The future of work is from anywhere, at any time. It has become increasingly difficult for “HR” to define a workforce in its workplace as the lines are now blurred. COVID-19 pandemic has significantly affected GBS business volume and consequently, employee engagement and retention has proved challenging. With the recent COVID-19 outbreak, How much has the future of work changed, and what can we do about it?

·        Exploring how the recent COVID-19 pushes the workforce to embrace the future of work

·        Comparing the impact to GBS for industries with significant increase and decrease in business volume 

·        Discussing “the new norm” – Work from Home (WFH) or Work from Anywhere (WFA)?

·        Enabling a digital workforce to drive agility, continuity and mobility