19 - 20 November, 2019 | Sands Expo & Convention Centre, Singapore
Sumit Mitra, Chief Executive Officer at TESCO Global Business Services

Sumit Mitra

Chief Executive Officer
TESCO Global Business Services

Check out the incredible speaker line-up to see who will be joining Sumit.

Download The Latest Agenda

Pre-Conference Solution Clinics

Monday, November 18th, 2019

9:00 AM Solution Clinic A | A Step-by-Step Handbook to Building a Global Business Services (GBS)

Ask every Shared Services leader, and more often than not they will tell you that their end-goal is to transition their SSO into a Global Business Service (GBS) – yet they do not truly understand the concept of GBS, let alone the critical milestones needed to make that dream a reality. In this solution clinic, participants will have the opportunity to get their hands dirty and develop their own GBS roadmap – and more importantly, understand the common obstacles through the lens of a GBS leader who has been there done that.
  • Determining the critical ingredients needed to build a world-class GBS
  • Defining the GBS concept and develop a cross-cultural, global GBS model
  • Formulating the business case to attain stakeholders buy-in
  • Changing the culture of your SSO to drive the GBS journey 

Conference Day 1

Tuesday, November 19th, 2019

9:10 AM Opening Keynote – “Connecting to your Mothership” | Forging Stronger Partnerships with Enterprises to Strengthen your SSO’s Seat on the Table

SSOs bring more value to enterprises than just lower costs, but the only way to translate this value is by truly understanding your enterprise. This remains especially challenging when your SSO is remote, off-shore and far away from HQ. How then, can you collaborate better with the wider enterprise? How can you demonstrate the value your SSO brings to drive greater enterprise agility?
  • Investing in the vision of your enterprise and moving away from being a mere stakeholder manager
  • Closing the “location gap” between the enterprise and the SSO – How to?
  • Demonstrating the value SSOs bring by anticipating internal and external customer needs 

1:20 PM Roundtable C | Leap-frogging the SSO Maturity Curve

  • Moving beyond the standard journey and implementing robust growth strategies
  • Optimising on innovation and technology to make the growth jump
  • Transforming processes to be future-ready  

5:15 PM SSON Analytics Exclusive! How The 2019 Most Admired SSOs Use Metrics & Benchmarking To Drive Serious Growth

SSOs have always been focused on monitoring KPIs and keeping close tabs on how benchmarking can drive best-in-class performance. However, practical application of all those numbers is different, and it can be a challenge to know if you are even evaluating the right numbers. 
Ahead of SSOW Asia 2019, we asked about your top 3 challenge areas in terms of metrics/KPIs and what metrics you would most like to benchmark yourselves against. During this session, top practitioners from SSON’s 2019 “Most Admired SSOs” uncover these challenges and discuss the real business benefits from crunching the aggregated data of their peer set and beyond.
Participants will benefit from:
  • Hearing about top challenge areas in terms of metrics/KPIs and learning how to overcome them
  • Discovering top 3 ways to maximise shared services organisations metrics
  • Finding out how to normalise the data collection as you mature
  • Utilising roadmap forecasting to establish a baseline for simulating future data for comparison

Conference Day 2

Wednesday, November 20th, 2019

5:00 PM Closing Keynote Panel: Champions of Change | Top 10 Tips to Leapfrog your Career – Learning from Champions Who Have Travelled The Path Less Travelled

  • Championing diversity and change – Empowering leaders through all stages of the career path
  • The biggest lesson learnt – What is the one thing you would do differently?
  • Discussing emerging skillsets for tomorrow’s leaders