Syazana is responsible for researching and analysing a combination of proprietary and public data on the global shared services and outsourcing community to uncover the latest trends and insights into the industry. She is involved in the end-to-end production of visual interactive reports and is currently managing various data tools such as the Intelligent Automation Universe, the Metric Benchmarker and the City Cube.
Are you maximising your SSO metrics? Shared services have always been focused on KPIs and keeping close tabs on industry benchmarks and “best-in-class”. However, practical application of those numbers is a different matter, and in the current situation, presents even more of a stretch.
This panel will talk about some of the current measures guiding SSO leaders as they run their sites remotely! We will reference some of the 30 benchmark metrics from SSON’s Top 20 SSO Benchmark list – which includes Eli Lilly and ESAB – to determine:
· Practitioner insights from the Top 20 to derive what real business benefits can be driven from crunching aggregated data of their peer set and beyond
· As we set our sights on the new normal (FOW, anyone?) what are new metrics to track?
· Sharing more about best practices and performance improvement plans to get you closer to best-in-class