ASIA’S NO. 1 SHARED SERVICES & GBS EVENT

Shaping the Back Office of the Future

Thursday, 28 October 2021 | Online (Singapore time)

More than a year later, global business leaders continue to grapple with the long-lasting impact of the pandemic – and are increasingly recognising the importance of strengthening business operations and strategies fit for an endemic digital world. The paradigm shift across businesses means it is mission critical that back-office operations are well-equipped and ready to handle changing market conditions.

How can you as a business leader lead and manage your workforce in the current era? How can you influence back-office operations to ensure quality service delivery to your customers?

On 28 October 2021, join an exclusive group of business leaders as we explore:

• Rethinking the future back-office workforce and operations in an endemic digital environment
• Streamlining back-office operations for front-line success and excellent customer experience
• Taking the lead, managing change and influencing agility amongst your back-office team
  
  

This discussion will be led by:

Sunil Aryan, Director Practice – Backoffice and Retail, Asia, Verint

Sunil Aryan comes with more than two decades of experience in the field of Workforce Optimisation, Operations Management, Customer Experience strategies and Digital Transformation. Sunil loves helping customers achieve their strategic goals by embracing the right solutions.

How It Works:

Each Virtual Interactive Discussion Group (VIDG) session will have 5 business leaders, led by our expert moderators. The intimate setting provides the opportunity for you to engage in in-depth discussions around a particular challenge they are faced with. There will be a total of 2 rotations, each running for 1-hour.

Details (Singapore Time)
• First round: 1400 – 1500 hours
• Second round: 1530 – 1630 hours

How To Register 

This event is exclusive and limited seats are available. To register, please contact Jamie.Tan@iqpc.com.sg directly.

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