“Asian countries have successfully built significant competencies and careers in Shared Services, while other geographies are lagging” - Rodney Bergman, Celestica

Despite RPA taking over the kind of transactional work that in the past had moved to Asia for labour arbitrage; despite increasingly globalised SSO models supposedly making location “irrelevant”; and despite growth markets in Asia showing some hesitation … Asia remains not just significant for Shared Services but continues to differentiate itself by its competitive advantage and unique value-add.

This is why we decided to explore strategies to differentiate Asia’a position as a global shared services hub. We focus on areas such as driving digital labour, the growth market, knowledge and expertise and the role of GBS.

The digital transformation of shared services is being driven by the three foundational elements important to any improvement initiative: people, process and technology.

Today, these elements are being redefined for the digital ecosystem.

In this content we explore how people, process and technology are being redefined for the modern shared service centre and how they will drive value creation in the industry.