Asian Shared Services and Outsourcing Week 2020

26 - 29 October, 2020 | Singapore

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Sumit Mitra

Chief Executive Officer TESCO Global Business Services

Dr. Mitra is a multinational senior executive and board member with expertise in strategizing and building global business service for FTSE top 20 organisation. A strategic thinker, experienced in leading organizations to achieve business turnaround by executing complex strategic plans across multiple geographies through his unique ability to join the dots in a multinational environment. Sumit has led diverse and global workforce across multiple geographies and managing P&L in excess of £0.5bn.

Dr. Mitra is currently the Chief executive officer for Tesco PLC’s Global Business Services division and a board member of Tesco in India. Tesco is the largest retailer in the UK. Tesco PLC has c28% market share and the 3rd largest in the world in terms of profit with a revenue of c£59bn serving 79million customers every week, in 4500 plus stores across 9 countries and online with 460,000 colleagues worldwide.

Before Tesco, Dr. Mitra was the Managing Director of British Telecom (BT), where he conceptualized and executed BT’s global business services (GBS) model with direct responsibility for 10,000 plus employees across 9 countries and several 3rd party vendors. Sumit led BT GBS to one of the top 25 best employers in India and Budapest as the best shared service centre in Europe.

Dr. Mitra is passionate about employer branding, people and helping teams succeed by leading and creating a culture that inspires people to strive for excellence. He believes in taking people along and creating an environment that delivers measurable business outcomes which generates shareholder value.

Dr. Mitra studied in Scotland and has a Bachelor of medical science degree and a Master’s in Business Administration. He has completed the Global Strategic Management programme from Harvard Business School in Boston and has received an honorary doctorate (Honoris Causa) in management excellence.

Dr. Mitra loves sports. He holds a cricket coaching diploma from the England & Wales Cricket Board and is an expert in martial arts. He is a passionate Manchester United supporter, traveling and loves spending time with his two daughters.

Pre-Conference Solution Clinics

Monday, November 18th, 2019

9:00 AM Solution Clinic A | A Step-by-Step Handbook to Building a Global Business Services (GBS)

Ask every Shared Services leader, and more often than not they will tell you that their end-goal is to transition their SSO into a Global Business Service (GBS) – yet they do not truly understand the concept of GBS, let alone the critical milestones needed to make that dream a reality. In this solution clinic, participants will have the opportunity to get their hands dirty and develop their own GBS roadmap – and more importantly, understand the common obstacles through the lens of a GBS leader who has been there done that.

Determining the critical ingredients needed to build a world-class GBS
Defining the GBS concept and develop a cross-cultural, global GBS model
Formulating the business case to attain stakeholders buy-in
Changing the culture of your SSO to drive the GBS journey

Conference Day 1

Tuesday, November 19th, 2019

9:10 AM Opening Keynote – “Connecting to your Mothership” | Forging Stronger Partnerships with Enterprises to Strengthen your SSO’s Seat on the Table

SSOs bring more value to enterprises than just lower costs, but the only way to translate this value is by truly understanding your enterprise. This remains especially challenging when your SSO is remote, off-shore and far away from HQ. How then, can you collaborate better with the wider enterprise? How can you demonstrate the value your SSO brings to drive greater enterprise agility?

Investing in the vision of your enterprise and moving away from being a mere stakeholder manager
Closing the “location gap” between the enterprise and the SSO – How to?
Demonstrating the value SSOs bring by anticipating internal and external customer needs

1:20 PM Roundtable C | Leap-frogging the SSO Maturity Curve

Moving beyond the standard journey and implementing robust growth strategies
Optimising on innovation and technology to make the growth jump
Transforming processes to be future-ready

5:15 PM SSON Analytics Exclusive! How The 2019 Most Admired SSOs Use Metrics & Benchmarking To Drive Serious Growth

SSOs have always been focused on monitoring KPIs and keeping close tabs on how benchmarking can drive best-in-class performance. However, practical application of all those numbers is different, and it can be a challenge to know if you are even evaluating the right numbers.

Ahead of SSOW Asia 2019, we asked about your top 3 challenge areas in terms of metrics/KPIs and what metrics you would most like to benchmark yourselves against. During this session, top practitioners from SSON’s 2019 “Most Admired SSOs” uncover these challenges and discuss the real business benefits from crunching the aggregated data of their peer set and beyond.

Participants will benefit from:

Hearing about top challenge areas in terms of metrics/KPIs and learning how to overcome them
Discovering top 3 ways to maximise shared services organisations metrics
Finding out how to normalise the data collection as you mature
Utilising roadmap forecasting to establish a baseline for simulating future data for comparison

Conference Day 2

Wednesday, November 20th, 2019

5:00 PM Closing Keynote Panel: Champions of Change | Top 10 Tips to Leapfrog your Career – Learning from Champions Who Have Travelled The Path Less Travelled

Championing diversity and change – Empowering leaders through all stages of the career path
The biggest lesson learnt – What is the one thing you would do differently?
Discussing emerging skillsets for tomorrow’s leaders