Rodney Bergman is Senior Vice President, Global Business Services at Celestica. In this capacity, Rodney is charged with the design, development and deployment of a GBS delivery network for a leading global electronics manufacturing services provider. In its second year of operation, the scope of work performed by Celestica's GBS organization includes five end-to-end processes, supporting clients across the globe. Prior to joining Celestica in 2014, Rodney was a Partner/Managing Director at Accenture where, over the course of his 20+ year career, he worked with clients to transform their organizations, with a specific focus on organization design and the establishment of shared services. Rodney holds Bachelors, Honours and Masters degrees in Industrial Psychology from the University of the Witwatersrand, Johannesburg, South Africa. In 1992, he made Toronto his home and he currently resides there with his wife and their three children.
Many of you have told us 2 things: you remain sceptical of RPA, and you cannot obtain enough ROI to justify further investments in this technology. Your experience with RPA implementation have also shown us that the road to successful deployment remains challenging, and the goal of expansion remains seemingly out of reach. Disparity continues to exist between expectations and post-implementation reality – and in this 40-minute myth-buster session, we help you identify the top 10 steps you need to take to make your RPA implementation, deployment and expansion successful.
Navigating the obstacles towards successful RPA deployment
Re-organising your SSO processes to actualise the optimal adoption of RPA
Scaling up RPA – How to?
What Will You Learn?
Take-away 10 well-validated steps from fellow practitioners and industry leaders that you can implement in your SSO and make your next RPA implementation a successful one.
SSOs have always been focused on monitoring KPIs and keeping close tabs on how benchmarking can drive best-in-class performance. However, practical application of all those numbers is different, and it can be a challenge to know if you are even evaluating the right numbers.
Ahead of SSOW Asia 2019, we asked about your top 3 challenge areas in terms of metrics/KPIs and what metrics you would most like to benchmark yourselves against. During this session, top practitioners from SSON’s 2019 “Most Admired SSOs” uncover these challenges and discuss the real business benefits from crunching the aggregated data of their peer set and beyond.
Participants will benefit from:
Hearing about top challenge areas in terms of metrics/KPIs and learning how to overcome them
Discovering top 3 ways to maximise shared services organisations metrics
Finding out how to normalise the data collection as you mature
Utilising roadmap forecasting to establish a baseline for simulating future data for comparison