The Shared Services & Outsourcing Impact Awards is Asia's premier recognition platform for exceptional achievements in the Shared Services & Outsourcing industry.

Join us in celebrating the brightest minds and groundbreaking innovations that are driving the future of SSO.

What's Inside the Brochure:

• Discover the 11 Categories: Learn about the diverse range of categories, including 2 new categories: Service Provider of the Year and Technology of the Year
• Understand the Submission Process: Find out how to submit your organisation's outstanding SSO initiatives for consideration.
• Learn About the Judging Criteria: Discover the rigorous standards that our esteemed panel of industry experts will use to evaluate submissions.

Download the brochure now to learn more about the Shared Services & Outsourcing Impact Awards 2025 and start your journey towards recognition.

We welcomed close to 200 Shared Services & GBS professionals from Singapore, Malaysia, Philippines, China, Sri Lanka, India, Thailand and beyond for the Awards Night. The show-stopping Awards night provided many cherished moments as we celebrated the wins of Asia’s most inspiring and promising shared services and GBS centres who took home awards for 11 different categories including finance transformation, HR transformation, automation, DE&I, and more. Not only has the Awards night proven to be the best opportunity for the community to come together again, but it has also been a true platform where new ideas are explored, best practices are shared, and new relationships are formed.

Read on to discover the key highlights of the show in 2024!

Explore Asia’s GBS Priorities in 2025

Download: The State of Shared Services in Asia – 2025 Outlook

The Shared Services landscape in Asia is undergoing a fundamental shift. From digitization and AI to enterprise value creation and workforce transformation, GBS leaders are stepping beyond transactional execution—and becoming business enablers.

This exclusive market report, powered by SSON Research & Analytics, gives you a data-backed look at where Asia’s top-performing shared services are heading next.

Inside the Report:

• GBS Operating Models Understand why 90% of organizations in Asia are aligned with the GBS model—and how they’re balancing captive centers, hybrid delivery, and global capability centers (GCCs).
• Digital Maturity & Automation Trends Get the latest benchmarks on AI and automation adoption—42% are scaling intelligent automation, and the region’s strongest performers lead with workflow tools, RPA, and analytics.
• From Cost to Value Over 50% of GBS teams now define success by agility and business support, not just efficiency. Discover how analytics maturity (predictive vs. descriptive) is transforming decision-making.
• Talent & Workforce Priorities Find out why learning & development is now a core differentiator—and which digital skills (automation, data analytics, GenAI) are most in demand in the region.

Why Download?

• Benchmark your current shared services maturity
• Understand where your peers are investing in tech and talent
• Prepare for high-value conversations at SSOW Asia 2025
• Align your roadmap with real market priorities
  

Download the Report Now: Stay ahead of the curve with actionable insights from 200+ GBS leaders across Asia.

Explore Asia’s GBS Priorities in 2025

Download: The State of Shared Services in Asia – 2025 Outlook

The Shared Services landscape in Asia is undergoing a fundamental shift. From digitization and AI to enterprise value creation and workforce transformation, GBS leaders are stepping beyond transactional execution—and becoming business enablers.

This exclusive market report, powered by SSON Research & Analytics, gives you a data-backed look at where Asia’s top-performing shared services are heading next.

Inside the Report:

• GBS Operating Models Understand why 90% of organizations in Asia are aligned with the GBS model—and how they’re balancing captive centers, hybrid delivery, and global capability centers (GCCs).
• Digital Maturity & Automation Trends Get the latest benchmarks on AI and automation adoption—42% are scaling intelligent automation, and the region’s strongest performers lead with workflow tools, RPA, and analytics.
• From Cost to Value Over 50% of GBS teams now define success by agility and business support, not just efficiency. Discover how analytics maturity (predictive vs. descriptive) is transforming decision-making.
• Talent & Workforce Priorities Find out why learning & development is now a core differentiator—and which digital skills (automation, data analytics, GenAI) are most in demand in the region.

Why Download?

• Benchmark your current shared services maturity
• Understand where your peers are investing in tech and talent
• Prepare for high-value conversations at SSOW Asia 2025
• Align your roadmap with real market priorities
  

Download the Report Now: Stay ahead of the curve with actionable insights from 200+ GBS leaders across Asia.

Asia’s GBS Transformation: Data-Powered Insights from SSON Analytics

Explore the Future of Shared Services in Asia

• 90% of Asia-based organizations have committed to the Global Business Services (GBS) model—are you keeping pace?
• Access the latest interactive report to discover:
• How 64% are moving towards digitized GBS models
• What makes the Top 5 high-performing GBS stand out
• Key benchmarks on maturity, automation, and digital skills
• Strategic priorities driving the shift from cost to value creation
• How recruitment and workforce models are evolving in Asia

This report is based on exclusive data from Asia’s shared services leaders, curated by SSON Research & Analytics, and published in April 2025.

View the interactive report now to benchmark your progress and unlock new opportunities for transformation.

We've surveyed over 200 Shared Services and GBS leaders from the region to find out their vision and priorities for the future of their GBS centres. Download the report to find out where your centre stand amongst your industry peers.

Asia’s GBS Transformation: Data-Powered Insights from SSON Analytics

Explore the Future of Shared Services in Asia

• 90% of Asia-based organizations have committed to the Global Business Services (GBS) model—are you keeping pace?
• Access the latest interactive report to discover:
• How 64% are moving towards digitized GBS models
• What makes the Top 5 high-performing GBS stand out
• Key benchmarks on maturity, automation, and digital skills
• Strategic priorities driving the shift from cost to value creation
• How recruitment and workforce models are evolving in Asia

This report is based on exclusive data from Asia’s shared services leaders, curated by SSON Research & Analytics, and published in April 2025.

View the interactive report now to benchmark your progress and unlock new opportunities for transformation.