Reports

SSON Annual Industry Report: Redefining What's Possible

SSON Annual Industry Report: Redefining What's Possible

SSON’s annual market report highlights the underlying trends driving these shifts, identifies the ‘new and improved’ profile of a modern Shared Services team, and points to strategic value-add embedded within the Shared Services model.

Executive Highlights of the 6th Malaysian Shared Services & Outsourcing Week

Executive Highlights of the 6th Malaysian Shared Services & Outsourcing Week

A part of SSON’s global SSOW series, this year’s conference (2 – 3 May 2018, Kuala Lumpur) focused on driving Malaysia’s competitive advantage through the 3 critical pillars of People, Technology and Processes. The seamless integration of these pillars has proven to be essential as Malaysia’s Shared Services sector continues on its growth trajectory amidst increasing competition across the region.

Insights from the 6th Malaysian Shared Services & Outsourcing Week 2018

Insights from the 6th Malaysian Shared Services & Outsourcing Week 2018

This report analyses the results from the onsite polling conducted with close to 100 shared services professionals during the 6th Malaysian Shared Services & Outsourcing Week, held on 2-3 May 2018 in Kuala Lumpur.

Spotlight On The Shared Services Market In Asia

Spotlight On The Shared Services Market In Asia

SSON Analytics recently conducted a survey with Shared Services professionals in Asia. The results of this survey were blended with proprietary data to dive into the key themes of the upcoming Asian Shared Services & Outsourcing Week 2018.

State of the Shared Services and Outsourcing Industry Report Asia 2018/2019

State of the Shared Services and Outsourcing Industry Report Asia 2018/2019

SSON's annual state-of-the-industry report for Asia is based on survey responses specifically from the region, and highlights trends in operational models, identifies the 'new and improved' profile of modern Shared Services, and identifies where future value-add lies. 

From Bottom Line To Front Line

From Bottom Line To Front Line

This research brings together the very latest primary research, rich insights from our leaders across Accenture, a wealth of information from Accenture Research and our practitioners working with clients around the world every day.

The Asian State of the Shared Services Market Report 2019

The Asian State of the Shared Services Market Report 2019

It’s that time of year! We are proud to present the SSON leading market report for Asia. This report outlines priorities, highlights trends and provides an invaluable guide to the current state of the shared services market.

Every year, SSON’s Shared Services market survey highlights enormous progression in the service delivery model’s evolution. More specifically, we have seen a clear shift away from transactional, human-based work towards data-driven, knowledge-based activity – enabled by automation.  But at the same time, humans are still very much needed. They are just going to do different work.

To discover more about the state of the industry and where we are headed next, download your exclusive copy today.