The ABCs of Digital Transformation Tools — Exclusive SSOW Asia 2025 Resource

Discover the essential tools powering Asia’s leading shared services transformations.

As Shared Services and GBS leaders face increasing pressure to scale operations, automate intelligently, and integrate AI capabilities, this fact sheet provides the foundational knowledge you need to lead with impact.

What’s Inside: This practical, research-backed guide breaks down the digital solutions shaping future-ready GBS and shared services operations.

You’ll get:

• A breakdown of 10+ essential digital tools: RPA, Process Mining, Gen AI, BPM Suites, Low-Code, No-Code, Machine Learning, and more
• Pros and cons of each technology to help you assess implementation fit
• Real use cases showing how leading enterprises are applying these tools to increase productivity, agility, and ROI
• Transformation levers for finance, HR, operations, and enterprise-wide digitization

Whether you're building a digital roadmap, evaluating new tech, or scaling your automation journey—this is your go-to cheat sheet.

DOWNLOAD THE GUIDE NOW Start transforming with clarity, confidence, and a toolkit built for results.

Your Step-by-Step Handbook for Building a Modern GCC

Learn how to launch, scale, and future-proof your Global Capability Centre.

Whether you're designing a new shared services center or modernizing an existing one, this comprehensive handbook distills industry best practices and executive insights from leaders at Citi, Philips, Holcim, Iron Mountain, and more.

What You'll Learn:

• Strategic steps for aligning your GCC with enterprise goals How to define service level agreements and governance structures
• Frameworks for choosing the right location and scaling operations
• Tactics for standardizing high-impact processes and embedding automation
• Critical technology investments: AI, Gen AI, RPA, analytics, and IDP Proven methods for workforce development, talent retention, and cross-functional collaboration

This is not just a setup guide—it’s a roadmap for building an agile, tech-enabled, and value-driving GCC that’s ready for the future. Ready to lead the next wave of GBS transformation?

 DOWNLOAD THE HANDBOOK NOW

SSCs in Asia are actively embracing digital transformation. While the pace varies, automation and data analytics are becoming key drivers for efficiency and innovation. Download this infographics piece to find out where you are as compared to your peers on this digital transformation journey.