THE FUTURE OF YOUR GBS IS ON THE LINE: CHALLENGE VALUE FROM THE OUTSIDE-IN
GBS leaders are facing one of the most disruptive moments in our industry’s history. Agentic AI is reshaping how enterprises create value, and long-standing operating models are under pressure to prove their relevance.
 
That’s why SSOW Europe 2026 is shifting the lens. We’re examining GBS value from the outside-in – through the expectations of the business leaders who depend on your services. This year, the ultimate owners of GBS will take to the Big Ideas Stage to share what they need next, setting the tone for how service models must evolve in an agentic age.


SSOW 2026 is your platform to rethink, rebuild and future-proof your organisation’s value.
The full agenda launches soon. Stay tuned.

Our 2025 Event Highlights

Relive the best moments from SSOW Europe 2025! From insightful keynotes to meaningful connections, our Lisbon gathering brought together the global GBS and shared services community to celebrate 25 years of transformation. As GBS evolves beyond cost-cutting and traditional functions, agility and innovation took centre stage. This year’s event delivered tailored experiences, strategic takeaways, and unmatched networking opportunities.

Thank you to everyone who made SSOW Europe 2025 so impactful. We look forward to seeing you next year!

Meet Your 2026 Expert Speakers

Your 2026 Conference Will Bring Together

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850+

ATTENDEES

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130+

SPEAKERS

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30+

SPONSORS

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300+

COMPANIES

2026 Partners & Exhibitors

Interested In Partnering With Us?

As Europe's no.1 SSC & GBS event, Shared Services & Outsourcing Week Europe attracts over 850 influential leaders for three days of strategic discussions, showcases, and networking. Connect directly with senior decision-makers with specific challenges and projects, looking to explore innovative technologies, ideas, and platforms to drive transformation and sustainable growth.


Wondering what happened and who was there? 

Download the 2025 Post-Event Report

In 2025, over 850 GBS leaders from more than 250 companies across 42 countries came together in Lisbon to celebrate 25 years of shared services transformation. Whether you joined us onsite or couldn’t make it, our Post-Event Report captures the key moments, insights, and impact of the event.

Inside, you’ll find attendee insights and event stats, session highlights and strategic takeaways, testimonials from your peers, the SSON Impact Awards 2025 winners, and a look at what’s next for SSOW. Download your copy today and see why SSOW Europe continues to be the must-attend event for the GBS community.

What Our Attendees Had To Say

Your conference stands unrivalled, bringing together the brightest minds for thought-provoking discussions and groundbreaking ideas.

Global Finance Operations, Services Enablement Lead, Nielsen IQ

I left energized by the bold vision and shared ambition of our global GBS community.

Head of GBS VP, JT International SA

Best GBS conference in Europe with great opportunities to exchange directly with thought leaders.

Head of Shared Services Delivery, Deutsche Telekom

Extremely insightful week learning the latest and greatest of GBS industry. Highly recommended.

Director, GBS Strategy & Transformation, Aptiv

Innovation and real-life use cases that span the industry beyond the hype!

Founder, GBX Consulting

Great mix of strategic panels and sessions. The community feel, combined with real discussion on scaling, automation, and governance, makes it a valuable calendar staple.

VP Biz Dev, BusinessOptix

The networking is second to none and the ability to mix with clients and partners in a relaxed environment is fantastic.

Independent Advisor

Contact The SSOW Team

Europe's No.1 Shared Services & GBS event is back in May! The 26th Annual Shared Services & Outsourcing Week will host the largest group of Shared Services and GBS leaders under one roof ever at the beautiful Estoril Congress Centre in Portugal on 18-21 May 2026 .
To secure a spot, book online now. And, for any assistance, please contact us below.

Enquire as a Delegate

Harry Green

Head of Delegate Sales

Enquire as a Sponsor

Sean McVeigh

Partnership Director