· Designing a sustainable strategy for the Future of Work for GBS and SSCs – Is a ‘Virtual Workforce’ sustainable?
· Managing remote hires going back to office and how can they can be adjusted to the new working environment
· Discussing if the location of talent is even a factor in the hiring process
· Evaluating technologies that can be used to increase efficiencies in a remote or hybrid work environmentonment
· Discussing ad-hoc automation vs integrated, single-vendor Intelligent Automation platforms – which is a better approach?
· Understanding how SSCs can execute automation strategies while maintaining a high standard of service delivery
· Sharing the foreseeable impact on employee and customer experience with enhanced automation