SSON’s annual market report highlights the underlying trends
driving these shifts, identifies the ‘new and improved’ profile of a modern Shared
Services team, and points to strategic value-add embedded within the Shared
A part of SSON’s global SSOW series, this year’s conference (2 – 3 May 2018, Kuala Lumpur) focused on driving Malaysia’s competitive advantage through the 3 critical pillars of People, Technology and Processes. The seamless integration of these pillars has proven to be essential as Malaysia’s Shared Services sector continues on its growth trajectory amidst increasing competition across the region.
This report analyses the results from the onsite polling conducted with close to 100 shared services professionals during the 6th Malaysian Shared Services & Outsourcing Week, held on 2-3 May 2018 in Kuala Lumpur.
Analytics recently conducted a survey with Shared Services professionals in
Asia. The results of this survey were blended with proprietary data to dive
into the key themes of the upcoming Asian Shared Services & Outsourcing
SSON's annual state-of-the-industry report for Asia is based on survey responses specifically from the region, and highlights trends in operational models, identifies the 'new and improved' profile of modern Shared Services, and identifies where future value-add lies.
This research brings together the very latest primary research, rich insights from our leaders across Accenture, a wealth of information from Accenture Research and our practitioners working with clients around the world every day.
It’s that time of year! We are proud to present the SSON leading market report for Asia. This report outlines priorities, highlights trends and provides an invaluable guide to the current state of the shared services market.
Every year, SSON’s Shared Services market survey highlights enormous progression in the service delivery model’s evolution. More specifically, we have seen a clear shift away from transactional, human-based work towards data-driven, knowledge-based activity – enabled by automation. But at the same time, humans are still very much needed. They are just going to do different work.
To discover more about the state of the industry and where we are headed next, download your exclusive copy today.