·        Designing a sustainable strategy for the Future of Work for GBS and SSCs – Is a ‘Virtual Workforce’ sustainable?

·        Managing remote hires going back to office and how can they can be adjusted to the new working environment 

·        Discussing if the location of talent is even a factor in the hiring process

·        Evaluating technologies that can be used to increase efficiencies in a remote or hybrid work environmentonment

·        Discussing ad-hoc automation vs integrated, single-vendor Intelligent Automation platforms – which is a better approach?

·        Understanding how SSCs can execute automation strategies while maintaining a high standard of service delivery

·        Sharing the foreseeable impact on employee and customer experience with enhanced automation