Asian Shared Services and Outsourcing Week 2020

26 - 29 October, 2020 | Singapore

Siddhartha Banerjee

General Manager, UI-UX Centre of Excellence Vodafone

Siddhartha Banerjee, a New York University alumnus, is currently employed with Vodafone Shared Services and is based out of Pune, India. Siddhartha started his career as an advertising copywriter in 1999 and worked across five markets; handling 40 plus brands, in ad agencies like Grey Worldwide, Publicis Worldwide, Young & Rubicam.

In 2010, after relocating to India from Dubai, UAE, he taught himself Objective C (programming language for iOS development) and joined Jack in the Box Worldwide as Head of Tech Platforms and Mobile Business. In 2011, he started CodeConclave – an experience driven development startup, to create mobile solutions for brands. Apart from managing the operations, he was responsible for creating the User Interface and User Experience on mobile for the firm’s clients. He joined TechJini Inc. as Creative Director after CodeConclave - TechJini merger in 2014. He began a new chapter in 2015 when he moved to Vodafone Shared Services (VSSI) to lead the UIUX CoE.

He is creatively leading a team of 20+ UI and UX Designers, providing creative and analytical solutions to stakeholders and the design team. He’s also spearheading the roll-out of Vodafone’s conumer facing web and mobile app in Vodafone Partner Markets like Ukraine, Chile, Singapore et al.

Siddhartha has been featured in more than 60 Publications worldwide including The Fortune, The Guardian, BBC et al. He has been nominated as ‘Top 20 people from Mumbai” by CNN in 2011 and as the “Top 25 people in India” by Elle in 2011.

Conference Day 2

Wednesday, November 20th, 2019

11:20 AM Myth-Buster Audience Interactivity Session – We Asked YOU! Top 10 Tips in Designing a World-Class Centre of Excellence

We talk about GBS often but not enough about CoEs, yet this is one function that can unlock immense value once leveraged properly. However, the journey towards developing a world-class CoE is not an easy one and it does not happen overnight. In this 40-minute interactive session, we discuss the myths in designing CoEs and guide you on your CoE journey.
  • Defining your CoE model and governance structure
  • Developing your CoE – Within GBS? A different location? How do you decide?
  • Managing change and transformation along the CoE journey
  • Understanding best practices on how SSOs are leveraging on CoE functions
What Will You Learn?
Walk away with 10 tips on navigating common challenges involved in designing a Centre of Excellence – These 10 tips are not only first-hand from your peers, they are also best practices from SS&O leaders who have been there done that!

1:10 PM Roundtable C | Harnessing Design Thinking Models for New and Improved SSO Processes

  • Analysing how design thinking is gaining traction in the SSO space – and how it affects you
  • Preparing your SSO to adopt design thinking methodologies in future strategies
  • Are you ready for design thinking? Is it for you?

Post-Conference Solution Clinics

Thursday, November 21st, 2019

9:00 AM Solution Clinic D | Design Thinking 101 – A New Methodology to Future-Proof your SSO

 “Design Thinking is a human-centered approach to innovation that draws from the designer’s toolkit to integrate the needs of people, the possibilities of technology, and the requirements for business success.” – Tim Brown, IDEO. This clinic will help the participants to understand the overall practice of this new methodology. Participants will be able to solve problems creatively by harnessing a creative mindset through the use of various tools and frameworks. Participating in this solution clinic will also allow our participants to gain a practical understanding of the design thinking approach by engaging in quick experiments using the “learn, gather feedback, and iterate” method.
  • Understanding what Human-Centered Design truly is
  • Exploring methods involved in Design Thinking – and learn how to adapt these strategies in your SSO
  • Generating new and innovative solutions that can be implemented in SSO functions and beyond
  • Outlining strategies to use design thinking to solve daily issues

Check out the incredible speaker line-up to see who will be joining Siddhartha.

Download The Latest Agenda