NOT JUST A CONFERENCE. A COMMUNITY
18 - 21 May 2026 | Estoril Congress Center, Estoril, Portugal
THE FUTURE OF GBS IS ON THE LINE: CHALLENGE VALUE FROM THE OUTSIDE-IN
SSOW Europe has long empowered GBS and shared services leaders to learn, benchmark and grow together. But by 2026, our community must deliver far more. Agentic AI is redefining enterprise value and poses an existential challenge to our model, one which demands far more than an adjusted approach to value creation.
Given that context, the mandate for SSOW Europe 2026 is bold: to re-imagine the future of GBS and shared services by challenging its value from the outside in. Instead of speaking within our own silos, we’ll look through the eyes of internal and external customers. We’re bringing the ultimate owners of GBS to the Big Ideas Stage to share what they truly need from tomorrow’s service models. Our goal is simple – to give you a platform to build service models that are future-proof, aligned to a definition of enterprise value which fit for the agentic age.
The 2026 agenda will be launched soon. Watch this space!
Our 2025 Event Highlights
Relive the best moments from SSOW Europe 2025! From insightful keynotes to meaningful connections, our Lisbon gathering brought together the global GBS and shared services community to celebrate 25 years of transformation. As GBS evolves beyond cost-cutting and traditional functions, agility and innovation took centre stage. This year’s event delivered tailored experiences, strategic takeaways, and unmatched networking opportunities.
Thank you to everyone who made SSOW Europe 2025 so impactful. We look forward to seeing you next year!
2025 Speakers Included
Caroline Basyn
Chief Digital and Information Officer
The Adecco Group
Sarunas Suipis
MD & EVP
Citco Fund Services Lithuania
Jackie Crockford
VP, Global Business Services
AstraZenca
Jay Desai
Vice President, IT Infrastructure & Operations
JTI
Saskia Poelman
Senior Vice president GBS
adidas
Asko Vainio
Project Director, GBS implementation
Fiskars Corporation
Gunter Van Craen
Chief Digital and Information Officer and Member of the Executive Committee
Bekaert
Phil Gillingham
Service Delivery Vice President, Human Resources
Microsoft
Pascal Biderbost
Vice President of Global Finance Services, & Poland Centre Head
Smith & Nephew
John O'Shea
General Manager Global Business Services
Solvay
Christian Rodriguez
Senior Director, GBS
Duracell Global Business Services
Pawel Kalinowski
Head of GBS Strategy and Service Management
Organon USA, Inc
Priyaranjan Jha
SVP and Head of GBS
Iron Mountain
Iwona Silora
SVP & GM EMEA
Iron Mountain
James Michael David
GBS Strategy Director
AstraZeneca
Eduardo Serrano-Lobelo
Global Head of Shared Services
Sulzer
Salvo Russo
Head of Strategy, GBS
AstraZeneca
Edvinas Katilius
Vice President Global Business Solutions
Philip Morris International
Vladimiro Ferreira
Head Automation COE & IT Services Portugal
SEG Automotive
Sumit Mitra
Chief Executive Officer
Tesco Business Solutions
Norbert Eitner
Managing Director, Site Lead – Shared Services
XR Extreme Reach
Annette Hamann
Head of Global Enterprise Solutions
Merck Group
Rahul Malhotra
Group Shared Services and Business Transformation Leader
EPTA Group
Mohit Bhatia
Former SVP & Head of Maersk Global Service Centers, Senior Advisor
CMA-CGM GBS
Phil Priest
Senior Vice President, Global Business Services
Rolls-Royce
Varun Nagalia
Vice President of Human Resources Tech and Services
IKEA
Anjali Singh
Global Business Services Head
Ericsson
Laura Rejón Perez
SVP Global Business Services
Repsol S.A.
Fausto Grelli
Head of Enterprise Service Management
McDonald’s
Jan Derek Gill
Head of Change and Communications, Digital Enterprise Solutions (DES)
Merck Group
Alessandro De Luca
Group CIO and Head of Digital Enterprise Solutions
Merck Group
Bill Jolly
SVP, Global Business Services
Bayer Global
Maria Saggese
GBS Solution Lead Partner Global & EMEIA
EY
Christian Willenbruch
Director, Finance Transformation Lead
EY
Ankit Singla
Director | UK&I Consulting
EY
Manoj Kalra
Global Head of Convatec Business Services
Convatec Ltd
Nicoleta Apetrei
Chief of Staff and Chief Executive Officer
Societe Generale
Leonardo Marinelli
Global Head of HR Services & Solutions / HR Transformation Leader
Clariant
Natalie Goffin
Head of People Solutions
Takeda Business Solutions
Katarzyna Jarek-Utnicka
Head of People and Culture
Danish Crown
Sabine Weihbrecht
Head of HRS-EU
Bosch
Andreas Mayer
Director Employee Experience & Operational Excellence
ING
Nadia Hutchinson
Senior Director, Global HR Services and Operations
Cabot Corporation
Claudia Petrocchi
Vice President of Employee Experience and Services
CSL
Laura Pui-Moldovan
Director, Human Resources Operations
Adidas
Magdalena Warda
Executive Director, Global People Services
Carrier Global
Amith Kumar
Associate Director – People Services
Tesco Business Solutions
Aude Lirzin
HR Shared Services Group Manager
Robert Bosch
Ana Luís Pereira
People Acquisition Campus Group Leader
Bosch Portugal
Bea Hrinova
GS HR Business Solutions Head of EMEA
Johnson & Johnson
Éva Csatlós
Group HR BSC Director & Country HRBP
EPTA Group
Rafał Duda
Director, Global Process Owner O2C
Smith+Nephew
Annamaria Bella
Global Process Owner
MOL GBS
Pieter de Bruijn Bruijn
VP Accounting EMEA
Digital Realty
Aleksandra Brzeska
Global Process Owner RtR (Record to Report)
ISS World Services
Gabriela Stanakova
Senior Director, GBS Source To Pay Global Operations
Kimberly-Clark
Natalia Mietek-Staszewska
IT&D Business Process Owner - RTR
Reckitt
Annamaria Bella
Head of Global Process Owners
MOL GBS, member of MOL Group
Vasco Monteiro
P2P BPO global lead
Sodexo Business Services
Dario Kulić
Global Process Owner (GPO) Source to Pay (S2P)
Merck Group
Mike Ashberg
Global Process Owner and Source to Pay
The Kraft Heinz Company
Sara Cattaneo
Head of Procure to Pay Process Excellence and Digitalization
ABB
Tracey Bentley
Global Process Owner - Order To Cash
Atkins
Andreas Amrein
Global Process Owner and Global Process Delivery Lead P2P
AkzoNobel
Tomislav Todorović
R2R CPO
BSI
Zoltán Nánási
R2R Global Process Owner
Veolia Water Technologies & Solutions
Damilola Atoyegbe
Finance Manager, EMEA Regional Process Owner C2C
Baxter International Inc.
Monika Miksakova
Finance Director - GPO
Adient
Radu Bailau
Head of Procurement Governance and Digitalization Global Process Owner
Ammega
Deborah Kops
Industry Influencer and Shared Services Expert
Sourcing Change
Natalie Goffin
Head of People Solutions
Takeda Business Solutions
Aneta van den Kieboom
Senior Vice President, Head of Global Shared Services
RHI Magnesita
Malgorzata Figaszewska
Director Global Shared Service
Franklin Templeton
Ksenija Šetlere
Head of GBS Business Performance Management
Boehringer Ingelheim
Carol Roncagliolo
Head of Global Shared Services
Barnes Group
Maria Saggese
GBS Solution Lead Partner Global & EMEIA
EY
Katarzyna Zalewska
Bruker Business Support Center Director
Bruker
Natalie Oetama
Head of Global Business Services
Akzo Nobel Nederland B.V.
Constanze Nüsperling
SVP GBS Transformation
Friedhelm Loh Group
Dorit Shami
Head of GBS India & Finance (Sr. Director)
Teva Pharmaceutical
Nadine Fischer
Global Director Strategy, Governance and Compliance GBS
Adidas
Mariola Famuła
Head of Global Business Service / Center of Excellence
Bystronic
Mira Viswanathan
Interim Programme Director - Business Services
PIB Group
Irina Ciucioi
Global Procurement Business Processes Manager
Goodyear
Maria Luisa Manca
GBS Head of Product Supply & GBS Advisory
Bayer
Caroline Basyn
Chief Digital and Information Officer
The Adecco Group
Kamila Grembowicz
Head of Global Business Solutions
Astellas Pharma
Jackie Crockford
VP, Global Business Services
AstraZenca
Jay Desai
Vice President, IT Infrastructure & Operations
JTI
John O'Shea
General Manager Global Business Services
Solvay
Pawel Kalinowski
Head of GBS Strategy and Service Management
Organon USA, Inc
Sarunas Suipis
MD & EVP
Citco Fund Services Lithuania
Lafras Moolman
Director Finance Transformation
CRH – Tarmac
Tony Saldanha
President
Inixia
Tim Palmer
Head Business Transformation and Customer Experience
Insulet Corporation
Vanessa Rechter
GBS Transformation Global Head
Kerry
Jay Desai
Vice President, IT Infrastructure & Operations
JTI
Dr. Frank Schüler
Managing Director Global Service Center
DHL Global Forwarding and Freight
Salvo Russo
Head of Strategy, GBS
AstraZeneca
Your 2025 Conference Brought Together
850+
Attendees
130+
Speakers
30+
Sponsors
300+
Companies
2026 Partners
Interested In Partnering With Us?
Wondering what happened and who was there?
Download the 2025 Post-Event Report
In 2025, over 850 GBS leaders from more than 250 companies across 42 countries came together in Lisbon to celebrate 25 years of shared services transformation. Whether you joined us onsite or couldn’t make it, our Post-Event Report captures the key moments, insights, and impact of the event.
Inside, you’ll find attendee insights and event stats, session highlights and strategic takeaways, testimonials from your peers, the SSON Impact Awards 2025 winners, and a look at what’s next for SSOW. Download your copy today and see why SSOW Europe continues to be the must-attend event for the GBS community.
What Our Attendees Had To Say
Your conference stands unrivalled, bringing together the brightest minds for thought-provoking discussions and groundbreaking ideas.
I left energized by the bold vision and shared ambition of our global GBS community.
Best GBS conference in Europe with great opportunities to exchange directly with thought leaders.
Extremely insightful week learning the latest and greatest of GBS industry. Highly recommended.
Innovation and real-life use cases that span the industry beyond the hype!
Great mix of strategic panels and sessions. The community feel, combined with real discussion on scaling, automation, and governance, makes it a valuable calendar staple.
The networking is second to none and the ability to mix with clients and partners in a relaxed environment is fantastic.
Contact The SSOW Team
Europe's No.1 Shared Services & GBS event is back in May! The 26th Annual Shared Services & Outsourcing Week will host the largest group of Shared Services and GBS leaders under one roof ever at the beautiful Estoril Congress Centre in Portugal on 18-21 May 2026 .
To secure a spot, book online now. And, for any assistance, please contact us below.
In Partnership With:
QUESTIONS?
Address: IQPC Ltd, 129 Wilton Road,
London SW1V 1JZ
Telephone: +44 (0) 1135 210 042
Fax: 44 (0) 207 368 9301
Email: enquire@iqpc.co.uk
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