Syazana Lim

Data Research Analyst SSON Analytics

Syazana Lim is the lead research analyst at SSON Analytics.

Syazana is responsible for researching and analysing a combination of proprietary and public data on the global shared services and outsourcing community to uncover the latest trends and insights into the industry. She is involved in the end-to-end production of visual interactive reports and is currently managing various data tools such as the Intelligent Automation Universe, the Metric Benchmarker and the City Cube. 

29 October, Main Conference Day Two

Thursday, October 29th, 2020

1:00 PM How the 2020 Most Admired SSOs Use Metrics & Benchmarking to Drive Serious Growth

Are you maximizing your shared services organizations metrics? Shared services have always been focused on monitoring KPIs and keeping close tabs on industry benchmarks and “best-in- class”. However, practical application of all those numbers is different, and it can be a challenge to know if you are even evaluating the right numbers.

This panel will explore practitioner insights from SSON’s 2020 “Most Admired SSOs”:

·        What real business benefits can be driven from crunching the aggregated data of their peer set and beyond

·        Getting to world class benchmarks

·        Selecting the right technology to get your processes world class

·        Developing continuous improvement plan

·        Structuring the functional teams to execute

Check out the incredible speaker line-up to see who will be joining Syazana.

Download The Latest Agenda