ASIA’S NO. 1 SHARED SERVICES & GBS EVENT
21 October | Main Conference Day One
8:00 am - 8:50 am
Morning Refreshments & Registration
8:50 am - 8:55 am
Welcome Address from SSON Asia
8:55 am - 9:00 am
Opening Remarks from the Chair
8:55 am - 9:10 am
SSON Research & Analytics Presents the 2026 State of Shared Service Industry Market Data
Naomi Secor -
Global Managing Director,
SSON Research & Analytics
9:10 am - 9:40 am
BIG IDEA! Opening Keynote | Transforming a 30,000-Person GBS Workforce into a Skills-Powered Global Capability Centre
Daniel Blackburn -
Managing Director, Global Head Of Workforce Transformation,
Standard Chartered
Sharing Standard Chartered's journey from traditional shared services to a Global Capability Centre model by aligning workforce strategy, capability development and enterprise transformation objectives.
• Building a skills-first workforce strategy to align future capability demand with workforce supply
• Driving internal mobility, reskilling and skill adjacency programmes to maximise workforce redeployment opportunities
• Strengthening location strategy, leadership capability and employee value propositions to support the transition from GBS to GCC
• Measuring workforce transformation outcomes while delivering enterprise-wide efficiency targets and long-term business growth
Daniel Blackburn
Managing Director, Global Head Of Workforce TransformationStandard Chartered
9:40 am - 10:10 am
AI as the GBS Value Engine
Kris Kabasinskas -
Partner,
Deloitte Consulting LLP
10:10 am - 10:50 am
Panel Discussion | Navigating the Next Phase of Global Business Services as AI Disruption, Talent Competition and Economic Uncertainty Redefine the Industry
Rajeev Mall -
Vice President- Costco Digital Services and Chief Executive Officer,
Costco Wholesale India Pvt. Ltd.
Vandana Sharma - GBS Regional Delivery Lead, Mars
Sankar Narayan - GBS APAC Head, Smith and Nephew
• Examining how leaders are adapting shared services strategies as AI begins to reshape operational work across finance, HR and enterprise support functions
Rajeev Mall
Vice President- Costco Digital Services and Chief Executive OfficerCostco Wholesale India Pvt. Ltd.
10:50 am - 11:10 am
Speed Networking Session
Join us in this Speed Networking Session where you will be able to meet other participants at the Conference! During this session, you will have the opportunity to engage with serval leaders in a short amount of time and exchange business cards to take the conversation beyond the Conference.
11:10 am - 11:40 am
Morning Break & Refreshments
Take a break and use this time to network with your fellow industry peers at our Exhibition Hall!
11:40 am - 12:10 pm
Case Study | Transforming GBS Delivery from Operational Execution to Enterprise Value Creation Across APAC
Jison John -
Chief Delivery Officer for Allianz Services India, Mauritius and Morocco and MD,
Allianz Services India
- Moving beyond SLA-driven delivery to measure business outcomes and enterprise impact
- Embedding data, AI, governance and performance insight into delivery management to support faster decision-making
- Standardising service delivery across diverse APAC markets while maintaining flexibility for local business needs
- Building delivery teams that act as strategic partners to the business rather than operational service providers
Jison John
Chief Delivery Officer for Allianz Services India, Mauritius and Morocco and MDAllianz Services India
12:10 pm - 12:40 pm
Industry Thought Leadership - reserved for IBM
12:40 pm - 1:20 pm
Case Study | Redefining the GBS Operating Model to Deliver Enterprise Value Beyond Efficiency at Kerry Group
Nyon Kam Yew -
Head of Global Business Services (GBS) APMEA & Europe,
Kerry Business Services
Exploring how Kerry is repositioning GBS from a cost-focused delivery engine to a strategic enabler driving growth, cash flow and customer-centric outcomes
1:20 pm - 2:20 pm
Lunch & Networking Break
Our IDGs allow you to zone-in and focus on the topics that matter most to you. Structured to maximise audience interaction and participation, you get a chance to not only learn from your peers first-hand but share your challenges actively as well. There will be 2 rotations at 50-minutes each.
Interactive Discussion Groups (9 Topics & 2 Rotations @ 50-minutes each)
Finance Transformation
2:20 pm - 4:00 pm Rethinking the Role of Finance in Real-Time Decision MakingFinance Transformation
2:20 pm - 4:00 pm Embedding Finance at the Centre of Enterprise Value Creation Nik Zanariah Nik Ismail - Head of Service Delivery, Tenaga Nasional Bhd
HR Transformation
2:20 pm - 4:00 pm Designing the AI-Ready Workforce: What Skills Actually Matter Now? Gavin Lam - Vice President, Global Business Services Operations, NTT DATA Inc
HR Transformation
2:20 pm - 4:00 pm Beyond Engagement: Rebuilding Trust & Culture in a Transforming WorkforceProcess Excellence
2:20 pm - 4:00 pm Breaking the Process: When Standardisation Starts to Limit PerformanceProcess Excellence
2:20 pm - 4:00 pm Redesigning End-to-End Processes for Speed and Value Meera Bhai Kalimuthu - VP, Global HR & Shared Services, Ertha Energy
4:00 pm - 4:30 pm
Afternoon Break & Refreshments
4:30 pm - 5:10 pm
Panel Discussion | Balancing Standardisation, Control and Flexibility in Regional Shared Services Models
Ninette David -
VP Shared Services,
Newton Electrical Equipment
Shee Na Wee - Head, Centre for Financial Services, Pall Corporation - Corporate Financial Services (Asia)
Robert Habib - Senior Director, Finance, Foodpanda
• Navigating the trade-offs between cost optimisation, service quality and governance
Shee Na Wee
Head, Centre for Financial ServicesPall Corporation - Corporate Financial Services (Asia)
5:10 pm - 5:40 pm
SSON Research & Analytics Insights | Understanding How the 2026 Most Admired SSCs Used Metrics & Benchmarking to Drive Growth
SSON Research & Analytics has just published its Top 20 Most Admired SSOs/GBS 2026 list. SSON will discuss key performance metrics from the "Top 20 Most Admired SSO/GBS Benchmarks" and share some of the strategies that are improving performance in key metrics.
5:40 pm - 5:50 pm
Chairperson’s Closing Remarks and End of Conference Day 1
6:30 pm - 9:45 pm
SSON Impact Awards Asia 2025 – Awards Ceremony & Gala Dinner (Tickets Sold Separately)
SSON's Shared Services & Outsourcing Impact Awards is a globally recognised, annual industry awards ceremony, which honours and celebrates SSOs and service delivery teams who have exceeded industry standards in their SS&O initiatives. This is the chance for you and your Shared Services peers to celebrate your achievements together as a team.
The SSON Impact Awards Gala Dinner is the best way for you to unwind and celebrate the successes of your peers making headway in Asia’s SSO market! Get more information here: https://www.ssonetwork.com/events-ssowasia/impact-awards
