Relive the moments that defined SSOW Europe 2026. In Lisbon, the global GBS and shared services community came together to challenge value from the outside-in and reimagine the role of GBS in the agentic age. From bold ideas and practical insights to meaningful connections and shared celebration, SSOW Europe proved once again that it is not just a conference, but a community shaping the future of GBS.
Thank you to everyone who made the week so impactful. We look forward to welcoming you back next year!
900+
Attendees
130+
Speakers
50+
Sponsors
300+
Companies
Bill Jolly
SVP, Global Business Services
Bayer Global
Sandy Khanna
Vice President, MGS Finance, Mars Global Services
Mars
Lene Hylling Axelson
SVP Global Solutions
Novo Nordisk
Marina Vernetti
Chief Operating Officer for Europe, the UK and Africa
Genpact
Yogi Goyal
Global Managing Partner, AI-First Business Services, IBM Consulting
IBM
Sarunas Suipis
MD & EVP
Citco Fund Services Lithuania
Sashi Narahari
Founder & CEO
HighRadius
Dirk Renders
Global Director, Statutory Accounting
Archer Daniels Midland Company
Mark Boakes
Client Advisory and Strategy Consultant
Thomson Reuters
Maria Saggese
GBS Solution Lead Partner Global & Europe West
EY
Christian Willenbruch
Director, Finance Transformation Lead
EY
Jean-Claude Charpenet
Associate Partner of Sales Europe
Sidetrade
Aaron Veach
Executive Director, EMEA Finance Transformation
Redwood
Santosh Unni
Head of Digital Practice - EMEA & APAC and Global Head of AI
Infosys
Sebastian Schweitzer
Head of GBS Process Transformation
Fresenius Kabi
Marcus Millership
SVP, GBS Strategy & Service Management
Rolls-Royce
Robert Weltevreden
GBS Advisor
Thought Leader
Asko Vainio
Project Director, GBS implementation
Fiskars Corporation
Jakub Wojdat
Senior Director Finance / Global Head of Finance Shared Services
TE Connectivity
Bohumil Riha
EMEA Procurement Regional Delivery Lead
J&J Global Services
Ankit Singla
Director | UK&I Consulting
EY
Gunter Van Craen
Chief Digital and Information Officer and Member of the Executive Committee
Bekaert
Dr. Frank Schüler
Managing Director Global Service Center
DHL Global Forwarding and Freight
Laurent Arnaudo
SVP Global Business Services
Sodexo
Saskia Poelman
SVP Group SSC
Agrolimen
Mauro Portela
Managing Director, Global Master Data Stewardship & Operations
One Danone Business Services
Steve Rudderham
SVP - GBS Leader
Ecolab
Lizzy Bowling
Change Enablement Lead FSS, Project Vision
Greencore
Jay Desai
Vice President, IT Infrastructure & Operations
JTI
Hugh O'Neill
Sales Engineering EMEA (Former Finance Director)
FloQast
Caroline Basyn
Chief Digital and Information Officer & Global Business Services Officer
The Adecco Group
Nicoleta Apetrei
Chief of Staff of the CEO
Societe Generale Global Solution Centre
Manoj Kalra
Global Head of Convatec Business Services
Convatec Ltd
Wojtek Tatys
Senior Director, GBS Transformation Lead
Warner Bros. Discovery
Pascal Biderbost
Vice President of Global Finance Services, & Poland Centre Head
Smith & Nephew
John O'Shea
Chief Communication Officer
Solvay
Pawel Kalinowski
Head of GBS Strategy and Service Management
Organon USA, Inc
Priyaranjan Jha
SVP and Head of GBS
Iron Mountain
Iwona Silora
SVP & GM EMEA
Iron Mountain
James Michael David
GBS Strategy Director
AstraZeneca
Salvo Russo
Head of Strategy, GBS
AstraZeneca
Sumit Mitra
Chief Executive Officer
Tesco Business Solutions
Mohit Bhatia
Former SVP & Head of Maersk Global Service Centers, Senior Advisor
CMA-CGM GBS
Fausto Grelli
Head of Enterprise Service Management
McDonald’s
Edvinas Katilius
Vice President Global Business Solutions
Philip Morris International
Annette Hamann
Head of Global Enterprise Solutions
Merck Group
Vladimiro Ferreira
Head Automation COE & IT Services Portugal
SEG Automotive
Rahul Malhotra
Group Shared Services and Business Transformation Leader
EPTA Group
Laura Rejón Perez
SVP Global Business Services
Repsol S.A.
Nathaniel Eaton
Group SVP Global Business Services
Adecco Group Ag
Jan Derek Gill
Head of Change and Communications, Digital Enterprise Solutions (DES)
Merck Group
Phil Priest
Senior Vice President, Global Business Services
Rolls-Royce
Marcel Mertens
Head Strategic Sourcing & Partner Management
ABN Amro Bank
Vanessa Rechter
Vice President, Global Business Services
Copeland
Markus Rieder
Senior Vice President - Transformation & Digitalization
Swissport International AG
Madeleine Roach
Executive Vice President, Head of Business Operations
Sanofi
Alexandre Pinheiro
Vice President - Head of WBS
Webasto Group
Jennifer Chard
Chief Executive Officer, Defence Business Services & SRO for Corporate Services
Ministry of Defence
Alexandru Grigoreanu
Head of RBFS (Retail Banking & Financial services)
Societe Generale Global Solution Centre India & Romania
Carlos Valeur
Head of S2P M&A and Integrations
Bayer Shared Services Global
Marcel BRUOGNOLO
Regional Vice President SSC
Hyatt Hotels Corporation
Alexander Jochinger
CEO Engie GBS
ENGIE
Jennifer Glenn Rondello
Shared Services Director
SLB
Jeremy Leleu
Chief Revenue Officer (CRO)
Trustpair
Justyna Kierska
Vice President, Global GBS
Barry Callebaut Group
Anke Steffen
FSL Accounting & Finance
Merck Group
Dana Frape
Manager, Financial Shared Services
Samuel, Son & Co.
Pawel Plocki
Managing Director Global Business Services
TRUMPF
Jolente Habils
EMEA Lead Solutions Consultant
Trintech
Reto Sahli
SVP and Chief Information Officer, HAVI Supply Chain
HAVI
Nick Prangnell
SVP, Global Business Services
Smith & Nephew
Oliver Kloster
Senior Solution Architect
Serrala
David Brown
Senior Vice President, Audit
PRGX
Rasmus Areskoug
CEO & co-founder
Paraglide
J.C. Gustafsson-Klein
VP, Head of Operations & Transitions
Man Truck & Bus
Matt Hammond
General Manager, E-Invoicing and Live Reporting
Avalara
Stefan Duss
Executive Vice President, Bosch Global Business Services
Robert Bosch GmbH
Guy-Laurent Arpino
Group CIO and Member of the Executive Group
Louis Dreyfus Company
James Farrell
VP Sales EMEA
Serrala
Grace McGovern
Global Process Owner P2P/ OTC
Primark
Chris King
GFPO - Order to Cash
Hitachi, Ltd.
Marta Gacimartín Xicola
Group SVP GBS Finance & Procurement Services
The Adecco Group
Richard Williams
MGSF Strategic Initiatives
Mars Global Services
Susan Kelly
Global Finance Transformation Director
Sodexo
Amiya Kagalwala
BPO Advisory Leader
KPMG
Dagmara Dominguez-Zyrek
Senior Director, FP&A
PepsiCo
Rob Bullen
Global Group Head, BAT Business Services
BAT
João Pinto
Senior Director of Software Engineering
Adidas
Nicole Fernandes
Director GBS Credit & Collections
Adidas
Fernando Sporques
Senior Director Accounting and Tax Europe
Adidas
George Laurentiu
Solution Architect AP
Serrala
Masih Ahmed
AI Product Manager
Pacera
Christopher von Walzel
Head of Sales, New Business
Pacera
Eric Roovers
Vice President and Head of Customer Value
ARIS
Jonathan Smith
Head of Group Process Office
Lloyds Banking Group
José Bettencourt
Head of Operations and Transitions, GBS Portugal
MAN Truck & Bus Portugal
Sarah Bostock
Head of Strategic Capability
Rolls-Royce
Thembani Mtetwa
Executive Director, Finance Transformation
Redwood
Hanna Sundqvist
Head of Private Credit, Europe
Moody’s Analytics
Leonardo Marinelli
Global Head of HR Services & Solutions / HR Transformation Leader
Clariant
Natalie Goffin
Head of People Solutions
Takeda Business Solutions
Anna Wijatkowska
EMEA HR Business Services Director
PPG
Sabine Weihbrecht
Director HR Service Centre Western Europe
Bosch
Andreas Mayer
Director Employee Experience & Operational Excellence
ING
Nadia Hutchinson
Senior Director, Global HR Services and Operations
Cabot Corporation
Magdalena Warda
Executive Director, Global People Services
Carrier Global
Amith Kumar
Associate Director – People Services
Tesco Business Solutions
Aude Lirzin
Senior Manager HR Shared Services
Robert Bosch
Ana Luís Pereira
Senior Manager People Acquisition Campus
Bosch Portugal
Bea Hrinova
GS HR Business Solutions Head of EMEA
Johnson & Johnson
Éva Csatlós
Group HR BSC Director & Country HRBP
EPTA Group
Luis Peixoto
Global Payroll Expert
Solvay
Reetta Ahonen
Head of Payroll Operations and Transformations
Wolt
Beatriz Fragoeiro
Payroll Specialist
Bose Corporation
Rob Pretty
Global Process Owner - Hire to Retire
Kimberly-Clark
Jacqueline McGirr
VP Global Change and Employee Experience Global Business Services
Kerry
Rafał Duda
Director, Global Process Owner O2C
Smith+Nephew
Annamaria Bella
Global Process Owner
MOL GBS
Pieter de Bruijn Bruijn
VP Accounting EMEA
Digital Realty
Richard Varga
Former Global Lead to Cash Transformation
Mars Global Services
Aleksandra Brzeska
Global Process Owner RtR (Record to Report)
ISS World Services
Adam Mroczkowski
Purchase to Pay, Global Process Owner
Rockwell Automation
Gabriela Stanakova
Senior Director, GBS Source To Pay Global Operations
Kimberly-Clark
Natalia Mietek-Staszewska
IT&D Business Process Owner - RTR
Reckitt
Vasco Monteiro
P2P BPO global lead
Sodexo Business Services
Mike Asberg
Global Process Owner and Source to Pay
The Kraft Heinz Company
Sara Cattaneo
Head of Procure to Pay Process Excellence and Digitalization
ABB
Tracey Bentley
Global Process Owner - Order To Cash
AtkinsRéalis
Andreas Amrein
Global Process Owner and Global Process Delivery Lead P2P
AkzoNobel Nederland B.V.
Tomislav Todorović
R2R CPO
BSI
Zoltán Nánási
R2R Global Process Owner
Veolia Water Technologies & Solutions
Monika Miksakova
Finance Director - GPO
Adient
Radu Bailau
Head of Procurement Governance and Digitalization Global Process Owner
Ammega
Piotr Zych
S2P Global Transformation Lead & EMEA FSC Site Director
TE Connectivity Ltd
Tanja Scheuermann
Transformation Finance Manager
Merck Group
Michaela Benner
Global Process Owner R2R General Accounting
Merck Group
Anett Szarka
Process Improvement Lead
MOL Group
Grzegorz Konieczny
DBS Global Operations Master Data Senior Manager
Danone
Pierre Soubie
Senior Director, Head of Order to Cash Operations
Criteo
Liisa Nummela
Vice President, Global Process Owner Record to Report
ABB
Joanna Radwańska
FSC Control and Compliance Global Manager & Transformation Manager R2R
TE Connectivity
Kamila Grembowicz
Head of Global Business Solutions
Astellas Pharma
Aneta van den Kieboom
Senior Vice President, Head of Global Shared Services
RHI Magnesita
Malgorzata Figaszewska
Director of Finance , EMEA
Marriott Group
Ksenija Šetlere
Head of GBS Business Performance Management
Boehringer Ingelheim
Carol Roncagliolo
Head of Global Shared Services
SPECTRIX
Julie Ayres-Smith
Global Finance Lead GBS
Copeland
Deborah Kops
Industry Influencer and Shared Services Expert
Sourcing Change
Katarzyna Zalewska
Bruker Business Support Center Director
Bruker
Natalie Oetama
Head of Global Business Services
Akzo Nobel Nederland B.V.
Constanze Nüsperling
SVP GBS Transformation
SMS Concast
Dorit Shami
Head of Finance GBS (Sr. Director)
Teva Pharmaceutical
Elisa Adriana Vintila
Global Head of Transformation and Transitions - Financial Business Services
Allianz Services Romania
Mira Viswanathan
Interim Programme Director - Business Services
PIB Group
Irina Ciucioi
Global Executive Leader
Previously at Goodyear
Maria Luisa Manca
GBS Head of Product Supply & GBS Advisory
Bayer
Nadine Fischer
Senior Principal Strategic People Advisory
Mercer Europe
Dorota Zabłocka
Head of GBS EMEA
Randstad Enterprise
Mariana Souza
Head of Budapest Hub
Opella Commercial Healthcare
Jackie Crockford
VP, Global Business Services
AstraZenca
Jan Nikus
Head of KONE Business Services
KONE
Lafras Moolman
Director Finance Transformation
CRH – Tarmac
Tony Saldanha
President
Inixia
Tim Palmer
Head Business Transformation and Customer Experience
Insulet Corporation
SSOW continues to set the pace for our industry, bringing unmatched energy, insight and connection. It’s where the brightest minds in GBS come together to challenge, inspire and lead what’s next.
NIQ
Enablement Leader, Global Finance Operations
The event genuinely brings together top executives and leaders from the global GBS and shared services sector. This year’s event was refreshing, disruptive and forward-looking, with an excellent agenda and speakers.
Danone Business Services
Managing Director, Global MDM Stewardship and Operations
It was a focused learning experience, offering insights from peers, industry leaders and companies at different stages of growth and maturity. The practical use cases and seamless organisation provided valuable takeaways and a genuinely excellent customer experience.
Senior Manager, GBS Consulting
Novo Nordisk
This was my first time at SSOW Europe, and the thought-provoking conversations made me a more informed leader. The event creates a valuable community where we can collaborate and make our industry better every day.
Tesco Business Solutions
Director, Tesco Business Solutions – Central Europe
SSOW Europe provided a highly valuable platform to exchange perspectives with leading GBS and shared services organisations. The practical insights offered actionable ideas to accelerate our transformation journey and position GBS as a strategic driver of business outcomes.
GBS Director
Nidec
An excellent event with superb speakers covering a wide-ranging scope of GBS services.
BAE Systems
Head of Order to Cash and Record to Report
This conference has become—and will remain—an important reference point for our industry’s evolution.
Société Générale Global Solution Centre
Chief of Staff to the CEO
The SSON Impact Awards once again celebrated the achievements of the shared services and GBS community, recognising the teams and leaders driving excellence across the industry. The evening combined a luxury dinner with an inspiring awards ceremony that honoured innovation, transformation and outstanding results.
SSOWomen Leadership Day brought together inspiring women from across shared services and GBS for a day of meaningful discussion, interactive sessions and leadership development. The programme celebrated women’s voices while equipping attendees with fresh perspectives and practical insights to drive impact within their organisations.
Europe's No.1 Shared Services & GBS event is back in May 2027! The 27th Annual Shared Services & Outsourcing Week will host the largest group of Shared Services and GBS leaders under one roof ever at the beautiful Estoril Congress Centre in Portugal on 10-13 May 2027.
To secure a spot, book online now. And, for any assistance, please contact us below.
Address: IQPC Ltd, 129 Wilton Road,
London SW1V 1JZ
Telephone: +44 (0) 113 210 042
Fax: 44 (0) 207 368 9301
Email: enquire@iqpc.co.uk
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