Reports

SSON Annual Industry Report: Redefining What's Possible

SSON Annual Industry Report: Redefining What's Possible

SSON’s annual market report highlights the underlying trends driving these shifts, identifies the ‘new and improved’ profile of a modern Shared Services team, and points to strategic value-add embedded within the Shared Services model.

Executive Highlights of the 6th Malaysian Shared Services & Outsourcing Week

Executive Highlights of the 6th Malaysian Shared Services & Outsourcing Week

A part of SSON’s global SSOW series, this year’s conference (2 – 3 May 2018, Kuala Lumpur) focused on driving Malaysia’s competitive advantage through the 3 critical pillars of People, Technology and Processes. The seamless integration of these pillars has proven to be essential as Malaysia’s Shared Services sector continues on its growth trajectory amidst increasing competition across the region.

The Asian State of the Shared Services Market Report 2019

The Asian State of the Shared Services Market Report 2019

It’s that time of year! We are proud to present the SSON leading market report for Asia. This report outlines priorities, highlights trends and provides an invaluable guide to the current state of the shared services market.

Every year, SSON’s Shared Services market survey highlights enormous progression in the service delivery model’s evolution. More specifically, we have seen a clear shift away from transactional, human-based work towards data-driven, knowledge-based activity – enabled by automation.  But at the same time, humans are still very much needed. They are just going to do different work.

To discover more about the state of the industry and where we are headed next, download your exclusive copy today.

APAC Shared Services Market Report 2020 with Thomson Reuters

APAC Shared Services Market Report 2020 with Thomson Reuters

As global enterprises continue to jump on the digitisation bandwagon for fear of being left behind, farsighted Shared Services leaders have committed to reinventing themselves as digital hubs.

SSON’s annual survey of SSO/GBS practitioners confirms that the digital economy is leading the charge. Whether defined by process excellence, human capital management or data/technology capabilities, the business landscape across APAC is being redefined to support the ambitions, indeed imperatives, of the modern enterprise.

Download your copy of the APAC Market Report 2020 to explore the trends and successes of the APAC shared services landscape.

2020 Post-Show Report: Asian Shared Services and Outsourcing Week Live

2020 Post-Show Report: Asian Shared Services and Outsourcing Week Live

2020 has been a challenging year for everyone – but with your support, we were able to bring SSOW Asia Live 2020 to you, in the safety and comfort of your homes and offices.

Held on 26 – 28 October 2020, we saw over 1,400 attendees from 40 different countries join us at SSOW Asia Live. Over three days, we covered a range of topics under the three key themes of Building Business Resilience, Adapting to the New Normal and Delivering Business Impact through Digital Enterprise.

Download the Post-Show Report for SSOW Asia Live! 2020.

The Future of Flexible Work in China’s Shared Services Centres

The Future of Flexible Work in China’s Shared Services Centres

With the onset of the COVID-19 epidemic in the early months of 2020, China became the first country to embark on the largest work-from-home (WFH) experiment ever conducted. As China’s workforce begins to return to offices, lessons from some of its leading companies and their respective SSCs will help to illustrate how — with the right structure, culture, processes, and technology—working remotely can boost productivity and morale, bringing together all the elements to enable a new way of working that will make centres fit for the future.

 In this report In this report, we looked at how COVID-19 has shaped the shared services operating model, and how it has affected the workplace.