Syazana shares highlights, trends and interpretation of survey data from SSON Research & Analytics State of the Industry Survey & Report 2023. In this session, we explore trends in operating model, location considerations, technology adoption, CX and EX, among other topics

SSON Research & Analytics has just unveiled the Top 20 Most Admired SSO/GBS 2023 list and will be presenting some of the aggregated performance trends from the Top 20 winners focusing on people, technology, and productivity. Join three of this year’s Top 20 who will share strategies deployed in support of these areas that drive their performance benchmarks. Find out what “good” looks like and how to push your SSO/GBS up the value curve.