In collaboration with Thomson Reuters, the Pulse Survey Update: State of Asia Shared Services report was produced through interviews with Asia-based Shared Services leaders.

Check out this report to discover:

• Ways Shared Services are helping large organisations reduce costs, improve operations and even identify revenue opportunities
• Significant challenges, experiences and perceptions toward technology by Shared Services leaders
• The top drivers for SSCs pushing the adoption of technology and the top Finance processes prioritized for automation

Download the report to find out more!

The 26th Shared Services & Outsourcing Week Asia 2023 concluded on a successful note. With over 165 attendees and 40 thought leaders sharing their perspectives and insights across the 4-day event. The shared service industry in Asia has seen an upwards trajectory with the market size expected to grow at a compound annual growth rate of 23.7% by 2028 – especially as automation and digital transformation reshape the landscape of shared services in Asia.The region’s shared services & GBS’s must seize the opportunity and accelerate their digital transformation efforts.

We've specially put together a Post Show Report with key highlights of the event. Plus, we've included a Benchmarking Report conducted by SSON, reflecting the top digital priorities and objectives for SSCs and GBSs in Asia in 2024.

Global growth for GBSs and SSOs continue to battle headwinds, ranging from raising cost pressures, geopolitical tensions, technology-driven disruptions and banking strains in the US and Europe. The silver lining: Despite a volatile environment, Asia and the Pacific remain a dynamic region – with growth projected to increase this year to 4.6%, up from 3.8% the year before, according to the International Monetary Fund (IMF). Organisations must embark on a journey to adapt swiftly, reshape their operations and stay ahead of the curve to remain competitive. Download this latest SSON Asia Benchmarking Report based on interviews and sharing from GBS, GCC, BPO leaders in Asia. Get exclusive insights to priorities and strategies of these leaders, and how they intend to be ahead of their competition.