navigating the trade-offs between cost optimisation, service quality and governance
5:10 pm - 5:40 pm
SSON Research & Analytics Insights | Understanding How the 2026 Most Admired SSCs Used Metrics & Benchmarking to Drive Growth
SSON Research & Analytics has just published its Top 20 Most Admired SSOs/GBS 2026 list. SSON will discuss key performance metrics from the "Top 20 Most Admired SSO/GBS Benchmarks" and share some of the strategies that are improving performance in key metrics.
5:40 pm - 5:50 pm
Chairperson’s Closing Remarks and End of Conference Day 1
6:30 pm - 9:45 pm
SSON Impact Awards Asia 2026 – Awards Ceremony & Gala Dinner (Tickets Sold Separately)
SSON's Shared Services & Outsourcing Impact Awards is a globally recognised, annual industry awards ceremony, which honours and celebrates SSOs and service delivery teams who have exceeded industry standards in their SS&O initiatives. This is the chance for you and your Shared Services peers to celebrate your achievements together as a team.
The SSON Impact Awards Gala Dinner is the best way for you to unwind and celebrate the successes of your peers making headway in Asia’s SSO market! Get more information here: https://www.ssonetwork.com/events-ssowasia/impact-awards
