Asia’s #1 Event for the Shared Services & GBS Community
October 15 - 18, 2024
| One Farrer, Singapore
SSOW Asia Site Tours
SSOW Asia Site Tours
Friday, 20th November 2015
Join us to get practical knowledge of the operational challenges facing Asia’s SSC giants and the strategies they’ve devised to overcome their problems. Learn which measures they’ve put in place to make their workplaces more enjoyable, inspiring loyalty and reducing staff attrition and hear first-hand from employees why they want to come to work each day.
| Site tours will include: | Benefits of attending: | |
Full day site tours include a tour of 2 ‘best in class’ SSCs, transport between the venues plus a networking lunch or dinner. Each site tour will take around 1.5- 2.5 hours and include:
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| Who are the Site Visits for? | Download the brochure | |
| Site tours are available for Shared Services operatives and solutions providers. Spaces are limited with a maximum participation of just 20, so book early to avoid missing out! N.B. Final authority to approve your participation rests with SSON Register Now |
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9.00am: Vital Service Center
Vital, a department of the Ministry of Finance was set up in 2006. It is a captive Shared Services Centre which serves more than 100 Ministries, Departments, Organs of State and Statutory Boards and supports public agencies’ back-of-house finance, human resource and payroll and claims services, amongst some 600 lines of services. Annually, over a million transactions pass through Vital as the gatekeeper, yet it remains a people centric organisation, believing in the importance of its employees in leading and driving superior service delivery, and demonstrates this through its core values of passion for excellence, professionalism with integrity, caring team, and catalyst for change. Vital has won many accolades in recent years including:
- Business Excellence 4-in-1 status in SQC, People Developer, Innovation Class and Service Class awarded by Spring Singapore
- 1st Runner-up for Talent Management & Leadership Development awarded by SSON Excellence Awards 2013
- Leading HR Practices awarded by Singapore HR Awards 2013
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2.00pm: NTU Shared Services (NSS)
NSS is a new department set up as part of NTU’s drive towards Administrative Excellence to enhance NTU’s organisational capability and business performance. To harness common synergies and take advantage of greater efficiencies, NSS will be delivering Procurement, HR, Finance and IT transactional services.
The streamlining of these four common functions is in line with the university’s focus to have greater integration, improve communication, create more specialised and collegiate administrative teams, and embrace service excellence. To that end, NSS will be working with colleges, schools, research centres, institutes and administrative departments to deliver high-quality administrative support. In order to better serve the NTU community, NSS will adopt a “No Wrong Door” policy with a customer-oriented mindset and operational flexibility.
The streamlining of these four common functions is in line with the university’s focus to have greater integration, improve communication, create more specialised and collegiate administrative teams, and embrace service excellence. To that end, NSS will be working with colleges, schools, research centres, institutes and administrative departments to deliver high-quality administrative support. In order to better serve the NTU community, NSS will adopt a “No Wrong Door” policy with a customer-oriented mindset and operational flexibility.
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>> Download the agenda for more information.
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Contact us via email at enquiry@iqpc.com.sg.
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