Explore Asia’s GBS Priorities in 2025

Download: The State of Shared Services in Asia – 2025 Outlook

The Shared Services landscape in Asia is undergoing a fundamental shift. From digitization and AI to enterprise value creation and workforce transformation, GBS leaders are stepping beyond transactional execution—and becoming business enablers.

This exclusive market report, powered by SSON Research & Analytics, gives you a data-backed look at where Asia’s top-performing shared services are heading next.

Inside the Report:

• GBS Operating Models Understand why 90% of organizations in Asia are aligned with the GBS model—and how they’re balancing captive centers, hybrid delivery, and global capability centers (GCCs).
• Digital Maturity & Automation Trends Get the latest benchmarks on AI and automation adoption—42% are scaling intelligent automation, and the region’s strongest performers lead with workflow tools, RPA, and analytics.
• From Cost to Value Over 50% of GBS teams now define success by agility and business support, not just efficiency. Discover how analytics maturity (predictive vs. descriptive) is transforming decision-making.
• Talent & Workforce Priorities Find out why learning & development is now a core differentiator—and which digital skills (automation, data analytics, GenAI) are most in demand in the region.

Why Download?

• Benchmark your current shared services maturity
• Understand where your peers are investing in tech and talent
• Prepare for high-value conversations at SSOW Asia 2025
• Align your roadmap with real market priorities
  

Download the Report Now: Stay ahead of the curve with actionable insights from 200+ GBS leaders across Asia.