Sharmini Krishnan

Sharmini Krishnan

Head of PMI Business Solutions (Philippines) Inc. Philip Morris International
Sharmini Krishnan

Sharmini joined Phillip Morris International in January 2021 as the President & Head of PMI Business Solutions (Philippines) Inc. The Manila center is now 340 employees strong supporting Customer and Consumer Solutions, Data Analytics and other new services. Manila is a Global Hub for PMI serving over 50 countries and 100 affiliates with further plans to expand in 2022 and 2023. Prior to joining PMI, Sharmini was the Managing Director & President of Lufthansa Services Philippines, since July 2016. The company was incorporated in 2016 and her role included setting up the company in Manila to support Finance and Contact Center Operations for Lufthansa Group of businesses. Sharmini started her career in KPMG, Kuala Lumpur, Malaysia in 1996, as an Accountant & Auditor and moved to SS&C Technologies, Connecticut, USA, as a Business Consultant in 1999. Sharmini is a CPA, with a bachelor’s degree in Finance and Accounting She is married and has 3 children. Her key leadership lessons learnt are, people come first and the rest is strategy and execution. Everyone wants a great career and she wants to help them achieve it. 

13 October | Innovate-a-Thon: Innovate, Co-Create, Impact

1:00 PM Challenge Statement #2: Developing and Communicating the GBS Value System

  • Step one: Answer the ultimate question - why should GBS exist?  
  • Step two: Developing the most impactful value drivers and measurement metrics.  
  • Step three: Winning internal love. Selling your GBS strategy effectively by converting the shared services language to business language 


Each Group will have 5 min to present your final strategy to the entire team. Awards ceremony follow for the category winners and the deliverer of the best pitch.  

14 October | Main Conference Day One

2:20 PM Panel Discussion: Beyond the Core: Expanding Horizons, Being Truly Multifunctional and Delivering Business Impact

  • What is everyone bringing in or planning to bring into their GBS?  
  • Assessing the capabilities and skill sets required for GBS success in new areas and expanding the location short-list to newer markets 
  • Overcoming organisational resistance and building effective partnerships 
  • Measuring and demonstrating the business impact of expanded GBS services 

Check out the incredible speaker line-up to see who will be joining Sharmini.

Download The Latest Agenda